Outlook 2007 Search emails disappear after single-click

Greetings,
I have at least two users that have a peculiar problem. For each, when they perform a search of their emails via Outlook 2007 (against Exchange 2010) and receive the results, upon clicking on some emails, the email clicked on will disappear from the search
results instantly. There is almost no time for the user to read the email after selecting it from the search results because it disappears so fast. These are not unread emails and it doesn't happen to all emails they click on within the search results so I
am leaning away from there being a filter applied.
If they re-run the search, the emails show back up again so it doesn't appear that they are truly deleted in any way. The users are not using Cached Exchange Mode.
Again, this is only happening for emails that show up as a result of a search, not in the users' regular inbox or other folders.
Thanks!

Hi,
It doesn't sound like an expected experience in Outlook and I didn't reproduce it. Just confirm, are the users using Instant Search or Advanced Find? Please also confirm if the same problem persists on OWA.
I doubt if it's caused by any 3rd-party add-ins, we can start Outlook in Safe Mode:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem when searching in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
We can also have the users start Outlook with the switch "/cleanviews", this will reset all custom views and change back to the default view, test if this helps.
Regards,
Melon Chen
TechNet Community Support

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<hr>
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