Weird/Complex Exchange/Outlook 2013 Issue

I posted this in the Outlook forum but I was given the recommendation to post it here so I thought I would see if anyone could help.
So we have a client that is creating Outlook calendar events in Outlook 2013 who is running on Exchange 2007 running on a SBS2011 server. In the body of that message they are putting tons of text in it [primarily it is how they are communicating about
the events]. Some users see all the text and some don’t either on their iPhone or in Outlook 2013. They are all using the same version of Outlook. We were told that the mailbox could be corrupted [I don't think so because nothing else is affected]. Another
person stated that Microsoft only allows a certain number of characters in the body of the calendar appointment and this issue is not resolvable. Does anyone here have any ideas as to what could be the problem and if it is truly unresolvable?
Any help is greatly appreciated!

Hi Cale,
Does the problematic user see all the text via OWA?
I also recommend you try the following methods to troubleshoot the issue:
1. Change the problematic user's PC and use a normal user's PC to check if there is the same issue.
2. Try moving the problematic mailbox to another database and check if any helps
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Niko Cheng
TechNet Community Support

Similar Messages

Outlook 2013 Issues with Connecting to Gmail Exchange

Outlook 2013 will not connect with Gmail account on cas_array.yourhostedexchange.com server.
Error message below appears each time I try to set up the account:
The action cannot be completed. The connection to microsoft exchange is unavailable. Outlook must be online or connected to complete this action.
Occasionally it will set it up, then it reverts to 'Trying to Connect' .... maybe lasts a day working fine at the most.
Have attempted to use Outlook 2010 as never had issue when using this platform previously - also failed. Bigpond email as pop account is working fine.
Suggestions?

Hi,
According to your description, there is connectivity issue about your Gmail account. If I misunderstanding your meaning, please feel free to let me know.
If yes, I recommend you contact with Gmail support for more professional help.
If it’s Exchange account, I recommend you firstly check the connectivity by using Test Email AutoConfiguration:
http://social.technet.microsoft.com/Forums/en-US/54bc6b17-9b60-46a4-9dad-584836d15a02/troubleshooting-and-introduction-for-exchange-20072010-autodiscover-details-about-test-email?forum=exchangesvrgeneral
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

Outlook 2013 Issues (Emails go missing when stucked in Outbox after restarted Outlook)

Hi,
I have being using Outlook 2013 for email but i have face for two main issues as below which is quite annoy me sometime.
1. Email stucked at Outbox (even is just a normal email without attahcment). Those emails which were stucked at Outbox will goes missing if i just close the Outlook and re-open the Outlook again.
2. Outlook will hangs/ freeze (showing Not Responding) when half way I just viewing my email in Inbox or I click on Calendar.
I have tried to some of the suggestion across other forums such as:
- Disable the add-in (example: Social Outlook Connector/ Lync Meeting (which i dont have it to use) and etc.)
- Checked on the Program Features and clear all the office plugin
- Change the Aero Setting in Windows
- Disable Anti Virus (Just guessing)
- Reinstalled the Office 2013 (Outlook 2013)
- recreated the Outlook profile
However after tried, the first two issue still happened and the critical part is the email will goes missing after i reopen the Outlook.
More Info:
- When the email stuck at Outbox, the Outlook is show "Connected to Exchange"
- My company is using Exchange Server 2007 R2 (not sure got any related or not)
Anyone can get help on this?!!! Thanks a lot!!!
The reason I re-posted this issue as the previous as remarked as answered but somehow after that no more ppl reply.. i need more ppl's suggestion here!!
Thank you

Hi,
Generally for emails stuck in Outbox issue, we need to try basic steps as below:
1. Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
2. Temporarily uninstall or disable firewall and antivirus software.
3. Test in Outlook safe mode.
4. Create a new profile and re-setup your account.
As you have tried to disable Anti-virus, we also remind you to disable the firewall to test.
Please run MFCMAPI to check if there are emails or corrupted items that are stuck in Outbox, if yes, please delete them.
http://mfcmapi.codeplex.com/releases/view/101020
Here are some articles which use MFCMapi from where you can get some step by step guidance:
http://exchangeshare.wordpress.com/?s=mfcmapi
We can also perform a clean boot to determine if background programs are interfering with Outlook:
http://support.microsoft.com/kb/929135#appliesto
Regards.
Melon Chen
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Exchange Outlook 2013 freezes when deleting shared calendar for employees who have been removed

Hi,
I am removing users' shared calendars from my outlook 2013 in exchange environment. The problem is, that the shared calendars belong to users who have left the company and have been removed from the domain, this is causing outlook to freeze because i think
it's trying to find the entry then delete it, rather than delete it.
There is no problem deleting a shared calendar for an user who still is in the domain. This seems to be strictly affecting users who have left the domain.

Hi,
Generally, if the shared calendar owner is removed from the Exchange environment, the shared calendar which was added before should be removed from Outlook client normally.
Please use Outlook with Exchange cached mode, and make sure the shared calendar was not added in Advanced tab in Account Settings. Please start Outlook in safe mode and remove the shared calendar to have a try.
If the issue doesn’t happen in safe mode, please disable the third-party add-ins one by one to find out the cause.
Regards,
Winnie Liang
TechNet Community Support

Duplicate Roomlist's in Exchange / Outlook 2013

Hey guys, any idea why I have two of the same Roomlist's now populating in Outlook 2013?
I added the list, and all looked fine, but for some reason (maybe recent contacts or something) I'm seeing two... any way to fix/prevent this?
FYI we're running Exchange 2013 CU4 I believe..

Hi,
From your description, I recommend you check if this issue occurs for others. If the issue only occurs for you, I recommend you create a new profile and check the result.
If the issue persists, you need to go into the registry, locate to: HKEY_CURRENT_USER/Software/Microsoft/Office/15.0/Outlook/preferences. There is a string called RoomFinderRecentRoomList, delete this entry and then restart Outlook and check the result.
Note: Please do a backup before deleting it.
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

Outlook 2013 issues

outlook 2013 inbox messages showing unread but not visible

Are you using cached mode? if yes, can you try disabling cached mode (File > Account settings > Account Setttings > Change > Use Cached Exchange Mode (untick)
Restart Outlook after making the change to see if you now see the unread mails.

MS office outlook 2013 issue

we are using the outlook 2013.we are facing some option in hide mode like FROM,SUBJECT ETC.it is hide when i click on search tab.how to unhide please explain.

we are using the outlook 2013.we are facing some option in hide mode like FROM,SUBJECT ETC.it is hide when i click on search tab.how to unhide please explain.
I'm not very clear with your question, would you please provide more information about how to reproduce this issue? It would be better if you can provide a screenshot on this issue. You can upload the screenshot to
OneDrive if you cannot paste it here.
Assuming you are talking about the From, subject fields missing from the search results when using instant search, we can try to start Outlook with cleanviews switch to check if it helps. To do this, press Windows key + R to open the Run command, type
outlook.exe /cleanviews and press Enter.
If I've misunderstood something, please feel free to let me know.
Regards,
Steve Fan
TechNet Community Support

Office 365 hosted Exchange Outlook 2013 "The resource you are trying to use is located on an unsupported version of Microsoft Exchange"

I have Outlook 2013 downloaded from my Office 365 account and am getting the error "The resource you are trying to use is located on an unsupported version of Microsoft Exchange". I have added all the steps I have followed so far below.
We changed over to the Office 365 hosted Exchange from 2003 Small Business Server yesterday. I have backed up my Outlook 2010 then uninstalled all Office applications and rebooted.  Then downloaded the Office 2013 suite from my account
and installed it.  Ran the desktop setup to "Set up your desktop applications to work with Office 365."  Went to the control panel and launched the mail tool, made the
profile and named it Outlook and it auto filled with the correct info.  Clicked Next and it all checked as good, but when I launch Outlook I get the error "The resource you are trying to use is located on an unsupported version of Microsoft
Exchange". I have rebooted the laptop and recreated the account three times with the same results.
Any suggestions?

OK. So we solved the problem. At least in my case.
We deleted the profile again then jumped on a neighbors wifi and then ran the desktop setup from Office 365 again. Then we launched the mail setup tool, created a new profile and entered the information for the account. After this took we launched
Outlook and everything is working fine.
One thing to point out is that prior to the time that it worked, when I would create the profile and open it to set it up, it would auto fill the two available fields Name and Email Address. On the last run it didn't auto fill and I had four fields
to fill out. Name, Email Address and Password (x2).
Hope this helps someone.

Outlook 2013 issue

Hi
I have exchange 2012 in my environment and I am using office 2013.
when I open outlook and try to navigate new mail and search any name.,,
there user status don't show online even if Lync 2013 that user showing online..
How can i solve this issue.
Also I have installed SP1 of office 2013...
See below picture..

I would ask in a Lync or Office forum as this is not an Exchange issue.
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

Mail for Exchange - Outlook Calendar issue

Hi,
Got Mail for Exchange installed and find that my all-day-events/memos in my PC Outlook are copied to my Nokia E65 as 00:00-23:59 meetings.
Most frustrating.
Advice, anyone?
Regards // OM

Aww… I started a thread in another part of this forum about this issue. Did not see this thread. Sorry…
I have the same problem, and I find it annoying. What I’m trying right now is actually to evaluate RoadSync, which don’t have this problem. With RoadSync, an all day event in Outlook will show up as a memo on the phone.
RoadSync also integrates nicely with the built in mail software on the phone (i.e. it is not “stand alone”, as for example ProfiMail is).But so far, I don’t think is so much value added with RoadSync that I can justify $50 for it.
Message Edited by spritz on 27-Mar-2009 09:05 AM

Delay or schedule sending email messages Hosted Exchange Outlook 2013

Hello,
Hopefully I am posting this question in the right place.
We have a user that is trying to delay a message to a different user. The problem is that if the original user who is trying to delay the message closes outlook the delayed message will not go out to the intended recipient. I did notice the KB for
office:
https://support.office.com/en-us/article/Delay-or-schedule-sending-email-messages-ea346137-e1e2-4ec4-a77b-1522b75b15d1?ui=en-US&rs=en-US&ad=US
And it does state that "If you are using a POP3 or IMAP account, Outlook must remain open until the message is sent"
My question is,
We actually have a hosted exchange account with outlook. is that the same as pop3/imap accounts therefore the outlook client needs to stay open?
Will the delay option work in OWA?
What about rules set in outlook to forward to other individuals, does outlook the application have to stay open?
Thanks all for any help/feedback

Hi,
For your first question, delayed delivery options are client side in cached mode and server side in online mode. So, when using
Cached Exchange Mode, Outlook must be connected and open at the assigned delivery time for the delayed delivery message to be sent. If you are using
Online Mode, then you don't need to leave Outlook running.
As far as I know, we don't have the same delayed delivery option in OWA. And also, only rules can be created for
incoming emails with Outlook Web App, therefore a rule to set a delay on outgoing email is not possible.
For the rule to forward an incoming email automically, you'll have to use the "defer" rule, but as far as I know, it's a client-only rule, will only process when Outlook is running.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Exchange/Outlook 2013 No free/busy information could be retrieved

We are getting a problem for certain users where their Free/Busy info is not visible in the Scheduling Assistant.
HOWEVER - the same user's calendar can be viewed as a Shared Calendar without a problem.
I believe this has been working previously and has now stopped.
It is affecting Mac & PC user the same and is also apparent in OWA.
Please help as typically this is affecting our VIPs.
Thanks

Hi,
According to your description, I noticed that the free/busy information also couldn’t be retrieved in OWA. Please confirm your Exchange version and double check whether all users can’t use scheduling assistant to view free/busy information.
In Outlook client, please run Test E-mail AutoConfiguration tool to test the Autodiscover service and Availability service URL:
please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover
service.
In Results tab, please get the Availability service URL. Then access it in Internet Explorer in your local machine, and check whether a proper XML file can be returned.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 / Exchange 2013 : Shared mailboxes - Mail stuck in outbox (non-cached), Mail sends but doesn't get received (cached).

Hello,
We are currently experiencing some weird behaviour in Outlook 2013 since we added Shared Mailboxes.
When we run Outlook 2013 with cached mode
enabled:
- I create a new e-mail and send it.
- The e-mail goes to the outbox, and get's 'send'.
- None of the recipients receives the e-mail.
When we run Outlook 2013 with cached mode
disabled:
- I create a new e-mail and send it.
- The e-mail goes to the outbox, but remains there.
Now to make things even more bizarre:
When I switch from 'cached'-mode to 'non cached'-mode, I see all the e-mail that were 'send' in cached-mode stuck in the outbox.
Note: The DNS server configuration in Exchange is correct.

Hi,
How about sending on OWA? Does the issue exist?
To troubleshoot the issue, let's run Outlook in Safe Mode to determine if 3rd-party add-ins are related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem sending emails in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Please also disable the firewall and anti-virus program to send the emails again, in many scenarios the protection may cause the issue.
Please also keep Exchange and Outlook patched to the latest.
Regards,
Melon Chen
TechNet Community Support

Lync 2013 Outlook Integration Issues

I have a client that is having Exchange Outlook Integration issues when trying to set up Lync 2013.
The email address is [email protected] The sip address is
[email protected] But the Lync server is lync.domain.local. Client is on Exchange 2010.
The address book is not downloading and the outlook integration issue error icon appears on the bottom right.
If the client is set manually to [email protected] the address book downloads.
But can Lync work in the long run set up like this?

Hi,
Did you solve the issue with the help of Andrew provided?
Which sip domain name did you use for default SIP domain ([email protected] or
[email protected])?
Did the issue happen internal or external?
For the issue of cannot download address book, please check the External Base URL on Lync topology with the help of the link below:
http://ucken.blogspot.in/2011/07/configuring-lync-for-external-access.html
For the issue of Lync and Exchange integration you can refer to the link below:
http://blog.schertz.name/2010/11/lync-and-exchange-im-integration/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

"Sent Items" folder can not be synced up in time for Outlook 2013 cache mode

Hi,
I found a strange problem in Outlook 2013 cache mode. Hope anyone can help me find out if it is the new design of outlook 2013 or outlook 2013 issue.
I am using Exchange 2013 and Outlook 2013 client. I created two outlook profiles in two machines separately with a same exchange user, the difference for the two profiles is one is in cache mode, and the other is in uncache mode.
I launched outlook using the profiles in the two machines, go to "Sent Items" folder, I assume there are some messages in this folder in your mailbox, do below steps:
1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately.
2. modify another messages in the "Sent Items" folder from the profile in uncache mode, in this case, the changes will never be synced up to the profile in cache mode.
In the second action above, even if I clicked "Send/Receive" button, and waited for whole night, the changes was not synched up to the cached mode side. The way I can get the latest changes to the "Sent Items" folder is "clear
offline items" and click "Update folder" or I need to remove and create the profile again.
All in all, the changes to the items in "Sent Items" folder of Outlook 2013 which was did from cache mode will be synched up to exchange server side immediately, but the changes which was did from exchange server side will
never be synched up to the cache mode side unless the end-user clear the offline items and update folder or create a new profile again.
Any help would be appreciated, thanks in advance!
Best Regards, Emily

The first behavior is by design even in the previous version of Office.
"1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately."
Uploading local changes ---- By default, when you make a change locally, that change is synced to the server after 15 seconds. When you make another change within those 15 seconds, then the timer is reset again. As now you
could in theory hold off synchronization indefinitely, there is the maximum timer. This timer is started after the first change that you made and when it reaches 60 seconds, then a synchronization will occur to upload all the changes that you have made thus
far, no matter how many seconds are left on the upload timer.
However, in second section, this should be a downloading server changes
behavior ---- When a server side mailbox change occurs, Outlook is notified by the Exchange server of this change. By default, Outlook will then wait 30 seconds before synchronizing these changes. If there are any other changes occurring
at the server level within these 30 seconds, then these changes are downloaded at the same time as well.
At this time, please directly modify the message in sender items folders through Web-based access and then wait over 30 seconds to check if the items changes from cache mode profile. Please also test if we can reproduce that in other folder.
Let me know the result. Thanks.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Weird/Complex Exchange/Outlook 2013 Issue

Similar Messages

Maybe you are looking for