Install of the CRM for Outlook 2013 client fails

Question

Hi,
I don't know if I'm in the right place to post, but here I am :
Some people in my organization have got an Office 365 license as well as a
Microsoft Dynamics CRM Online account. I want to install the client CRM For Outlook in order to allow them to manage the CRM from their Outlook client.
So I've downloaded the soft Microsoft Online Services Sign-In Assistant for IT Professionals RTW (as it's specified I should install it first), and downloaded the
CRM for Outlook 2013 client.
The steps followed
Test was made on a Dell laptop with Win 7 x64 Pro. :
Closed Outlook
Installed the first one (MS Online Services ... -IT Pro)
Tried to install the CRM with domain admin privileges. It failed
with the following warnings in the log file :
15:35:51|Warning| Failed to register notify interface. Error : 0x800704dd.
15:37:10|Warning| Failed to add the file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B7297F92-E151-4897-870D-CDDF179FC6CE}\SSCERuntime_x64-1036.exe to the created job. Error : 0x800704dd.
15:37:12|Warning| Installation package C:\Users\Administrateur\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\187CZTA8\SSCERuntime_x64-FRA[1].exe failed validation check(s).
15:37:12|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.
But it works on other environment
On the other hand, I've tested it on my computer (Win 7 x64 as well) and it succeeded. For both computers, I use Outlook 2010, and every system hadn't any trace of CRM for Outlook before.
Note : I only wrote the
Warning events, not the information tagged events. I searched for this problem across the Web; unfortunatly nobody seems to have reported this specific issue.
Note 2 : If you need any complementary information, I'll be glad to provide it.
So I am asking, where can be the matter ? Thanks in advance for any help !

Answer 1

Hi,
Try to perform a clean boot then install the CRM 2013 for Microsoft Office Outlook.
To perform a clean boot:
Log on to the computer by using an account that has administrator rights.
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
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On the General tab, click the Selective startup
option, and then click to clear the Load startup items check box.  (The
Use Original Boot.ini check box is unavailable.)
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On the Services tab, click to select the Hide all Microsoft services check box, and then click
Disable all.
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Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not
do this if you want to use the System Restore utility together with existing restore points.
Click OK, and then click Restart.
This way we can eliminate the affect by background programs, install the software to see if the error still occurs.
If the issue persists in clean boot, please collect the Setup log files from this path:
SystemDrive:\Users\<User>\AppData\Local\Microsoft\MSCRM\Logs
Send the logs to our email address for further analysis:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.