Outlook 2013 Issues with Connecting to Gmail Exchange

Outlook 2013 will not connect with Gmail account on cas_array.yourhostedexchange.com server. 
Error message below appears each time I try to set up the account:
The action cannot be completed. The connection to microsoft exchange is unavailable. Outlook must be online or connected to complete this action.
Occasionally it will set it up, then it reverts to 'Trying to Connect' .... maybe lasts a day working fine at the most. 
Have attempted to use Outlook 2010 as never had issue when using this platform previously - also failed. Bigpond email as pop account is working fine. 
Suggestions? 

Hi,
According to your description, there is connectivity issue about your Gmail account. If I misunderstanding your meaning, please feel free to let me know.
If yes, I recommend you contact with Gmail support for more professional help.
If it’s Exchange account, I recommend you firstly check the connectivity by using Test Email AutoConfiguration:
http://social.technet.microsoft.com/Forums/en-US/54bc6b17-9b60-46a4-9dad-584836d15a02/troubleshooting-and-introduction-for-exchange-20072010-autodiscover-details-about-test-email?forum=exchangesvrgeneral
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

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