ICM MR PG and Outbound Dialer

Hi,
I am trying to install Outbound option for IPCC Enterprise 7.5.1 and I am having some problems with it. My setup is as follows
Server 1 : RouterA, LoggerA, PG1A(CCM PG), CG1A, CTIOS1, DialerA, PG2A(MR PG with two PIMs for the two dialers);
Server 2 : RouterB, LoggerB, PG1B(CCM PG), CG1B, CTIOS1, DIalerB, PG2B(MR PG with two PIMs for the two dialers);
Server 3 : AW/HDS, WebView
CCM -6.1.2
This is my first try with IPCCE and I did my best to install everything following the installation guides but I have the following problems:
- on the dialer window I am seeing:
[client.Dialer.BADialer][CM-A][CTI-U][Ports-X][MR-X]
Trace: Registering with Campain Manager
Trace: Registering with Campain Manager
Trace: Registering with Campain Manager
- the MR PG is probably Down. I am seeing the following messages in the trace window:
Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
Attempting to connect to MR application at IP address 10.40.40.12 port 38001.
Attempting to connect to MR application at IP address 10.40.40.12 port 38001.
where 10.40.40.11(12) are sideA, sideB visible IP addresses(Dialers addresses and ports);
,in "opc" proccess I am seeing:
11:12:42 Peripheral 5001 failed 2 startup request. Delaying startup for 60 seconds.
11:13:43 Trace: ProcessPIMReportingConfigInd: Unknown ConfigType -1 specified from Peripheral 5001 on Side SideA.
11:13:43 Trace: ProcessPIMReportingConfigInd: Unknown ConfigType -1 specified from Peripheral 5001 on Side SideB.
11:14:14 Trace: ProcessPIMReportingConfigInd: Unknown ConfigType -1 specified from Peripheral 5001 on Side SideB.
11:14:16 Trace: ProcessPIMReportingConfigInd: Unknown ConfigType -1 specified from Peripheral 5001 on Side SideA.
- the Dialer ports are not getting registered in CCM. I added these dialer ports in Call Manager as Standard 30 VIP phones. I added these phones to PGUser as well. CCM PG is operational
Any help would be appreciated.
Thanks,
Cristian

Hi Geoff,
This was a very good observation.
Thank you very much!
Now I have on dialer window:
[CM-A][CTI-A][Ports: C5,R5,B0][MR-X].
The Cisco 30 VIP are now registered to CCM but I have the following error messages in Dialer proccess:
19:57:30 Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[119]
19:57:30 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:30 Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[119]
19:57:31 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:31 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:32 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:32 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:33 Trace: (DD) **** Media Routing PIM is not Connected ****
19:57:33 Trace: (DD) **** Media Routing PIM is not Connected ****
In the "MR_PIM - pim1" and "MR_PIM -pim2" proccesses I have the following messages:
19:55:45 Peripheral 5001 sending OPC PIM_OK_ACK acknowledgment for command PIM_CONFIGURE_REQ (TransID=0).
19:55:45 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:55:46 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:55:57 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:55:58 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:56:09 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:56:10 Attempting to connect to MR application at IP address 10.40.40.11 port 38001.
19:56:16 ProcessPIMSetIdleReq: Peripheral 5001 going idle.
19:56:21 Peripheral 5001 sending OPC PIM_OK_ACK acknowledgment for command PIM_SET_IDLE_REQ (TransID=-1).
What do you think about this?
Thanks once again,
Cristian

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UCCX 7 outbound dialing, problem with area codes

Hello all,
I'm just testing the outbound dialing feature in a lab, and have run into the following problem:
I have following:
outbound configuration:
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Customer dialing time: start (9:00) end (21:00)
dialing prefix - 9
international prefix - 00
Local Area Code: 44
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34 -> Europe/Madrid
86 -> GMT-10 (for testing purposes, does not correspond to real China time).
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Jane,Smith,00447111113007
Jacky,Chan,0086611115002
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The problem is that, they are all treated as in the same AREA CODE, although I have clearly defined area codes for each of those countries.
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Cheers,

Hi Aaron,
Sorry for being so late to answer you. But I've done quite a few tests last weekend and have couple traces as well.
Apparently, the first time I added area codes, I did something incorrect, although I do not know what exactly, because now I've added area codes and it partially worked.
Area code: 4420 - Europe/London with Daylight saving
Area code: 3498 - Europe/Madrid with Daylight saving
Area code: 8661 - GMT/+7 NO Daylight saving
The first two Area codes (Spain and London) were correctly identified, In traces I could even see:
this one is for Spain:
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_CFG_MGR_INVOKE_NOTIFICATION-33-189,Thread priority=7,Original Thread=null,Original thread priority=5,Time=null,Exception=null 358035:
Jul 03 10:56:40.390 BST %MIVR-CFG_MGR-7-UNK:configStubImpl-replace() notified with DialingListConfig,time=2010-07-03 10:56:40.373,recordId=0,impl=class com.cisco.crs.outbound.DialingListConfig,desc=,key[137],columns[137,1,,Jacky,Chan,0086611115002,,,377,0,424,1,424,1,,1278150825843,6,0,0,0,0,0,0,0,0] 358036:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 358037:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:138 358038:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0034981114001 0034981114001 358039:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 358040:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:numToDial=0034981114001 0034981114001 358041:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:138 358042:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Europe/Madrid",offset=3600000,dstSavings=3600000,useDaylight=true,transitions=165,lastRule=java.util.SimpleTimeZone[id=Europe/Madrid,offset=3600000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] 358043:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=true 358044:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=716 globalStartTime=480 globalEndTime=1410 358045:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 358046:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: no more in-memory contacts left for campaignID 1 358047:
As we can see, localTimeMins is 716 which is: 11:56AM. That was correct time, and in between min/max globalstart times.
And this one is for London:
getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 276065:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:130 276066:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=00442081114002 276067:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 276068:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:numToDial=00442081114002 276069:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:130 276070:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Europe/London",offset=0,dstSavings=3600000,useDaylight=true,transitions=242,lastRule=java.util.SimpleTimeZone[id=Europe/London,offset=0,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] 276071:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=true 276072:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=627 globalStartTime=480 globalEndTime=1410 276073:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 276074:
As we see, localTimeMins is 627 which is: 10:27AM which is correctly between min/max globalstart times too.
But the problem started with GMT+7.
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: for campaignID=1 280255:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: campaignID=1;#of DLC=2 280256:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 280257:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:131 280258:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0086611115002 280259:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 280260:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:numToDial=0086611115002 280261:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:131 280262:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Etc/GMT+7",offset=-25200000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null] 280263:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=false 280264:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=148 globalStartTime=480 globalEndTime=1410 280265:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=false 280266:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: cannot dial at this time, will be marked RETRY
It correctly identifies Etc/GMT+7 but then it calculates the localtime wrongly... It came up with 148 which is 2:28AM... and the time I was making a call GMT+0 time was around 9:28AM so GMT+7 should've been 4:28PM...
Then I tried GMT-7 too:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: for campaignID=1 433346:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: campaignID=1;#of DLC=2 433347:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 433348:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:140 433349:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0086611115002 433350:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 433351:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:numToDial=0086611115002 433352:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:140 433353:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:OutboundContactInfo:isRequestingContacts() for CSQ 2 returns true 433354:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:OutboundContactInfo:setNrGetContactsReqSent() for CSQ 2 to 1 433355:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:OutboundContactsRequestor before sleep 433356:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:Dialer:printLicenses() working_resources for CSQ:2 is 0 433357:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0 433358:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Etc/GMT-7",offset=25200000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null] 433359:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=false 433360:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=1045 globalStartTime=480 globalEndTime=1410 433361:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 433362:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: remaining # of in-memory contacts for campaignID 1:1 433363:
and this time it did all the way around, instead of early morning, it was 1045: 5:25PM...
I do not understand what am I doing bad... but I'm starting to think it's some kind of a bug...
and the other problem is: outbound dialer does not even take contacts out of the campaign for calling if the server's local time is not between global start time and global end time. which should not be the case, as I understand campaign times should be applied to area code local time not to server local time.
Many thanks to all,
Cheers,
George

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with regards
dinesh

How to get the all process orders and outbound deliveries based on material

Hi Team ,
I need one help from you regarding the MB 56 transaction.
My doubt is : How to get the all process orders and outbound deliveries based on material, plant and batch?
Please help me regarding this.
Thanks & Regards,
Srikanth.

Hi,
You can use ST05,to trace the program and find out,
hope it will help you...
thanks and regards,
veera.

Need IDOC inbound and outbound programs

hi,
i am new to xi.
i want IDOCs , inbound and outbound / function module programs for PURCHASE ORDER
and GOODS RECEIPT.
ex: BD10 for material master (matmas01).
thanks and regards
v ijender

for purchase order.
ORDERS / ORDERS04
ORDCHG / ORDERS04
ORDRSP / ORDERS04
Programs
RBDMIDOC Creating IDoc Type from Change Pointers
RSEOUT00 Process all selected IDocs (EDI)
RBDAPP01 - Inbound Processing of IDocs Ready for Transfer
RSARFCEX - Execute Calls Not Yet Executed
RBDMOIND - Status Conversion with Successful tRFC Execution
RBDMANIN - Start error handling for non-posted IDocs
RBDSTATE - Send Audit Confirmations
FOr testing you can use WE19.
and also check the below link
http://www.erpgenie.com/sapedi/message_types_masterdata.htm
regards
kummari

SAP inbound and outbound delivey in single shipment document

Hi
We are doing outbound and inbound delivery creation in SAP. These are dropped to OTM(oracle transport management system). OTM will create orders for deliveries and groups multiple deliveries into one shipment. This is sent back to SAP for shipment creation. Problem we have is SAP can have either inbound deliveries Or outbound deliveires in a shipment. Based on inbound shipment or outbound shipment in shipment document type. OTM does not has this restriction and can bundle both outbound and inound in single shipment.
Business scenario we have is multi pick and multi drop, where there is possibility that 1) inbound del from vendor for PO 2) Outbound del to customer for SO and 3) outbound/inbound del for STO from RDC to DC in a single sipment.
Please advice ow this can be achieved in SAP.
Best Regards
Edited by: M.N. Phani Sai on Oct 28, 2010 10:34 AM

It is not possible to involve both inbound and outbound deliveries in the same shipment. SAP has its deficiencies...
http://sap.ittoolbox.com/groups/technical-functional/sap-log-wm/inbound-and-outbound-delivery-in-the-same-shipment-3512217
http://help.sap.com/saphelp_erp60/helpdata/en/f5/04898047bd11d2bf750000e8a7386f/frameset.htm
You cannot place outbound deliveries and inbound deliveries together in the same shipment document. Nor is it possible to assign Items from a delivery or an inbound delivery to different shipment documents. You must decide at the delivery stage whether order items can be shipped together in one delivery and therefore require only one shipment.
Edited by: Csaba Szommer on Oct 28, 2010 11:05 AM

ICM MR PG and Outbound Dialer

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