Our rented iTunes movie froze in the middle. It stopped at the same point even when we went back and played it again. Any explanations?

movie froze and would not continue

Contact iTunes store support
Contact iTunes Support
http://www.apple.com/lae/support/itunes/contact/

Similar Messages

  • IPad 2 with iOS 6 spontaneously closes apps in the middle of using them. Some wont even open they start working and then close immediately. How can I fix this?

    After uploading new iOS 6 my iPad 2 randomly quits apps in the middle of using them and sometimes won't even open apps. What can I do to fix this?

    1. Double-click the Home button to close all Inactive Apps in Task Bar
    2. Hold the Apps in Task Bar down for a second or two until you see the minus sign
    3. Tap the minus sign to close Apps
    4. Tap center of screen to return to Home Screen
    5. Reset iPad. Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

  • TS1424 Needing info on an album I just purchased. Every song on the album seemed to download except the last. Then when I went back to play them  it seemed to only download  2 minutes of each tune

    Needing info on an album I purchased. Thought every song had downloaded . But the last song didn't download and then on the playback every song only had  2 minutes of play on it .It's like they are only partially downloaded. Thanks for any comments!

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • HT1657 I rented a movie on itv. It started downloading. I accidentally hit the menu button and it threw me out of download. I went back and tried to download again. I got a message that I had already downloaded it and go to "settings" and on "iTunes downl

    rented a movie on itv. It started downloading. I accidentally hit the menu button and it threw me out of download. I went back and tried to download again. I got a message that I had already downloaded it and go to "settings" and on "iTunes download". The wheel is still spinning after several hours. How do I get the movie?

    Ok problem solved; signing out of iTunes account and signing back in solved it.

  • Apple TV 1st generation- can't seem to transfer rented Itune movies from my Mac to the Apple TV

    Apple TV 1st generation- can't seem to transfer rented Itune movies from my Mac to the Apple TV

    You need to establish if it was 1080p or 720p HD you downloaded.
    If it's 1080p it will not play at all on AppleTV1 - the hardware is not powerful enough to decode 1080p h264 (or 720p above 25fps).  When AppleTv1 came out most items were SD only and with time more 720p HD stuff became available.  1080p content cm after AppleTV 1 and 2 were replaced by AppleTV 3.
    AppleTV2 can process but not display 1080p - it is stuck to 720p output.
    AppleTV1 could only process 720p max, but could always upscale on output to 1080p!
    Your iTunes Preference should determine what quality you are downloading/renting.
    AC

  • Streaming rented iTunes movie to ATV2 from Mac

    I rented a movie from iTunes and downloaded it to my Mac — with the idea that I could elect to view it on either my iPod or stream it to my ATV2. I chose to do the latter, but no go. Apple says (or seems to say) that you must own the iTunes movie to be able to stream it to the ATV2. When I bought the ATV2 at my Apple store, I was emphatically told that "If it's in your iTunes library, you can stream it to your ATV2." Since the direct streaming from iTunes to ATV2 has significant issues (stalling part way through even on a fast line), I thought a direct download to my Mac was the answer — to be streamed from there via my network. What the #*^^ is the truth about this. In another post in this forum, a person says he is regularly doing such streaming of a rented iTunes item that he has downloaded to his Mac!

    OK — I've gotten things resolved. Unplugged and replugged the ATV2 for a reset. Now everything streams just fine — even a rented iTunes movie from my Mac. Too, I have now gone into the ATV2 settings and instructed it to select standard (non-HD) movies for rentals. This is many times faster and on our large flat screen Sony, I see no difference. In any case, HD or not, the wise thing to do is to do your download well in advance of viewing — i.e. hours. The flash memory in the ATV2 should hold it for at least 48 hours (or so Apple Support tells me). As it turns out, "streaming", even with a 10 mb line and an "N" wireless system, streaming is not exactly streaming. But it comes closer to it if you select non-HD movies.

  • IPhone restarting when watching Rented iTunes movies!

    As the title of the thread says, my iPhone restarts whenever I try and watch Rented iTunes movies on it.
    And it is just rented movies that cause the issue, if I rip a DVD and convert to iPhone friendly it plays all the way through quite happily. But with the rented ones, they play for about 7 mins before the iphone restarts.
    Has anyone else had this problem?

    have you taken any troubleshooting steps? (reset, restore, resync....etc).
    mine was restarting itself randomly in ANY application. even after a restore (as a new phone), it did it as i was redoing all my settings. long story short, my phone was ultimately replaced by apple.

  • How do I cancel a download for a rented iTunes movie because there isn't enough storage space

    How do I cancel a download for a rented iTunes movie because there isn't enough storage space?

    Purchases cannot be cancelled, but if you cannot clear enough space to allow the download, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. Perhaps there will be something they can do for you.
    Regards.

  • Increase volume of rented iTunes movies?

    I have difficulty with the volume level being too low on rented iTunes movies.  I have tried the following setups with my first generation iPad:
    1) Apple HDMI adapter -> HDMI cable to Mitsubishi EW230U-ST projector; Creative T-40 speakers plugged into mini-stereo jack of projector; volume turned to max on all devices.  This produces speaker volume that is not adequate for a large room.
    2) Same as #1, but instead run the Creative speakers directly from the headphone jack of the iPad.  Volume similarly inadequate.
    3) Same as #1 or #2, but insert FiiO E5 Headphone Amplifier into mini-stereo chain going to Creative T-40 speakers.  This produces adequate volume, though to my ears, the quality is diminished somewhat.  I'm not fond on this approach, because the FiiO uses a built-in battery which might fail without warning during the showing of a movie.
    What would be ideal would be a way to increase the volume going out the headphone jack of the iPad.  I understand that this is deliberately limited to protect the hearing of those using headphones.  Alternatively, increasing the volume going over HDMI would likely help - unless the projector's mini-stereo jack is similarly being limited for headphone reasons (less likely, since projectors are usually hooked to external speakers).
    So ... is there any way to make the iPad output louder sound with rented movies?  Jail-breaking solutions are probably not appropriate, as I don't want to risk my ATT unlimited data plan.
    I should say that if I just play a DVD instead of using the iPad, the sound level from the DVD player's stereo jack is strong enough for the Creative T-40 speakers to rock the room.
    If I could solve this problem, I would rent a lot more iTunes movies, as it is the easiest way to get a movie.

    I followed your procedure and did some testing.  By setting the volume slider to +100%, the movie was louder on my Mac.
    I then transferred the movie to my iPad and took my equipment to the facility where I play movies. I didn't have a pristine rental copy to test against, so I used my own DVD copy of the movie.  This is what I found:
    A) The best and strongest sound was when the the T40 speakers were directly connected to the DVD player's RCA sound jacks and the video was coming thru the hdmi to the projector.
    B) The worst (quietest) sound was when the speakers took their input from the mini-stereo jack of the projector, with the video and sound coming from the dvd player thru hdmi.
    C) I compared this with the +100% sound-increased movie rental running on my iPad, with hdmi connection to the projector and sound coming from the mini-stereo jack of the projector to the T40 speakers.  This was definitely much louder than "B" above.  So I can safely say that the sound boost performed on the rental movie on my Mac did copy over to the iPad.
    D) Unfortunately, even "C" above is not loud enough for this room.  But if I added the FiiO amp to "C", then there was plenty of sound - though not as pleasant (or simple) as "A" above.
    I wonder if there is some way to get more than the +100% sound boost in iTunes?
    I think it is unfortunate that renting a digital movie is fraught with such difficulty. It should be possible to adjust the sound as needed - and preferably on the iPad!  Otherwise, we are just going to keep renting DVDs.

  • Backing Up Rented iTunes Movies?

    Thanks in advance for your help
    Is there any way to back up rented iTunes movies. I need to re-install my OS, and I have about 4 rented movies that I don't have time to watch right now, is there any way to back them up before I do my re-install? Also, do I need to Deauthorize iTunes then re-authorize iTunes after my OS re-install?
    Thanks for your help,
    Scott

    Hi Chris
    I'm catching a running theme here voiced by both you and Niel, that it probably won't work. Between yours and his excellent rankings and 92,000+ posts, I think I'll trust yous
    I do have one suspicion left of what may be causing my BSOD, and will disable it in MSCONFIG and see if that helps, so hopefully I can watch the movies at my leisure.
    Thanks again for your help, and I will consider this question answered.
    Scott

  • HT201269 Can I transfer a rented itunes movie on my PC to a flash drive?

    Is it possible to transfer a rented itunes movie on a PC to a wi-fi flash drive to view on an ipad? How?

    Thanks for the help. Although the FAQ cited below does not specifically rule it out, I suspect rentals may not be transferred to a non-Apple device. Is that your conclusion as well?
    If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.

  • Can I watch a rented iTunes movie on my MacBook Pro on an airplane?

    I will be flying tomorrow and was wondering if I can watch a rented iTunes movie on my MacBook Pro on the airplane. I have read if it is set in airplane mode that I can, but I want to be sure and was also wondering, if I can, do I have to watch it through a special app besides itunes. Any help or information would be great. Thanks!

    Airplane mode?  What's that? 
    For the record, my Macbook Pro has been on many flights for the past 5 years and not once have I heard the pilot announce that everyone put all computers on airplane mode? 

  • My rented itunes movie wont play on my imac

    anyone else having trouble playing a rented itunes movie tonight?

    here is wat u do i have a 60 gb ipod and i found this software ,.google it ,just type ,in google, movie to ipod converter and download a free software,whats gay with video ipods is that they r only supposed to have video not movies so the software will convert the movie into ipod format, i also suggest a dvd ripper like magic dvd ripper software you can take dvds that you have rip them onto the computer and then covert them onto ur ipod,my problem is that my ipods video section can only hold 7gb worth of movies so use urs sparingly, catch ya later.

  • I down loaded a rental movie and stopped part way through . i turned the computer on and off and when i went back on itunes it didnt show up on the rental playlist and movie playlist.how can i get the movie back?

    i down loaded a rental movie and stopped part way through . i turned the computer on and off and when i went back on itunes it didnt show up on the rental playlist and movie playlist.how can i get the movie back?

    Unless it has recently changed you can only watch rentals on the device or mac you rent them on.

  • I rented a movie for Apple TV via my Mac months ago. SInce than when I go to open itunes...it quits before anything loads. HOw do I fix this?

    I rented a movie for Apple TV via my Mac months ago. SInce than when I go to open itunes...it quits before anything loads. HOw do I fix this? I haven't been able to use itunes on my computer since than!

    Rented movies downloaded to an Apple TV can't be transferred to any other device.
    (86941)

Maybe you are looking for