Outlook 2010: "Decline and Propose New Time" doesn't work.

Environment: Outlook 2010 v14.0.7106.5003 (cached mode) / Exchange 2010 SP3+RU4 (v14.03.0174.001)
We are following this guideline to propose a new meeting time:
http://office.microsoft.com/en-us/outlook-help/propose-accept-or-decline-a-new-meeting-time-HP010356518.aspx
User1 sends a meeting invitation (monday 10:00-10:30) to user2. The appointment appears at user2 calendar with status "tentative". So long, so good.
User2 clicks on "Decline and Propose New Time" and selects a new time (monday 11:00-11:30).
Result: The appointment is removed from user2 calendar instead of being moved to the proposed time. User1 receives a notification (Subject: "New time proposed: ... ") with the information "appointment declined" but there is no option
to accept the new time and also no hint about the new time.
If found a lot of posts with the same issue but no solutions...
Any ideas?

Hi,
Do the users have 3rd-party add-ins installed?
Let's try running Outlook in Safe Mode:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
Test if this issue persists when testing in Outlook Safe Mode, if there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Regards,
Melon Chen
TechNet Community Support

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