Outlook 2010 not showing up under default programs .

I'm running a windows server 2008 R2 and one of the clients is complaining the mailto protocol opens google chrome . 
did the following : 
-Checked the default programs ( only chrome shows up in here ) 
-Checked the registry key  ( root , local machine and users ) they are pointing to the outlook.exe
I'm kind off at a loss here , why am i not seeing outlook in the default program , i do see chrome and the mailto protocol is ticked on here but grayed out ...  

-Checked the default programs ( only chrome shows up in here ) 
By this, do you mean when we go to Control Panel\All Control Panel Items\Default Programs\Set Associations, the Current Default column shows Chrome for the mailto URL?
If we click the Change Program button, can you change it to Outlook?
In addition, we may also try to change the default browser to Internet Explorer and then test the issue again.
Please let me know the result.
Regards,
Steve Fan
Forum Support
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