Our computers were upgraded from Windows XP to Windows 7. When we try to access CS5 we get an error. We originally had CS3 and upgraded to CS5 now the error message wants us to choose a qualifying product which seems to be CS4 however we went from CS3 to

Our computers were upgraded from Windows XP to Windows 7. When we try to access CS5 we get an error. We originally had CS3 and upgraded to CS5 now the error message wants us to choose a qualifying product which seems to be CS4 however we went from CS3 to CS5. Can anyone assist

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HT1918 I want to change my itunes account from United Kingdom to another Country, when I try to do this I get told that i can only purchase from the UK store please help

I want to change my itunes account from United Kingdom to another Country, when I try to do this I get told that i can only purchase from the UK store please help

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The payment methods that are available in your country will show on your account. If debit cards aren't available on that screen then you won't be able to use it as your payment method.

I have the iphone 4 and PC with Windows Vista Basic. When I bought my iPhone syncs with iTunes on my computer, but now when I try to sync it tells me that Mobile Device Service was closed and I can not synchronize the phone. Try restarting Mobile Device S

I have the iphone 4 and PC with Windows Vista Basic. When I bought my iPhone syncs with iTunes on my computer, but now when I try to sync it tells me that Mobile Device Service was closed and I can not synchronize the phone. Try restarting Mobile Device Service and uninstall and reinstall Itunes but still giving me the same error.

http://support.apple.com/kb/HT3965

When I try to open Firefox I get "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

I have been using Firefox for several years. Now, when I try to open it I get the above error message.

Hi graham12345
This looks like a problem with hardware acceleration.
Are you sure that staring in Safe Mode isn't working?
You can use one of these to start Firefox in <u>Safe Mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.
*http://kb.mozillazine.org/about:config
You can consider to modify the prefs.js file and add some of these:
user_pref("gfx.content.azure.enabled", false);
user_pref("gfx.direct2d.disabled", false);
user_pref("layers.acceleration.disabled", true);
That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.
You can also try to uninstall Windows update KB2670838 if you have this update.
*http://support.microsoft.com/kb/2670838

TS1702 Since I updated to ios6 my City of Warfare game shuts down when I try to go to battle. I removed my original game app and reinstalled a new game, which I had to start from the beginning and it still crashes. I'm sure that others are having similar

Since I installed ios6 my City of Warfare game shuts down when I try to battle. I removed my original game and reinstalled a new game app which started a new game..and it still shuts down, help?

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

I have transferred my documents from iMac to macbook air, but when I try to read then I get the message "This document is too old. Download it to version 09. How do I do that?

I have transferred my pages documents from my macbook pro to my macbook air, but I cannot read them as I get the message "This document is too old. Download to version 09". How do I do that? I spent over an hour on the phone to a technician at Apple but he was no help.

I have the same issue having replaced my 07 iMac for a new iMac, I was using iWork 08 (Pages) and all my Pages documents cannot be read by the latest iWork (Pages). I get the same message and, although I have worked out that any that had been exported to Word format can be read and then re-saved, I cannot now open the purely Pages documents to export them to Word first. I am amazed that the new Pages cannot read Pages 08 document but can continue to read Word ones! So, how can I get my hands on Pages 09, so that I can re-save them in the current Pages format?
Martin

I just upgraded to os 10.9.5. When I try to open iPhoto, I am told that the version I have(9.3), is not compatible with the os. But it came with it when I upgraded. What do I have to do to get an iPhoto that works with 10.9.5? TIA

I just upgraded to os 10.9.5 on my 15 " macbook pro from os 10.7.5. When I try to open iPhoto, I get the message that it is not compatible with the os. How can that be??? It came with the upgrade. It says the version of iPhoto is 9.3. How do I get an iPhoto that works with os 10.9.5? TIA

This screenshot shows which previous versions of iPhoto are compatible with Mavericks. It also indicates which versions qualify for a free upgradeto iPhoto 9.5.1 and which require a purchase:
Note 1: every day more users are reporting problems with iPhoto 8.1.2 so I've included it in the non compatible category.
Note 2: If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll need to download and run the iPhoto Library Upgrader 1.1 application on the library before opening it with iPhoto 9.5.1

Why do I get the message"Script: chrome://browser/content/tabbrowser.xml:537" which seems to stall all precess'?

I am using the current fire fox and while on facebook after I hit enter I get the following message"Script: chrome://browser/content/tabbrowser.xml:537" which seems to stall all process'? the computer then takes 3-5 mins to clear so I can do something and it stalls again with the same message...

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

I have upgraded to Lion, and want to upgrade my iPhoto 8.1.2, but when I try it says it was not purchased at a MAC Apple store, which it was. Then it asks if I want to buy 9.2.3, and I say yes. It responds with Product Distribution file can't be verified

I have upgraded to Lion, and want to upgrade my iPhoto 8.1.2, but when I try it says it was not purchased at a MAC Apple store, which it was. Then it asks if I want to buy 9.2.3, and I say yes. It responds with Product Distribution file can't be verified. Maybe damaged or not signed. How do I get this fixed, so I can download the new iphoto's that are available.

How did you move your iPhoto library to the new system? the recommended way is Connect the two Macs together (network, firewire target mode, etc) or use an external hard drive formed Mac OS extended (journaled) and drag the iPhoto library intact as a single entity from the old Mac to the pictures folder of the new Mac - launch iPhoto on the new mac and it will open the library and convert it as needed and you will be ready move forward.
LN

Error Code 0x80070035 shows when I try to Access Windows XP machine from Windows8/Windows7

Error Code 0x80070035 shows when I try to Access Windows XP machine from Windows8/Windows7. in my PC i m installed windows8 and used primary and secondary IP. Primary is used for Access my Domain/Internet and secondary IP is used for access my VPN and
there is no internet on VPN. VPN is only used for my Head Office Appication. After i give secondary IP to my windos8/windos7 PC the Active network status changed to private network and not able to acces windows XP machines. Please Advice...

Hi,
This error means that the Network path was not found. Was Windows XP locating in the same network as the secondary IP on Windows 8/7?
Please try the solution below. Use the IP address of the target computer, not the computer name.
1) Find out what the target computer's IP address is. It is desirable to give the target computer a static private IP address, for example, 192.168.1.10, so it does not change. Use the local windows help when sitting in front of the target computer
to do this if you don't know how.
2) When sitting in front of the Windows 7 computer you want to access the target computer from, open Windows Explorer and in the address bar type \\ followed by the target computer's static address, for example,\\192.168.1.10 and hit enter.
If the target computer uses username/password sharing, after a few seconds you will be prompted for credentials. Enter the same username and password employed to log on to the target computer when you are sitting in front of it.
The target computer will be added to the Windows 7 computer's Network list, appearing as an IP address instead of a computer name. Then you can access its shares just as if it were listed by name instead of by number.
Kate Li
TechNet Community Support

I have Adobe Acrobat 9 Standard on both of my computers. Some time ago, one crashed my computer and I had to reinstall the operating system and all applications. After I had installed once Acrobat 9 Sdt in the computer, I wanted to update the software v

I have Adobe Acrobat 9 Standard on both of my computers.
Some time ago, one crashed my computer and I had to reinstall the operating system and all applications.
After I had installed once Acrobat 9 Sdt in the computer, I wanted to update the software version 9.0.0 update to the same level as it was before the crash and that the other computer has version named 9.5.5.
The system for update from version 9.0.0 does not work at all. "There are no updates" listed in the dialog.
Can you advise how I get my Adobo Acrobat 9 Standard (Version 9.0.0) could be updated to the same level as the computer had before the crash.

ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes.

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes. The computer I transfered to had a bunch of files on it and I got full ownership of what was already there, so, how do I get to my iTunes library, I do have access as an administrator to the iTunes library (that works just fine) already there and I guess I must have had a newer version ofiTunes on my defunt eMac....

Tell us some version numbers please, of your Mac OS versions and iTunes versions on both computers (two eMacs yes?).
dlrobinson49 wrote:
I guess I must have had a newer version ofiTunes on my defunt eMac....
That is a pretty good guess.Try updating the second eMac's iTunes to at least the version that was on the first.

I partitioned a small drive for a windows program, and now the computer only wants to boot to Windows. How do I get back to Mac so I can have a choice of drives?

I partitioned a small drive for a windows program, and now the computer only wants to boot to Windows. How do I get back to Mac so I can have a choice of drives?

That doesn't sound good. It sounds like the power outage might have corrupted the partition for OS X. I would suggest booting from the Install DVD that came with your Mac while holding down the C key. Once you have selected the language start up Disk Utility from the pull down menu and repair the disk. Once you have done that then repair permissions also.
Allan

I am running OSX 10.8.3,when i try to open iDVD i get the initial screen but when i try to choose an option all i get is 'Downloading Themes' which just continues. I have left it for over an hour?

I am running OSX 10.8.3,when i try to open iDVD i get the initial screen but when i try to choose an option all i get is 'Downloading Themes' which just continues. I have left it for over an hour?

Where did you get iDVD to put on your Mac? The downloading themes are no longer available from Apple. If you copied it from a Mac that had all the themes look for the iDVD folder on that Mac which should be in the HD/Library/Applications Support folder or the Users/Home/Library/Applications Support folder. Copy it to the HD/Library/Applications Support folder for Mt Lion.
If you have to purchase an iLife disc in order to obtain the iDVD application remember that the iLife 11 disc only provides themes from iDVD 5-7. The Software Update no longer installs the earlier themes when starting from the iLIfe 11 disk nor do any of the iDVD 7 updaters available from the Apple Downloads website contain them.
Currently the only sure fire way to get all themes is to start with the iLife 09 disc:
This shows the iDVD contents in the iLife 09 disc via Pacifist:
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
OT

I cannot upload photos from iPhoto 9 to Flikr. When I attempt to do so, I get the message "the login details or auth token passed were invalid." Please help.

I cannot upload photos from iPhoto 9 to Flikr. When I try, I get the message "the login details or auth token passed were invalid." I am using iPhoto 9 version 8.1.2, and my OS is 10.9.5. My computer is a MacBook Pro. I do not have this trouble with my iMac. This trouble started before I updated to OS10.9.5. I do not have this problem when uploading to FaceBook or sending by e-mail.
This problem started when I tried to upload some photos after hitting the "use other account" tab. This took me to a Flikr site asking me for permission to make my iPhoto information available to others. I clicked "yes," and then I changed my mind and clicked "no." I haven't been able to upload to Flikr since.
I searched Flikr and Yahoo for a solution, and Yahoo says the trouble is in iPhoto. I checked my Flikr account, and iPhoto extensions are enabled.
I need to upload some school and alumni photos, so I sure could use some help. I am Not computer proficient. Thank you.

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

Our computers were upgraded from Windows XP to Windows 7. When we try to access CS5 we get an error. We originally had CS3 and upgraded to CS5 now the error message wants us to choose a qualifying product which seems to be CS4 however we went from CS3 to

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