Outlook 2013 (365) fails to start

My outlook fails to start on both my laptop and my desktop machines. I have run the troubleshooting programs recommended and have applied all current updates to Windows 8.1. The troubleshooter reports that Outlook 2013 in incompatible on my Windows
8.1 system. Here's the event log.
EventData
50
5
BEX
Not available
0
OUTLOOK.EXE
15.0.4675.1003
548ba4b9
unknown
0.0.0.0
00000000
0033f640
c0000005
00000008
C:\Users\aumri_000\AppData\Local\Temp\830031.cvr C:\Users\aumri_000\AppData\Local\Temp\CVRA07B.tmp.cvr C:\Users\aumri_000\AppData\Local\Temp\WERAACC.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_c433c5686e2b550eac7e1999539d6c9b8757b_00000000_050cb953
0
88b1a219-9752-11e4-8259-844bf5a57872
0
fd74af5836d18472d6816e7dd2040e18

Hi,
Based on the information you provided, I haven't found the accurate cause of this issue.
Since the files in Temp folder are temporary files, in case they are related, you can just delete them.
To troubleshoot this issue, I suggest you perform a clean boot to determine whether background programs are interfering with Outlook:
Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then
click Search.
Type msconfig in the search box, and then tap or click msconfig.
On the Services tab of the System Configuration dialog box, tap or click to select the Hide
all Microsoft services check box, and then tap or click Disable all.
On the Startup tab of the System Configuration dialog box, tap or click Open
Task Manager.
On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
Close Task Manager.
On the Startup tab of the System Configuration dialog box, tap or click OK,
and then restart the computer.
To learn more details about how to troubleshoot in clean boot, we can refer to this kb below:
http://support.microsoft.com/kb/929135/en-us
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Install of the CRM for Outlook 2013 client fails

Hi,
I don't know if I'm in the right place to post, but here I am :
Some people in my organization have got an Office 365 license as well as a
Microsoft Dynamics CRM Online account. I want to install the client CRM For Outlook in order to allow them to manage the CRM from their Outlook client.
So I've downloaded the soft Microsoft Online Services Sign-In Assistant for IT Professionals RTW (as it's specified I should install it first), and downloaded the
CRM for Outlook 2013 client.
The steps followed
Test was made on a Dell laptop with Win 7 x64 Pro. :
Closed Outlook
Installed the first one (MS Online Services ... -IT Pro)
Tried to install the CRM with domain admin privileges. It failed
with the following warnings in the log file :
15:35:51|Warning| Failed to register notify interface. Error : 0x800704dd.
15:37:10|Warning| Failed to add the file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B7297F92-E151-4897-870D-CDDF179FC6CE}\SSCERuntime_x64-1036.exe to the created job. Error : 0x800704dd.
15:37:12|Warning| Installation package C:\Users\Administrateur\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\187CZTA8\SSCERuntime_x64-FRA[1].exe failed validation check(s).
15:37:12| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
But it works on other environment
On the other hand, I've tested it on my computer (Win 7 x64 as well) and it succeeded. For both computers, I use Outlook 2010, and every system hadn't any trace of CRM for Outlook before.
Note : I only wrote the
Warning events, not the information tagged events. I searched for this problem across the Web; unfortunatly nobody seems to have reported this specific issue.
Note 2 : If you need any complementary information, I'll be glad to provide it.
So I am asking, where can be the matter ? Thanks in advance for any help !

Hi,
Try to perform a clean boot then install the CRM 2013 for Microsoft Office Outlook.
To perform a clean boot:
Log on to the computer by using an account that has administrator rights.
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
Collapse this imageExpand this image
On the General tab, click the Selective startup
option, and then click to clear the Load startup items check box. (The
Use Original Boot.ini check box is unavailable.)
Collapse this imageExpand this image
On the Services tab, click to select the Hide all Microsoft services check box, and then click
Disable all.
Collapse this imageExpand this image
Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not
do this if you want to use the System Restore utility together with existing restore points.
Click OK, and then click Restart.
This way we can eliminate the affect by background programs, install the software to see if the error still occurs.
If the issue persists in clean boot, please collect the Setup log files from this path:
SystemDrive:\Users\<User>\AppData\Local\Microsoft\MSCRM\Logs
Send the logs to our email address for further analysis:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 taking long time start but in safe mode not

Hello!
In our company we started to use Outlook 2013 clients, several users are contacting us because Outlook 2013 needs about a 1 minute or more to show that is loading the application / "Loading window":
If the user by mistake try to open Outlook again, pops the next message:
"Sorry, we're having trouble startind Outlook. Only one version of Outlook can run at time. Check to see of anopther version of Outlook is running, or try restarting your computer."
And also appears another one with saying:
"The operation failed due to an installation problem. Restart Outlook and try again. If the problem persists, please reinstall."
After that if they try to open again Outlook, Outlook suggest to open it in "Safe Mode".
If they clic on "Yes" Outlook starts very fast but if they click on "No" takes about 1 or 2 minutes to pop the Outlook "Loading window"
As in Safe Mode loads quick, we tried to disable all the Addins in Outlook but didn't resolve the issue.
Also tried to repair and reinstall the Office package, create a new local profile with new OST file.
The issue happens to diferent email/user accounts and computers.
We are working using Exchange configurations, and our build is W7 x64 enterprise, office 2013 32bits Standard.
Thanks for your help!

Hi,
If you don't mind modifying the registry keys, you can try the following steps:
Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the
registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Start -> Run -> type in regedit.
Go to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common (or HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook )
Right-click on Common -> New -> DWORD Value. Name it UserData.
Double click on the DWORD value that you just created (i.e. UserData) and set
Value data: to 1.
Close the Registry Editor and open Outlook again.
This helped some users and please let me know the result.
Regards,
Melon Chen
TechNet Community Support

Microsoft Office can't find your license for this application - multiple copies of Office 2013 x32 failing to start, Software Protection Service timing out

We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues. We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
throw the following error:
'Microsoft Office can't find your license for this application. Microsoft Office will now exit.'
We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
It appears to be an issue with the Software Protection service not starting properly. In Event Viewer, we see the following:
'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
Event 7000'
This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates. It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
different workstations. Office repairs have also been unsuccessful.
Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing? Maybe an Office update in the last 2-3 months?
Thanks for any info.

We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues. We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
throw the following error:
'Microsoft Office can't find your license for this application. Microsoft Office will now exit.'
We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
It appears to be an issue with the Software Protection service not starting properly. In Event Viewer, we see the following:
'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
Event 7000'
This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates. It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
different workstations. Office repairs have also been unsuccessful.
Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing? Maybe an Office update in the last 2-3 months?
Thanks for any info.

Outlook 2013 (365) shared mailbox sent items

We have a new 365 installation with Outlook 2013 clients and Exchange 365. We have a number of shared mailboxes with delegated full access as required. We have applied the "DelegateSentItemsStyle " registry key in Office 15.0/Outlook/Preferences
but this is not working to place a users sent mail in that mailboxes sent items, in either OWA or the desktop clients. Any clues?

Hi,
How did you modify the registry key?
Please follow the steps below to modify the key, check the result:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft
Knowledge Base:
322756 How to back up and restore the registry in Windows
Press Win + R, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
On the Edit menu, point to New, and then click
DWORD Value.
Type DelegateSentItemsStyle, and then press Enter.
Right-click DelegateSentItemsStyle, and then click
Modify.
In the Value data box, type
1, and then click OK.
Exit Registry Editor.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 Account Addition Crash

Hello,
I'm running Windows 8 with Office 2013 and I've successfully added a few of my email accounts to my Microsoft Outlook, they all work great but recently I attempted to add my university address by using the automatic "add account" and every time
it searches for my address a pop-up box reads "Microsoft Outlook has stopped working". In my attempts to manually add the account via the control panel through the Mail (Microsoft Outlook 2013) button, once it starts searching for my address,
again, it claims the "Windows Shell Common Dll has stopped working" and forces me to close that box. In both situations which I have tried many times, after powering on and off my computer, the add account box continues to crash right when
it starts looking for my address. Any suggestions? Thank you for your help in advance.
-Justalistener

Hi,
It sounds like an Outlook profile issue. You may follow the steps in the article below to create a new Outlook profile and configure your university email account as default:
http://office.microsoft.com/en-001/outlook-help/create-a-profile-HA102749460.aspx
Best regards,
Rex Zhang
TechNet Community Support

Outlook 2013 keeps crashing with secman.dll since a few days.

Hi,
since a few days Outlook 2013 keeps crashing repeatedly within the first minute after starting.
After a few restarts of Outlook, it then works.
This appears to be the same issue as described here: http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-multiple-crashes-upon-start-up/f2d6666c-8798-40a6-adad-1b486300d3ac
The crash signature looks like this:
[ Name] Application Error
- EventID 1000
   [ Qualifiers] 0
   Level 2
   Task 100
   Keywords 0x80000000000000
- TimeCreated
   [ SystemTime] 2014-04-23T06:21:22.000000000Z
   EventRecordID 99646
   Channel Application
   Computer ELWS021.Ellis.local
   Security
- EventData
   OUTLOOK.EXE
   15.0.4569.1503
   52b0b282
   secman.dll
   4.0.0.1
   50a14ebc
   c0000005
   000019cb
   83c
   01cf5ebc31b9de14
   C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
   C:\Program Files (x86)\NetPhone Client\secman.dll
   7cd3271d-caaf-11e3-9262-005056c00008
I'm wondering if this might be related to one of the recent updates for Outlook 2013?
Thomas

Hi,
Did you installed any add-in for your Outlook? Please try to start Outlook in safe mode to check if the issue continues. To do this, press Windows key + R to open the Run command, type
outlook.exe /safe and press Enter.
If the issue would be gone in safe mode, please go to File > Options > Add-ins and disable suspicious add-in to resolve the problem.
If this issue persists in safe mode, please try to navigate to C:\Program Files (x86)\NetPhone Client and register the secman.dll to check the result. To do this, press Windows + R and type
cmd in the Run command, type
regsvr32.exe C:\Program Files (x86)\NetPhone Client\secman.dll
Restart Outlook to check the result.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 slow to start with Outlook 365 on Windows 7

Hi,
I get to work, start up my PC. It's windows 7.
The first thing I do is kick off Outlook 2013 which piggy backs off office 365.
It takes a minute for the splash screen to appear, another minute of watch dots fly across the splash page then a minute while add-ins get applied.
Why does it take so long for the first two phases to complete?
What add ins do I actually need? I've disabled those I think surplus to requirements, but in reality if Outlook 2013/0ffice 365 need them why do they need to be added in at all?
Thanks.
K
Note: this post was originally at
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-slow-to-start-with-outlook-365/45b18f1c-5c70-4d69-aea7-4562efbe147f?rtAction=1392808530575
but I have since been advised to post it here to.

Hi,
According to your description, outlook 2013 connects to Exchange online server very slowly.
If yes, we can try the following methods to narrow down the cause of the slow performance:
1. Try start your Outlook in safe mode, and check the launch speed;
2. Check if you have enabled Cache Exchange Mode, if no, enable it and try start Outlook, and check the launch speed;
3. Create a new profile with no email account, try start Outlook, and check the launch speed;
4. Create a new Profile with the other email account, try start Outlook, and check the launch speed;
Since the issue is related to Exchange online, I recommend you ask for help on our Exchange online forum:
http://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Thanks for your understanding in advance.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

No Office 365 connections via Outlook 2013

I am usually able to connect via Outlook 2013 to mny Office 365 Exchange accounts for email etc. But sinice Saturday 18th July have been unable to do this. Outlook truies to connect andcannot ending up in a "disconnected" status. I have re-installed Office from scratch, no dice.I have disabled Windows Firewall, no diceI have flushed my DNS, no dice. I can pull mail via Outlokk for POP and IMAP no problem. I can also tether my laptop to my phone and pull Office 365 mail etc with no issues. So I know the laptop is fine, the Outlook app is fine and Microsoft hosting Exchange is fine. The issue has to be the network I am connecting over. I cannot ping the 365 addrerss eitherC:\Users\JDarling>ping sky.comPinging sky.com [90.216.128.5] with 32 bytes of data&colon;
Request timed out.Ping statistics for 90.216.128.5:
Packets: Sent = 1, Received = 0, Lost = 1 (100% loss),
C:\Users\JDarling>ping outlook.comPinging outlook.com [132.245.113.194] with 32 bytes of data&colon;
Reply from 132.245.113.194: bytes=32 time=132ms TTL=241
Reply from 132.245.113.194: bytes=32 time=136ms TTL=241
Reply from 132.245.113.194: bytes=32 time=135ms TTL=241
Reply from 132.245.113.194: bytes=32 time=131ms TTL=241Ping statistics for 132.245.113.194:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 131ms, Maximum = 136ms, Average = 133ms Failed pinging: C:\Users\JDarling>ping outlook.office365.comPinging outlook-emeawest.office365.com [2a01:111:f400:9850::2] with 32 bytes of
data&colon;
Request timed out.
Request timed out.Ping statistics for 2a01:111:f400:9850::2:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Control-C
^C
C:\Users\JDarling>tracert outlook.office365.comTracing route to outlook-emeawest.office365.com [2a01:111:f400:9850::2]
over a maximum of 30 hops:1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
I can use the OWA to get mail, but as I have several mail accounts configured in Outlook and you can only sign in to one 365 account at a time, this is not a workaround I can use. Any ideas what the problem is?

I'm getting this too; I have an Office 365 account that is provided by my employer. Around Thursday last week I started to have issues connecting to the mailbox using the Outlook 2016 for Windows Desktop at home. It would show as disconnected and attempting to reconnect would get errors regarding authenitcation. Being an IT professional I did some investigation and also having talked to Microsoft themselves we've narrowed it down to some form of Sky IPv6 configuration, as the Microsoft Exchange expert I spoke too reckons that it's some for of IPv6 Proxy setup at Sky's end, reasons; Around the same time I was having issues with connecting to my O365 mailbox I noticed my Sky Hub has received a firmware update adding several IPv6 related features (Ping, LAN setup, Firewall).I also have Outlook for Android and can connect to my O365 account at home no problem; my Smartphone (Galaxy S4 running Android Lollipop) does not support IPv6.There is nothing wrong with my O365 account and mailbox, Microsoft checked whilst I was looking over their shoulder and I can connect to it via the Web Portal at home.Outlook 2016 can connect to my O365 mailbox via other networks; my employer's wifi network and also whilst at a friend's, their BT Internet wifi network; this indicates that the IPv6 configuration on my laptop is good.I've found a work around; you need to disable IPv6 on your PC's network card until Sky sort out what they are doing regarding IPv6! Navigate to the Control Panel.Go to the Network and Sharing Centre.On the left click "Change Adapter Settings".This will bring up the "Network Settings" form.Right click the connection that is being used (you will probably see two connections if your PC has both an ethernet and wifi card. The one that is NOT being used will have a RED "X" against it).Choose Properties.Within the "This connection uses the following items" list of items, scroll down until you find "Internet Protocol Version 6 (TCP/IP)" and uncheck it (remove the tick from the box) and click "OK".Restart Outlook; the mailbox should now connect. The question I have what is Sky doing regarding IPv6 introduction/configuration as so far I haven't seen much about it!

Outlook 2013 / Outlook 365 crashes after SP1 when opening email

Hi,
I already posted this question in the Outlook forum but was referred to this one because I am connecting to Exchange servers:
I have a frustrating issue with Outlook 2013 (Work)/ Outlook 365 (Home) after the installation of Office Service Pack 1. Outlook starts fine and shows the Outlook Today screen. As soon as I go to my inbox and Outlook wants to show the preview of the first
email it crashes. The switch /NoPreview lets me go to my inbox but then Outlook crashes when I try to open an email (any email).
Outlook runs fine in Safe Mode so I tried to uninstall / disable Add Ins (set LoadBehavior to 0 in the registry). No success.
At work I could fix the issue by uninstalling SP1. But at home Office fails to roll back to a version before SP1 (integratedoffice.exe REPAIRUI RERUNMODE version xxxxxxxxxx). It says I must be online (which I am, of course). Reinstalling didn't help either.
Windows 7 Enterprise, 64 Bit (Work), Windows 7 Business, 64 Bit (Home). Office 32 Bit.
Company hosted Exchange Server 2010 (Work), 3rd party hosted Exchange account 2013 (Home), Outlook.com account (Home).
Creating a new profile with only the Outlook.com account did not fix the issue.
Outlook Product Stability Diagnostic and OfficeCAT could not find anything. So I don't know what to do anymore. Please help.
Thanks and kind regards,
iBlueDragon
PS: At home I fixed the issue by reinstalling my notebook with Windows 8.1. Now Outlook is running fine again. But still no solution for work.

Is Hardware Graphics Acceleration enabled? We're seeing problems with Windows 7 when Aero is enabled - Outlook works fine with basic themes.
http://www.slipstick.com/outlook/2013/outlook-2013-hangs-due-hardware-acceleration/
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Can't move "completed" items into folders using Outlook 2013 on a Microsoft Office 365 Home Premium Account using a work Exchange 2010 address

I've been in touch with several Microsoft support teams about this issue, and the latest move was to shove me off onto Pro support, but since I'm using a personal Office account, I'm hoping that through the community I can find a way to resolve this issue without
escalating through our IT department. I do not think this is an Exchange issues because I have previously used this product and method without resulting in this error on a Windows 7 32-bit AMD computer and a Windows 8 and 8.1 Professional 64-bit Intel computer.
Here's my current specs:
Windows 7 Professional 64-bit, service pack 1
AMD A6-5400 3.6 GHz
8GB RAM
Microsoft Office 365 Home Premium
Office updates automatically, version 15.0.4551.1512
About Outlook shows "Microsoft Outlook 2013 (15.0.4551.1511) MSA (15.0.4551.1508) 32-bit/Part of Microsoft Office 365 Home Premium"
Here's how to reproduce the issue:
1) Open View Settings
2) Select "Other Settings..."
3) Disable "Use compact layout in widths smaller than XX characters" and enable "Always use single-line layout"
4) Select "Columns..."
5) Under "All Mail fields" add "In folder"
6) Select any email
7) Context-menu -> Find Related -> Emails in this Conversation
8) Select "more"
9) Sort by folder
10) Select all messages from Inbox.
11) Use Outlook's preset "Done" function and select a destination folder
12) Watch Outlook fail to run "Done" and reset your UI without producing an error.
The first attempt to resolve this issue was to set up a new Outlook profile. This seemed to exacerbate the problem and resulted in Outlook providing an "Unknown error" before resetting the UI.
The second attempt to resolve this issue was to run "outlook.exe /resetnavpane". However, the nav pane does not appear immediately relevant to this issue.
The following similar steps also result in a crash, this time with an error:
11) Flag all select message as Complete.
12) Move all messages from Inbox to a destination folder.
This change in procedure results in the error "Cannot move the items. Some items cannot be moved. They were either already moved or deleted, or access was denied."
Help me, Microsoft Community. You're my only hope.

Import the calendar and contacts in Outlook.com. For contacts, export from Outlook as csv and import into Outlook by choosing the Other option (https://people.live.com/import/other?biciid=ImportCatalog)
You'll need to save the calendar as an ics file to import it. Select the calendar folder, the File, Save as an save as an ics.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Outlook 2013 will not start up

Outlook 2013 Will not start. Get the following message:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened."
We have Microsoft Office 365 Home Premium edition. We are using an exchange server for email. We have confirmed that the email has been set up correctly and we do know that Microsoft was able to fix it once. After they left the remote
session, we shut down Outlook and restarted it. We received the same error message as written above.
Microsoft did tell us it was an Outlook software issue.

Hi,
Please check if Outlook can start with the switch "/resetnavpane":
Press Win + R and type “outlook.exe /resetnavpane” in the blank box, then press Enter.
If this issue persists, we need to create a new profile to setup the account, then test if this issue still exists:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 with Office 365 and Google Apps Sync.

This is the scenario, hopefully somebody can give me some insight on how to resolve this.
Outlook 2013 with gapps. Both updated.
Outlook profile with an office 365 email account (which is as an exchange account) and google apps with our main account.
We installed an office 365 account since its the only way that several users can share and edit the same contacts on Outlook. They use almost all contact fields.
Gapps its the main email address and calendar. Shared calendars are deeply used too.
The problem is that when I edit a contact (the exchange account) I get an error -when- I edit the email field.
"The operation failed. The messaging interfaces returned an unknown error."
If I make a new Outlook profile with the exchange account and the gapps account via imap setup I get not errors BUT I loose calendars sync.
So I went back to the main profile and thought. <maybe both contacts engines are screwing Outlook.> So, since I don't care about gapps contacts anymore I disabled via:
Disable sync for individual products
https://support.google.com/a/answer/1041455?hl=en
And also disabled the dynamic Global Address (just in case).
But the same happens.
I tried with another box, with office 2010, updated it and made a new profile with the office 365 and gapps and the same history.
Finally I though about setting the office 365 account as imap but contacts are not downloaded.
So I'm between a rock and a hard place here.
I need to use office 365 account in the same profile as gapps account.

Hi,
What’s the file size of your Outlook data file? If your data file is over size, it may cause data file corruption.
Outlook data file corruption may cause this problem. Please try to run a repair of your Outlook data files to check the result:
http://support.microsoft.com/kb/272227/en-us
Note: You may need to run Scanpst.exe for several times until there is no error.
In addition, here is a thread discussed a similar issue, please take a look at it and check if it helps:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/office-2010-the-operation-failed-the-messaging/bdd2d604-e652-4fe5-96a3-038191f55d3c?page=1
Best Regards,
Steve Fan
TechNet Community Support

Office 365 Outlook 2013 client not displaying embedded HTML graphics in message body

I am using Office 365 Outlook 2013 client for Gmail and my Service Provider e-mail through POP/ SMTP configuration.
The e-mail message is not displaying the embedded HTML graphics.
How I can I get it to display the embedded graphics?
I have no problem when I was using Outlook 2007 client, when got this problem after I started using Outlook 2013.
Please helps.

Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.
Tony Chen
TechNet Community Support

OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.

hi ALL
OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.
Exchange environment contains 2 Exchange Mailboxesserver ,( one Failed , virtual Machine)
2 cas Servers
first databases could not be mounted but after we run the below command , users can use OWA but outlook could not connect
Start-DatabaseAvailabilityGroup -Identity DAG -MailboxServer MBX1
please support
thanks

Hi,
According to your description, I understand that Outlook client cannot connect to Exchange server 2013 while one member of DAG failed.
If I have misunderstand your concern, please do not hesitate to let me know.
I want to double confirm whether all account store in MBX1 experience this issue, users in MBX2 works fine.
Please run following command to double check the database status:
Get-MailboxDatabase –Status | select Name,Mounted,MountedOnServer
If it works in OWA, the issue may be related to Outlook side. Please run “Test E-mail AutoConfiguration” and “Outlook Connection Status” to get more details, expecial the setting of proxy server, it’s more helpful
for further troubleshooting.
Additional, please try to recreate a profile for testing. Besides, please move active DB back to MBX1.
Best Regards,
Allen Wang

Outlook 2013 (365) fails to start

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