Outbound Dialer 7.0 problems
Hi,
We are trying to install Outbound option for IPCC Enterprise 7.0 and we are having some problems with it. Our setup is as follows
Server 1 : Rogger 7.0 with SR4
Server 2 : CCM PG, VRU PG, CTI Server, CTI OS with SR4
Server 3 : AW/HDS SR4
Server 4 - Dialer, MR PG Sr4
CCM -5.0
We have installed everything as specified in the installation document, but when we start the Dialer, we see the followig in the command window
[lab1.Dialer.BADialer][CM-A][CTI-A][Ports C:4,R:0,B:0][MR-A]
As you can see, the Dialer ports are not getting registered. We added these dialer ports in Call Manager as Standard 30 VIP phones and they also show up as registered in the Call Manager. We added these phones to PGUser as well.
Yet we don't see these ports registered in the dialer window and so we are not able to get the Outbound working. Any clues as to what we are doing wrong here?
We are getting the following error in the Dialer as well as the CTI Server
Trace: (CLMGR) CTI Query Device Information Request, invoke: 4423, port: 003, instrument: [1004]
Trace: (CPORT) SetState, port: 003, state: PORT_WAIT_FOR_QUERY_DEVICE
Trace: (CLMGR_IP) Control failure event, port: 003, id: 1000004423, failure code: 13 [CF_INVALID_CSTA_CONNECTION_IDENTIFIER], peripheral error code: 10137 [C_??CAUSE??]
1004 is one of the Dialer ports and when the Dialer communicated with the CTI for this port, the above mentioned error occurs.
Any help would be appreciated.
Thanks
Gokul
Hi All,
We finally figured out the problem. There were a couple of issues basically.
1) When we added the dialer ports in config manager->dialer, I believe the device targets for these ports need to be added manually. This did not happen.
2) So we went ahead and added the device targets manually. Still it did not work. We were suggested by TAC to add the following line in the configuration parameters in the Device target for each of these ports
Configuration Parameters: /devtype monitorphone /dn 1004 /monitor Periph# i.e in our case one of the dialer ports was 1004 and our CCM PG id was 5000. So our config parameters looked like this
/devtype monitorphone /dn 1004 /monitor 5000.
Once we did this, the ports got registered and it worked like a charam :)
Gokul
Similar Messages
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UCCX 7 outbound dialing, problem with area codes
Hello all,
I'm just testing the outbound dialing feature in a lab, and have run into the following problem:
I have following:
outbound configuration:
general:
Customer dialing time: start (9:00) end (21:00)
dialing prefix - 9
international prefix - 00
Local Area Code: 44
Area Codes:
44 -> Europe/London
34 -> Europe/Madrid
86 -> GMT-10 (for testing purposes, does not correspond to real China time).
Then, I upload a .CSV file into a campaign with the following information:
Jane,Smith,00447111113007
Jacky,Chan,0086611115002
Juan,Pablo,0034611114001
The dialing works, the agent receives the call, accepts it, and then the call is made.
if anyone is interested, although it has nothing to do with the question itself, the calls are translated to other extension on CUCM to be able to make a call.
The problem is that, they are all treated as in the same AREA CODE, although I have clearly defined area codes for each of those countries.
when the call appears it shows on the CAD as BAAreaCode: +00060
Therefore the calls are made through to China even when it's midnight there!!!???
I know I must be doing something wrong, but I don't know what?
Many thanks for your help,
Cheers,Hi Aaron,
Sorry for being so late to answer you. But I've done quite a few tests last weekend and have couple traces as well.
Apparently, the first time I added area codes, I did something incorrect, although I do not know what exactly, because now I've added area codes and it partially worked.
Area code: 4420 - Europe/London with Daylight saving
Area code: 3498 - Europe/Madrid with Daylight saving
Area code: 8661 - GMT/+7 NO Daylight saving
The first two Area codes (Spain and London) were correctly identified, In traces I could even see:
this one is for Spain:
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_CFG_MGR_INVOKE_NOTIFICATION-33-189,Thread priority=7,Original Thread=null,Original thread priority=5,Time=null,Exception=null 358035:
Jul 03 10:56:40.390 BST %MIVR-CFG_MGR-7-UNK:configStubImpl-replace() notified with DialingListConfig,time=2010-07-03 10:56:40.373,recordId=0,impl=class com.cisco.crs.outbound.DialingListConfig,desc=,key[137],columns[137,1,,Jacky,Chan,0086611115002,,,377,0,424,1,424,1,,1278150825843,6,0,0,0,0,0,0,0,0] 358036:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 358037:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:138 358038:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0034981114001 0034981114001 358039:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 358040:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:numToDial=0034981114001 0034981114001 358041:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:138 358042:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Europe/Madrid",offset=3600000,dstSavings=3600000,useDaylight=true,transitions=165,lastRule=java.util.SimpleTimeZone[id=Europe/Madrid,offset=3600000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] 358043:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=true 358044:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=716 globalStartTime=480 globalEndTime=1410 358045:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 358046:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: no more in-memory contacts left for campaignID 1 358047:
As we can see, localTimeMins is 716 which is: 11:56AM. That was correct time, and in between min/max globalstart times.
And this one is for London:
getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 276065:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:130 276066:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=00442081114002 276067:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 276068:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:numToDial=00442081114002 276069:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:130 276070:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Europe/London",offset=0,dstSavings=3600000,useDaylight=true,transitions=242,lastRule=java.util.SimpleTimeZone[id=Europe/London,offset=0,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] 276071:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=true 276072:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=627 globalStartTime=480 globalEndTime=1410 276073:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 276074:
As we see, localTimeMins is 627 which is: 10:27AM which is correctly between min/max globalstart times too.
But the problem started with GMT+7.
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: for campaignID=1 280255:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: campaignID=1;#of DLC=2 280256:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 280257:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:131 280258:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0086611115002 280259:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 280260:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:numToDial=0086611115002 280261:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:131 280262:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Etc/GMT+7",offset=-25200000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null] 280263:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=false 280264:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=148 globalStartTime=480 globalEndTime=1410 280265:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=false 280266:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: cannot dial at this time, will be marked RETRY
It correctly identifies Etc/GMT+7 but then it calculates the localtime wrongly... It came up with 148 which is 2:28AM... and the time I was making a call GMT+0 time was around 9:28AM so GMT+7 should've been 4:28PM...
Then I tried GMT-7 too:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: for campaignID=1 433346:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: campaignID=1;#of DLC=2 433347:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 433348:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:140 433349:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0086611115002 433350:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 433351:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:numToDial=0086611115002 433352:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:140 433353:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:OutboundContactInfo:isRequestingContacts() for CSQ 2 returns true 433354:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:OutboundContactInfo:setNrGetContactsReqSent() for CSQ 2 to 1 433355:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:OutboundContactsRequestor before sleep 433356:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:Dialer:printLicenses() working_resources for CSQ:2 is 0 433357:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0 433358:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Etc/GMT-7",offset=25200000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null] 433359:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=false 433360:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=1045 globalStartTime=480 globalEndTime=1410 433361:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 433362:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: remaining # of in-memory contacts for campaignID 1:1 433363:
and this time it did all the way around, instead of early morning, it was 1045: 5:25PM...
I do not understand what am I doing bad... but I'm starting to think it's some kind of a bug...
and the other problem is: outbound dialer does not even take contacts out of the campaign for calling if the server's local time is not between global start time and global end time. which should not be the case, as I understand campaign times should be applied to area code local time not to server local time.
Many thanks to all,
Cheers,
George -
Hello,
Is it possible to run a report on an outbound dialed number? I have been tasked to find how many times a number has been called. I normally did this with query analyzer with an if statement in older versions of CM but this is on UCM 8.
Any help is greatly appreciated.
Thank you to all in advance.What version are you on?
Mine shows "By User/Phone Number/SIP URL" for the first option.
You can try using the "By User Extension" option but it may not work.
You can use the CDR->Export CDR function to just export that date range to an Excel sheet and do your filtering there.
The SQL queries would be another option as well.
Brian -
ICM 7.5-how to get individual outbound dialer calls talktime and respective ECC values
Hello,
I'm looking for following two items
1. Outbound dialer calls talktime in each call.
2. Each calls respective ECC values.
I have tried to get talktime from TCD table it’s shows zero value.
Please advice how to get above values, it would be much appreciated.
Thanks
Regards,
ParamHey Param,
You can use the PeripheralCallType in the TCD table to find dialer calls. Look for calls with:
PeripheralCallType IN ('27','28','29','30','31') for reservation calls and
PeripheralCallType IN ('32','33','34','35') for the customer calls
For duration of reservation calls look at the HoldTime value
For duration of the customer call you can look at the HoldTime + TalkTime + WorkTime for a total handle time for the customer leg of the dialer call
If you want to look at the ECC variables that were associated with that call you will have to lookup the Termination_Call_Variable table matching:
Termination_Call_Variable.TCDRecoveryKey = Termination_Call_Detail.RecoveryKey
Cheers,
Nathan -
UCCX Multiple Phones Agent Predictive Outbound Dialer
Under UCCX 10.5, does the Agent Predictive Outbound Dialer dials multiple phones per record in case of no answer, busy, etc?
MR PIM unable to reserve agent.
Can you check if you have label assigned for MR PIM on the Agent's Device Target?
Do you see the Routing Script gets executed?
"Router Log viewer" will be next thing to monitor when you try to run the Agent based campaign
Thanks
- abu -
UCCE 10.X Outbound Dialer
Hi,
Is it possible to configure the outbound dialer so that when we have a list of customers from a different countries, the outbound dialer selects an Agents who has a skill for that specific country for language purpose?
Thanks,
NizarYou can create multiple Import rule, query rule and campaign to achieve this.
lets say that you want english speaking customer to talk to english speaking agent.
The English speaking Agents are under skill group say English_SG.
now you can try this steps to achieve the scenario.
1) create a dialing list by gathering all english speaking customer in to single list.
2) create import rule and map this list to import rule.
3) create query rule, and above created import rule to query rule.
4) create a campaign sy English_CMP and assign above created Query rule.
5) in the same campaign configuration in skill group selection tab, assign English_SG(english speaking agents) and in the Dialed Number box create a dial number which will be used by MR PG to reserve the agents.
6) for the same dialer number, schedule a reservation script and select LAA from English_SG
thats is you are done at this point.
same thing you can try for other languages, by creating different campaign and query as well as import rule.
i hope you have got the basic concept on how this can be achieved.
Regards
Chintan -
Is there oversea roaming detection for telemarket outbound dialer?
Hi All,
Is there any ovesea roaming detection for telemarket outbound dialer that UCM will drop call before connection?
LawrenceIn preview mode, isn't it the responsibility of the agent to tag / wrap up the call?
Thanks!
-JT- -
Hi,
I am trying to install Outbound option for IPCC Enterprise 7.5.1 and I am having some problems with it. My setup is as follows
Server 1 : RouterA, LoggerA, PG1A(CCM PG), CG1A, CTIOS1, DialerA, PG2A(MR PG with two PIMs for the two dialers);
Server 2 : RouterB, LoggerB, PG1B(CCM PG), CG1B, CTIOS1, DIalerB, PG2B(MR PG with two PIMs for the two dialers);
Server 3 : AW/HDS, WebView
CCM -6.1.2
This is my first try with IPCCE and I did my best to install everything following the installation guides but I have the following problems:
- on the dialer window I am seeing:
[client.Dialer.BADialer][CM-A][CTI-U][Ports-X][MR-X]
Trace: Registering with Campain Manager
Trace: Registering with Campain Manager
Trace: Registering with Campain Manager
- the MR PG is probably Down. I am seeing the following messages in the trace window:
Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
Attempting to connect to MR application at IP address 10.40.40.12 port 38001.
Attempting to connect to MR application at IP address 10.40.40.12 port 38001.
where 10.40.40.11(12) are sideA, sideB visible IP addresses(Dialers addresses and ports);
,in "opc" proccess I am seeing:
11:12:42 Peripheral 5001 failed 2 startup request. Delaying startup for 60 seconds.
11:13:43 Trace: ProcessPIMReportingConfigInd: Unknown ConfigType -1 specified from Peripheral 5001 on Side SideA.
11:13:43 Trace: ProcessPIMReportingConfigInd: Unknown ConfigType -1 specified from Peripheral 5001 on Side SideB.
11:14:14 Trace: ProcessPIMReportingConfigInd: Unknown ConfigType -1 specified from Peripheral 5001 on Side SideB.
11:14:16 Trace: ProcessPIMReportingConfigInd: Unknown ConfigType -1 specified from Peripheral 5001 on Side SideA.
- the Dialer ports are not getting registered in CCM. I added these dialer ports in Call Manager as Standard 30 VIP phones. I added these phones to PGUser as well. CCM PG is operational
Any help would be appreciated.
Thanks,
CristianHi Geoff,
This was a very good observation.
Thank you very much!
Now I have on dialer window:
[CM-A][CTI-A][Ports: C5,R5,B0][MR-X].
The Cisco 30 VIP are now registered to CCM but I have the following error messages in Dialer proccess:
19:57:30 Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[119]
19:57:30 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:30 Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[119]
19:57:31 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:31 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:32 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:32 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:33 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:33 Trace: (DD) **** Media Routing PIM is not Connected ****
In the "MR_PIM - pim1" and "MR_PIM -pim2" proccesses I have the following messages:
19:55:45 Peripheral 5001 sending OPC PIM_OK_ACK acknowledgment for command PIM_CONFIGURE_REQ (TransID=0).
19:55:45 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:55:46 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:55:57 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:55:58 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:56:09 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:56:10 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:56:16 ProcessPIMSetIdleReq: Peripheral 5001 going idle.
19:56:21 Peripheral 5001 sending OPC PIM_OK_ACK acknowledgment for command PIM_SET_IDLE_REQ (TransID=-1).
What do you think about this?
Thanks once again,
Cristian -
Outbound Dialer calls the client but don't call the agent
Hi all,
I have a strange problem with Outbound Option in UCCE 7.5(6).
I have configured "PREVIEW_ONLY" in admin script. The behavior is below:
- the campain starts;
- I can see the call in "CTI Toolkit outbound desktop"(here I don;t see any call to agent's phone);
- I am pressing "Accept";
- The system calls the client;
- The "client" answers the call;
- I don't have any call to agent's phone.
What could be the problem here?I verified the VIP's CSS. The dialer ports can dial in the agent's partition.
Many thanks in advance,
Cristian
P.S: Call tracer output is below.(I have only one agent in outboud skill group with extension 1270)
> DialedNumber (8000) using CallType (Outbound.CT- 5000)
Start #1
Default\OutboundScript {All Customers} (version 1)
Select #2
Longest Available Agent
*PG1_CCM_PIM1.CV.Outbound.SG = 201
Skill Group #4
SkillGroup: PG1_CCM_PIM1.CV.Outbound.SG
> ----------
Route: Outbound.ROUTE
Label: 1270 (MR_PIM1.RC)Update with baDialer EMS logging:
:41:12 Trace: (SP) port: 005 Successfully sent Station Open Receive ACK Msg - PT: 4
:41:12 Trace: (SP) port: 005 Received Station Call Info Msg. line=1 crn=26601631
:41:12 Trace: (CLMGR_IP) Control failure event, port: 005, id: 17170537, failure code: 1 [CF_GENERIC_OPERATION], peripheral error code: 20052 [C_??CAUSE??]
:41:12 Trace: (PVD) CTI failure received, port: 005 state: TRANSFER
:41:12 Trace: (CUST) SetCallResult, id: 47 in DL_5000_5000, skill: 5001, result: 21 [CUSTOMER_ABANDONED], now: [Fri Dec 04 14:41:12 2009], callback: [Fri Dec 04 14:40:55 2009]
:41:12 Trace: (CLMGR) CTI SetCallData request, invoke: 5730, port: 005, call: 17170537
type: 32, disposition: 2, ani: [1277]
campaign: 5000 [OutboundCampaign], query rule: 5000, acc#: []
status: [CO], response: [CPA_Voice], list id: [47], time zone: [+00120]
CallerEnteredDigits: [NULL], customer name: [Popescu,Cristi], skill target id:
:41:12 Trace: (PVD) ***End call event port: 005, state: TRANSFER***
:41:12 Trace: (PVR) Release agent request, port: 004, state: AGENT_RESERVE
:41:12 Trace: (PVR) End port: 004
:41:12 Trace: (CLMGR) CTI ClearConnection request, invoke: 5731, port: 004, call: 2130706445, instrument: [1270]
:41:12 Trace: CCallManager::RemoveCall -> call: 2130706445
:41:12 Trace: (PM)
lease port: 004, state: [AGENT_RESERVE]
:41:12 Trace: (CPORT) SetState, port: 004, m_ReservationCallTime: 16656, state: IDLE
:41:12 Trace: (SP) Hangup, port: 005
:41:12 Trace: (PM)
lease port: 005, state: [TRANSFER]
:41:12 Trace: (SP) Hangup, port: 005
:41:12 Trace: (CPORT) SetState, port: 005, m_CustomerCallTime: 1687, state: IDLE
:41:12 Trace: (SP) Port: 005 Changing state from SP_STATE_TRANSFERRING_CALL to SP_STATE_DROPPING_LINE2
:41:12 Trace: (CM) Close record request, customer: 47 in DL_5000_5000, result: 21 [CUSTOMER_ABANDONED]
:41:12 Trace: (SP) Ignoring repeat hangup request on port: 005
:41:12 Trace: (CUST) Record sent to campaign manager, id: 47 in DL_5000_5000, skill: 5001, result: 21 [CUSTOMER_ABANDONED]
:41:12 Trace: (SP) port: 005 Received Station Stop Tone Msg
:41:12 Trace: (SP) port: 005 Received Station Close Receive Msg
:41:12 Trace: (SP) port: 005 Received Receive Call State Msg - callstate=On Hook, CRN=26601631
:41:12 Trace: (SP) port: 005 Primary line hangup
:41:12 Trace: (SP) Line: 1: Changing state from SP_LINESTATE_CONNECTED to SP_LINESTATE_IDLE
:41:12 Trace: (SP) port: 005 Fire telephony hangup event
:41:12 Trace: (SP) Port: 005 Changing state from SP_STATE_DROPPING_LINE2 to SP_STATE_TRANSFER_FAIL
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Custom fields in the outbound dialing list
Hi all. We use UCCX 7.1 Premium. I'm trying to set up the Outbound function. I need agents could see additional information about customer during an outbound call is proceeding. I can add a field of variables through the Desktop Admin interface but I can't understand how to fill this field by data from the dialing list e.g.
Does anybody know how to add such custom field to the dialing list?
Thanks.
k_rusHi,
See these related threadS:
Re: Replicating additional fields (R/3 4.7) to SRM product master
Transfer Inforecord Conditions Scales to SRM Product Master
https://www.sdn.sap.com/irj/scn/threadmessageid=6669812#6669812
Extending SRM Product Master
BR,
Disha -
Outbound Dial-Peer from CME to UC540 not working
Dear Experts,
We have a HQ UC560 and new branch with 2811 router. These sites connected via VPN using fortigate.The connectivity between the sites is up and we are able to ping both the sites and the voice networks successfully.
I have configured the dial-peers on both the sites. The calls from HQ to the local branch are successful without any problem but when we dial from branch to the HQ, we get a fast busy signal. Below is the dial peer config
HQ -
dial-peer voice 300 voip
destination-pattern 3..
session target ipv4:192.168.110.1
dtmf-relay h245-alphanumeric
no vad
Branch -
dial-peer voice 800 voip
destination-pattern 8..
session target ipv4:192.168.201.2
dtmf-relay h245-alphanumeric
no vad
Csim results from Branch -
csim start 891
csim: called number = 891, loop count = 1 ping count = 0
csim err csimDisconnected recvd DISC cid(786)
csim: loop = 1, failed = 1
csim: call attempted = 1, setup failed = 1, tone failed = 0
Kindly please advise. thanks.Hi, It is as suspected Toll Fraud App who rejected the call from BR site.
1076043: Oct 11 14:36:29.759: //282614/B639957688BC/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=308(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=807(TON=Unknown, NPI=Unknown))
1076047: Oct 11 14:36:29.763: //282614/B639957688BC/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 282614 with tag 300 to app "_ManagedAppProcess_TOLLFRAUD_APP"
1076048: Oct 11 14:36:29.763: //282614/B639957688BC/CCAPI/ccCallDisconnect:
Cause Value=21, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
you need to add BR GW IP address (192.168.110.1) to under 'voice service voip> ip address trusted list' as given below.
voice service voip
ip address trusted list
ipv4 192.168.110.1
For you reference: https://supportforums.cisco.com/document/46566/understanding-toll-fraud-enhancements-1512t -
Rsa securid with remote access dial-in service problem
Hello,
I tried to setting rsa secured with remote access dial-in service on cisco 2600 box. Everything works well except when token in new pin or next token mode. The dial-up client can not enter second passcode, do not have second pop-up window, so all authentications was fail. My dial-up client is windows 2000 or xp.
Please suggest me too.
Thanks,
NitassWhile I agree with you that the terminal window solution is more complex and less user friendly than the standard Windows DialUp window/authentication, the terminal window does provide a solution to the new pin or next token issue which the standard Windows does not.
I work with a customer who uses RSA token to authenticate dial in users. We have found the solution to the issue you are dealing with to be either the terminal window where the user can deal with their problem or to have someone take administrative action on the RSA server to reset/resync the users token.
So as I see it you have a choice to make: either present terminal window as an alternative setup on the user PC or when they can not login on dial up have them call the Help Desk and have someone deal with it for them. One solution is somewhat less user friendly but does allow the user to deal with their own problem, and the other solution is more user firendly and puts more load on the Network Support staff.
I would also wonder why you have so many users in new pin and next token mode? Perhaps if you can figure how to minimize the frequency of these modes you can minimize the problem of difficulty authenticating for your users.
HTH
Rick -
Outbound Dialer records to cache. how does it work?????
Im confused, on the campaign manager one of the settings for the campaigns is
Records to cache. The Outbound guide says that this is "the minimum number of dialing numbers
that each dialer caches for each of your outbound option skill groups. Default is 100"
how often does it cache?
how does this work?
Lets says I have an agent campaign mode:Predictive_Blended,
Records to cache: 1, everything else default.
My Admin script is set to cycle every 1 minute.
does this mean that 1 record get cached every minute?
thanksHi
From what I have seen it is the number of records that the dialer fetches from the database at any given moment. The dialer cahches these records and dials them. As soon as it exausts then it fetches more.
Victor -
Outbound Seeburger AS2 setup problem
Hello,
I am trying to setup Seeburger AS2 adapter in the way that I can post documents from our SAP system to the external server that is sitting in the internet. I was following the SAPXI30_AS2Adapter.pdf guide but it is still not working. When I initiate the posting in SAP it goes correctly to XI, XI correctly process the IDOC and maps it to XML document and pass it to AS2 adapter. But here it fails. In adapter monitoring I can see this error message:
Description: AS2 Adapter failure
Details: Outbound configuration error: Sender configuration incomplete - perhaps AS2ID missing..[8/31/06 9:23 AM]
ConnectionId: null-allianceTestingServer_Party >> PartnerAddressId: allianceTestingServer_Party >> Transferred: 0/0 >> Error type: pre plugin call failed >> Error date: 1157030604769 >> Description: [8/31/06 9:23 AM]
2006/08/31 - 09:28:28:40
Retryable fault in 'Channel:allianceTestingServer_AS2_outbound'.
I think I've setup everything correctly so no idea where can be the problem. It is saying that I probably do not have AS2ID setup but it is either not true or I do not know how to do it.
Any help would be very much appreciated.
Thank you.
Martin
Solved on my own:
I really didn't have sender configuration completed. I've created new Party, configured it as AS2, created AS2ID for it etc. and then forced it as a sender in the Receiver Agreement.Hi Anoop!
Yes, we use it on receiver side.
ModuleProcessorExitbean exists, so it should be ok.
What I'm not sure about is the thing with identifiers..
In Party (let's call it X) - Identifiers, we have default agency http://sap.com/xi/XI, scheme XIParty and name X.
What values should be there for Seeburger?
We have Agency: Seeburger, Scheme: AS2ID; Name: X.
Is it correct?
We also received some 9 char long number - probably some ID to adapter(?). Any idea, if it is necessary and where to use it?
Is it necessary to configure identifier seeburger also in Identifiers tab of Receiver communication channel? Or we can leave it empty (both- sender, receiver)?
We use this in B2B scenario, of course: Target system is party, but we use our R/3 as Business System w/o party. Is it ok, or do we laso have to "be" as Party in our configuration scenario?
A lot of questions, but points will be awarded 4 sure
Thanx!
Peter -
Dial-up connect problem after 10.4.9 update
After installing the 10.4.9 update it has been very difficult to connect to the dial-up internet server. It may take 19 tries clicking "Connect" before it connects and sometimes it connects after four tries. The error messages vary: unable to connect to PPP or no carrier detected are the most frequent messages. Once on-line everything works fine except for being able to send mail. I'm unable to send mail - that error message wants the SMTP server settings and any advanced settings checked.
I called Apple support and the Apple Tech had me reconfigure the Network to dial an "800" number to a PPP Dial-Up Test Site. When that worked succussfully a window displayed a message that the modem, the PPP or Remote Access software, the TCP/IP software is functioning and correctly configured for a PPP connection to this server. The Apple Tech checked the information on the 10.4.9 upgrade and did not find any reason to think it would cause this problem. Apple Tech suggested I contact the dial-up server.
The dial-up server went over all the configurations and they were all correct. During my phone call to them they could hear the computer dial-up sounds and said it sounded like the normal "hand-shake". The dial-up server has had no reports of problems with connecting to their service other than mine.
If anyone knows what could have caused this problem, how to fix it or has the same problem I'd be very interested in hearing from them.
Thanks, AppleProblem
iMac G5 Mac OS X (10.4.9) Power PC
iMac G5 Mac OS X (10.4.9) Power PC
iMac G5 Mac OS X (10.4.9) Power PCYou have been most helpful and we think the problem is solved. After I send this message explaining what has transpired I'll go back and click on the "Solved" button.
Based upon your suggestion to try "Script, like v32" I started experimenting with the four internal modem options we have in our Modem settings. They are v.32, v.34, v.90 and v.92. I tried to connect three different times with each one. The v.32 didn't connect, the v.34 connected all three times, the v.90 connected the first two but not the third or the fourth try. On the fifth attempt the Mac froze up, the mouse/arrow wouldn't work and there was a high speed motor sound. I tried a Force Quit (Option,Command,Escape), I tried a Hard Shut Down (holding the power key) and when these didn't work I pulled the plug. Then, I booted back up and connected on the second try using the v.90. I don't know why the computer froze up and assume it is nothing to be concerned about.
I then called our ISP and found that the two access numbers are both v.90. I suspect that until we did the version upgrade to the 10.4.9 that our computer was accommodating the v.90 eventhough it was a v.92 (!?!). Just a guess.
I also asked the ISP tech why we couldn't send mail. He asked if we had the password set for the outgoing mail. He said if we're using the access number owned by them it didn't require a password but the other access number is not owned by them and is used by other ISPs and it does require a password. We had never set up our Mail Preferences outgoing mail settings to use a password. Before our connect problems we had always used the number owned by them and after the connect problems we started using the other number because we found that we could connect to it with fewer attempts. We put in the necessary information and now have no problem sending mail.
We have also been looking for another ISP and the web site you gave us www.fastermac.net looks very promising. They have one access number in our area and we want to check if it is v.92 or v.90. During our research for an ISP we learned that if it is a v.92 access number (and we use our v.92 modem) we'll be able to answer phone calls and remain online. That will be a real blessing. Thanks!
We really appreciated your brain storming with us and your perseverance. Thanks so much!
iMac G5 Mac OS X (10.4.9) Power PC
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