Outbound Dialer 7.0 problems

Hi,
We are trying to install Outbound option for IPCC Enterprise 7.0 and we are having some problems with it. Our setup is as follows
Server 1 : Rogger 7.0 with SR4
Server 2 : CCM PG, VRU PG, CTI Server, CTI OS with SR4
Server 3 : AW/HDS SR4
Server 4 - Dialer, MR PG Sr4
CCM -5.0
We have installed everything as specified in the installation document, but when we start the Dialer, we see the followig in the command window
[lab1.Dialer.BADialer][CM-A][CTI-A][Ports C:4,R:0,B:0][MR-A]
As you can see, the Dialer ports are not getting registered. We added these dialer ports in Call Manager as Standard 30 VIP phones and they also show up as registered in the Call Manager. We added these phones to PGUser as well.
Yet we don't see these ports registered in the dialer window and so we are not able to get the Outbound working. Any clues as to what we are doing wrong here?
We are getting the following error in the Dialer as well as the CTI Server
Trace: (CLMGR) CTI Query Device Information Request, invoke: 4423, port: 003, instrument: [1004]
Trace: (CPORT) SetState, port: 003, state: PORT_WAIT_FOR_QUERY_DEVICE
Trace: (CLMGR_IP) Control failure event, port: 003, id: 1000004423, failure code: 13 [CF_INVALID_CSTA_CONNECTION_IDENTIFIER], peripheral error code: 10137 [C_??CAUSE??]
1004 is one of the Dialer ports and when the Dialer communicated with the CTI for this port, the above mentioned error occurs.
Any help would be appreciated.
Thanks
Gokul

Hi All,
We finally figured out the problem. There were a couple of issues basically.
1) When we added the dialer ports in config manager->dialer, I believe the device targets for these ports need to be added manually. This did not happen.
2) So we went ahead and added the device targets manually. Still it did not work. We were suggested by TAC to add the following line in the configuration parameters in the Device target for each of these ports
Configuration Parameters: /devtype monitorphone /dn 1004 /monitor Periph# i.e in our case one of the dialer ports was 1004 and our CCM PG id was 5000. So our config parameters looked like this
/devtype monitorphone /dn 1004 /monitor 5000.
Once we did this, the ports got registered and it worked like a charam :)
Gokul

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    Solved on my own:
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    iMac G5   Mac OS X (10.4.9)   Power PC
    iMac G5   Mac OS X (10.4.9)   Power PC

    You have been most helpful and we think the problem is solved. After I send this message explaining what has transpired I'll go back and click on the "Solved" button.
    Based upon your suggestion to try "Script, like v32" I started experimenting with the four internal modem options we have in our Modem settings. They are v.32, v.34, v.90 and v.92. I tried to connect three different times with each one. The v.32 didn't connect, the v.34 connected all three times, the v.90 connected the first two but not the third or the fourth try. On the fifth attempt the Mac froze up, the mouse/arrow wouldn't work and there was a high speed motor sound. I tried a Force Quit (Option,Command,Escape), I tried a Hard Shut Down (holding the power key) and when these didn't work I pulled the plug. Then, I booted back up and connected on the second try using the v.90. I don't know why the computer froze up and assume it is nothing to be concerned about.
    I then called our ISP and found that the two access numbers are both v.90. I suspect that until we did the version upgrade to the 10.4.9 that our computer was accommodating the v.90 eventhough it was a v.92 (!?!). Just a guess.
    I also asked the ISP tech why we couldn't send mail. He asked if we had the password set for the outgoing mail. He said if we're using the access number owned by them it didn't require a password but the other access number is not owned by them and is used by other ISPs and it does require a password. We had never set up our Mail Preferences outgoing mail settings to use a password. Before our connect problems we had always used the number owned by them and after the connect problems we started using the other number because we found that we could connect to it with fewer attempts. We put in the necessary information and now have no problem sending mail.
    We have also been looking for another ISP and the web site you gave us www.fastermac.net looks very promising. They have one access number in our area and we want to check if it is v.92 or v.90. During our research for an ISP we learned that if it is a v.92 access number (and we use our v.92 modem) we'll be able to answer phone calls and remain online. That will be a real blessing. Thanks!
    We really appreciated your brain storming with us and your perseverance. Thanks so much!
    iMac G5   Mac OS X (10.4.9)   Power PC

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