Outlook 2013 Mail Setup Add Account crashes or will not connect to Exchange in Windows 8.1

I've posted this in the answers.Microsoft.com forum, as well as the Office365 forum, and they sent me here, saying the Outlook engineers would be the best to help with this. I actually already posted this question a week ago, but nobody here replied.
Getting a bit frustrated at the lack of support, except for Richard over at the Office365 Forum.
I'm setting up a new laptop with Windows 8.1. Just installed Office Professional Plus 2013. I have an Office365 E1 subscription, but this Office 2013 is not associated with the subscription.
When I go to setup any email account using the automatic mode (primary will be Exchange Online with my 365 account, but I've tested POP email accounts with the same result), the Mail Setup crashes once the email address and password is entered and Next is
pressed. This error message is displayed:
"Windows host process (Rundll32) has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The step displayed as in process when the crash occurs is the "Searching for [email address] settings". The first step "Establishing network connection" is checked complete.
I've run an Office Repair, and there's no change. I've run a clean boot, and no change. I uninstalled/reinstalled both from the Click to Run version, as well as reinstalling from a disk install, with the same error still appearing.
If I use the manual setup mode and input the server outlook.office365.com, both the Check Name function and the Next button result in the error message:
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
I've disabled the firewall and still get this Outlook error. I am able to start Outlook and it will run now, and I can connect POP and IMAP email using the manual setup, but still cannot connect to ExchangeOnline via the manual setup. I still
get the error "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
I deleted the Outlook data file and deleted the profile, and created a new profile, and I'm still getting the Add account setup crash Rundll32 error in the auto-setup mode.
Important to note: I tested my friend's Office365 E3 ExchangeOnline account and was able to get a successful setup test, so it doesn't appear that the problem is entirely just the Outlook2013 client, since it worked once with a 365 Exchange account.
I've been trying to get this working for 2 weeks now, and I am unable to completely switch off my old laptop using Outlook 2010 until I can get Outlook2013 setup on my new one, which is a huge hassle.
Can you offer any ideas or solutions? Please help ASAP.
Thanks,
Jason

IMPORTANT: I found the solution. Another user figured it out and posted the answer on another thread.
Please spread this around to all other Outlook support techs so they know to point people in the direction of the quick (though very obscure) fix to this problem.
See this thread for how to disable graphics acceleration in Office, which iswhat causes the rundll23 error.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/rundll32-outlook-mail-windows-host-process-error/bf90e1fd-3985-4b15-bc50-f9b3e937a859?tm=1424345216297
Thanks,
Jason

Similar Messages

Outlook 2013 Mail Setup Add Account crashes with Rundll32 error and will not connect to Exchange in Windows 8.1

I got a new Acer laptop with Windows 8.1 over 3 weeks ago, and installed Office Professional Plus 2013. I have an Office365 E1 subscription, but this Office 2013 is not associated with the subscription.
When I go to setup any email account using the automatic mode (primary will be Exchange Online with my 365 account, but I've tested POP email accounts with the same result), the Mail Setup crashes once the email address and password is entered and Next is
pressed. This error message is displayed:
"Windows host process (Rundll32) has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The step displayed as in process when the crash occurs is the "Searching for [email address] settings". The first step "Establishing network connection" is checked complete.
I've run an Office Repair, and there's no change. I've run a clean boot, and even uninstalled/reinstalled with the same error still appearing.
If I use the manual setup mode and input the server outlook.office365.com, both the Check Name function and the Next button result in the error message:
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The folks in the Office365 support community have told me that Office365 ExchangeOnline
servers have to be configured with the auto-setup and cannot be setup manually.
I've done both a system refresh and a system reset, and I'm still getting the Rundll32 error. I tried to run a reset from a disk, but the laptop does not want to run it from the external DVD drive (giving error messages), so that doesn't appear
to be an option.
I've searched extensively, and there doesn't seem to be any existing threads where anything like this problem is discussed.
Can you offer any ideas or solutions?
After THREE WEEKS of troubleshooting this, and some significant delays in getting help from support, I'm really close to returning this laptop.
I need an answer on this ASAP to see if you've got an insights before I return the laptop for a new one.
Thanks,
Jason

IMPORTANT: I found the solution. Another user figured it out and posted the answer on another thread.
Please spread this around to all other Outlook support techs so they know to point people in the direction of the quick (though very obscure) fix to this problem.
See this thread for how to disable graphics acceleration in Office, which iswhat causes the rundll23 error.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/rundll32-outlook-mail-windows-host-process-error/bf90e1fd-3985-4b15-bc50-f9b3e937a859?tm=1424345216297
Thanks,
Jason

Outlook 2010 Will Not Connect to Exchange 2007 on SBS 2008 Server

Good Morning,
I have a user who cannot connect to the exchange server on SBS 2008 with outlook 2010. When they start outlook, it shows disconnected and will not connect for a minimum of 20 minutes to an hour. Any suggestions on how to fix this would be appreciated.
I have rebuilt their profile, but that does not fix the issue.
Thank you,
Lee F.
Lee Feldman SMB Consultant

Hi,
Thanks for posting in the forum.
Regarding the current issue, since you have recreated the user profile without any issue, I suspect that it’s mainly caused by the network issue. At this time, please first check the TCP/IP
configurations as Larry mentioned. Then, please also refer to the article below for details about how to troubleshoot Outlook connectivity issue.
Troubleshooting Microsoft Exchange: Outlook Connectivity Issues
http://blogs.technet.com/b/mspfe/archive/2011/04/12/troubleshooting_2d00_microsoft_2d00_exchange_2d00_outlook_2d00_connectivity_2d00_issues.aspx
Hope this helps.
Best Regards,
Andy Qi
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.
Andy Qi
TechNet Community Support

Outlook Hangs - Loading Profile / Add Account Stage - Office 365 on Windows 8.1

I have been using outlook via the Office 365 offering for a year. Then 2 days back suddenly my outlook stopped downloading mails from my mail server. It did however send mails.
I went online to check the various causes and after following lots of advice I did all of the below actions:
1. Making sure the OS and Outlook 2013 are installed with the latest updates.
2. Performing a clean boot and trying to open outlook and add account in that mode
(it stops responding)
3. Deleting OST file
4. Deleting profile
5. Running outlook in safe mode (pressing Ctrl while starting up outlook) and trying to add account
(it stops responding)
6. Completely uninstalled office 365 with the fixit tool and then reinstalled
I ended up with Outlook not loading at all. None of the above steps have worked.
If I directly start outlook, it hangs on loading profile.
I have opened control panel, searched for "mail", opened that and deleted profile, then created new profile. After that when I try adding account, it hangs (stops responding) at that adding account stage as well.
This has started suddenly, till 3 days back everything was absolutely fine.
In another forum post, opening Outlook in safe mode was marked as answer. As stated above it has not worked for me.

Hi,
Definitely this seems to be an issue when loading the profile, I've seen many people resolved this problem by disabling hardware acceleration in Office.
Since it's a global setting, you can disable it in Word, Excel, then it will also apply to Outlook.
For example in Word, go to FILE -> Options -> Advanced -> Display -> Check "Disable hardware graphics acceleration" -> OK.
We can also configure this through GPO or registry, more details can be found in this article:
http://social.technet.microsoft.com/Forums/en-US/cc26ac52-5c94-468e-ac34-35c9dcc5b422/hardware-graphics-acceleration?forum=outlook
Hope it helps.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 will not connect to specific networks outside the office

Outlook 2013. I can connect to any Wi-Fi network I have attempted...but Outlook 2013 will not connect to my home network. I have tried clearing the dns cache as well as re-creating the account. Outlook works fine at the office, fine at
hotels, fine at restaurants, but won't connect at my house using either a wired or Wi-Fi connection.
Any suggestions?

Hi
As per the information and details provided by you, to connect the Outlook 2013 from outside the office, please follow these steps: -
This is usually the result of authentication issues. In order to prevent strangers from using their
SMTP server to send spam, many ISPs require users to authenticate when they try to send email while accessing the server from outside the network. In many cases, users will also need to use a different
port number and may need to use SSL.
To check or change the outgoing server authentication, you need to open the
Account setting dialog. In Outlook 2013, this is on the
File tab.
Click on the email account, then click the
More Settings dialog and select the Outgoing server tab to check the authentication settings.
Enable
My outgoing server (SMTP) requires authentication and select
Use the same settings as my incoming mail server. These settings will often work both at home and when travelling.
You will also want to check the port and
SSL settings on the Advanced tab. Commonly used port number are
587, 465, and 1025 but if these don’t work, you will need to check your mail providers support pages for the correct port number. You may also need to select
SSL or Auto for encrypted connections, again, this information should be on your mail providers support website.
Note: - Once you make these changes, you should be able to send email from home.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.

hi ALL
OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.
Exchange environment contains 2 Exchange Mailboxesserver ,( one Failed , virtual Machine)
2 cas Servers
first databases could not be mounted but after we run the below command , users can use OWA but outlook could not connect
Start-DatabaseAvailabilityGroup -Identity DAG -MailboxServer MBX1
please support
thanks

Hi,
According to your description, I understand that Outlook client cannot connect to Exchange server 2013 while one member of DAG failed.
If I have misunderstand your concern, please do not hesitate to let me know.
I want to double confirm whether all account store in MBX1 experience this issue, users in MBX2 works fine.
Please run following command to double check the database status:
Get-MailboxDatabase –Status | select Name,Mounted,MountedOnServer
If it works in OWA, the issue may be related to Outlook side. Please run “Test E-mail AutoConfiguration” and “Outlook Connection Status” to get more details, expecial the setting of proxy server, it’s more helpful
for further troubleshooting.
Additional, please try to recreate a profile for testing. Besides, please move active DB back to MBX1.
Best Regards,
Allen Wang

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

Hello JinxUK,
Thank you for the details of the issue you are experiencing with the iCloud Control Panel. I found an article referencing the error message you are getting:
“Your setup couldn't be started because of an unexpected error.”
Apple is investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
I recommend saving that link so that you can check back for a resolution when it becomes available.
Thank you for using Apple Support Communities.
Best,
Sheila M.

I just switched from Outlook to Mail and now the sent messages are not being displayed. Help, please.

I just switched from Outlook to Mail and now the sent messages are not being displayed. Help, please.

Back up all data. Rebuild the mailbox.

HT2500 without changing settings, iMac mail V4.6, 1)will not save password 2)takes accounts offline 3)will not except password 4)will not send mail from accounts every time.     What happen?

without changing settings, iMac mail V4.6, 1)will not save password   2)takes accounts offline 3)will not except password   4)will not send mail from accounts every time.
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Hi Nuch1,
I found an article that is contains very thorough Mail troubleshooting steps:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
You can use that article to figure out what part of the email "ecosystem" is the cause of the issue, and it can also help you attempt to resolve it.
Hope that helps,
David

Can anyone help - my mail on my ipad will not connect to the server. My internet access is fine. How can I get my email to connect to the server?

My ipad will not connect tot he server when trying to access my mail. This has been happening since last Sunday. Some have said it is due to the latest software update. I am able to connect to the internet.
I am not having this issue on iPhone.
I checked all the settings, the wireless router in my house and at work.
I have completed a hard reset of the device.
I had our IT guy at work look at it.
He said to contact Apple....
Any thoughts?
Thanks!

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say “Cannot Connect to Server”?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
Gmail Account Will Not Connect to Gmail Server
http://support.apple.com/kb/ts3058
Error: “Server Unavailable” when accessing Yahoo on iOS devices
https://help.yahoo.com/kb/mobile-mail/error-server-unavailable-accessing-yahoo-i os-devices-sln8834.html?impressions=true
Unable to Delete eMail Messages
http://support.apple.com/kb/TS2475
How to Delete Email on the iPad
http://ipad.about.com/od/iPad_Guide/ss/How-To-Delete-Email-On-The-Ipad.htm
How to Mass Delete Emails from iPhone and iPad Inbox (with video)
http://suiteminute.com/how-to-mass-delete-emails-from-iphone-and-ipad-inbox/
How to delete ALL mail messages from iPhone/iPad in one step
http://www.conferencesthatwork.com/index.php/technology/2014/01/how-to-delete-al l-mail-messages-from-iphoneipad-in-one-step/
How to Attach Photos and Videos to Emails on an iPhone or iPad
http://www.wikihow.com/Attach-Photos-and-Videos-to-Emails-on-an-iPhone-or-iPad
iPad Basics: Sending an Email With An Attachment
http://ipadacademy.com/2012/03/ipad-basics-sending-an-email-with-an-attachment
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http://www.iskysoft.com/apple-ipad/ipad-email-attachments.html
How to Send Multiple email Attachments from your iPad or iPhone
http://ipadacademy.com/2014/03/how-to-send-multiple-email-attachments-from-your- ipad-or-iphone
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
Importing a Contact List CSV to the iPad
http://techchannel.radioshack.com/importing-contact-list-csv-ipad-2235.html
iOS: ‘Mailbox Locked’, account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email! Mail Client with Attachments and Cloud Services
https://itunes.apple.com/app/group-email!-mail-client-attachments/id380690305?mt =8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
How to delete an email account on your iPad
http://www.shoppepro.com/support/knowledgebase/228/How-to-delete-an-email-accoun t-on-your-iPad.html
 Cheers, Tom

OSX Mail will not connect to iCloud server?

Hi all,
I realise that this has been asked before but nothing suggested seems to work for me? Basically the Mail app will not connect to the icloud server? I use a @me.com email address. The error I get is:
The server returned the error: The connection to the server “p01-imap.mail.me.com” on port 993 timed out.
I cannot for the life of me change this server address. I think I need to lose the p01 part? I have tried deleting account and adding it back but still the same. The strange thing is that the settings on my home iMac seem to be the same but it is my Macbook pro with retina that will not connect. I am completely up to date with latest software on Mavericks. Mail is working for my work email on an exchange server so I know that app iteslef is working. Its been like this for a few weeks now but I thought it was just my work network blocking it but only just realised it is happening at home as well where it used to work.
Any advice gratfully received.
Thanks
Chris

the 'p01......' is correct, so is the port 993. I would recomend opening mail and selecting Mail>Preferences>Accounts and then highlighting your icloud account and delete it by clicking the "minus" button, then add it back again.

Outlook RT not connecting to Exchange

Outlook RT will not connect to our Exchange Server. The W8 Mail app connects with no problem and have been using since the start. It cannot resolve the username and will not connect even though it asks for and accepts
my Exchange password. I contacted Surface tech support and they were absolutely clueless. No help at all. Is there anything special that needs to be done on the MS Exchange side for Outlook for RT. We connect with iDevices and W8 Phones
using Activesync with no issues. I realize this is a "Preview" release but you would think the tech support would at least propose some reasonable fix suggestions. The support person seemed to be looking on blogs for help while I sat
on the phone...dissapointing.

I get all that, and my RTs are configured. I've even got scripts to automate the process when a new user account is added to the device.
I think Mattias had the clearest response on the issue and since then we've all moved on.
What I'm saying is that why do we have to manually configure outlook on an RT for an on-prem connection even though every other device that we can throw at it (being the exchange server) just auto connects.
What I don't have are SRV records in the public DNS, and that probably might be a cause, but like others commenting in this thread I don't get the logic behind an MS device that is so far the only device that I can't get to automatically connect to my MS
environment.
What really weirds me out is that I can even get the standard RT mail client to connect to my exchange via autodiscover, but not outlook.
So I'd like to skip as much of the usual diagnostic info as I can and reiterate that for my domain the Remote Connectivity Analyzer reports everything as configured correctly, if it didn't I'd be back on same noob forum and certainly not in here.

Both my iphone 4s and my ipad3 will not connect to the server when trying to access my email account. Why, and how do I fix it.

Since 29/10/2012 my iphone 4s and more recently my ipad 3 will not connect to the server when trying to access my email account. All I get is an error message saying that 'cannot get mail, connection to the server failed' I hadnt changed any settings it just happened. I have since done a complete re-boot on the ipad but to no avail. Anybody got any suggestions?

No. Everything was working fine and then it wasn't. I hadn't changed any settings or switched either one off. When the phone stopped working properly I ignored it because I always have my ipad with me but that just sopped working properly and now I am stuffed. I have tried most solutions suggested on here even wiping the ipad clean and re-booting. I did this exactly the same way as when I first got it but still no joy. The same with the phone.

My Mac Mail subfolders on my MacBook Air will not sync in alphabetical order. I am assuming it is a setting that I am not finding since my iMac based at my home office is fine, so is my iPad and iPhone. The core source is Exchange.

My Mac Mail subfolders on my MacBook Air will not sync in alphabetical order. I am assuming it is a setting that I am not finding since my iMac based at my home office is fine, so is my iPad and iPhone. The core source is Exchange.

If you have been using the mac.com Apple ID to make iTunes purchases recently, then there should be no issues continuing to use it with the new iPhone. I would abandon the new ID as you will never get Apple to merge the two IDs. I have had a mac.com ID for years and continue to use it with my iPhone 4S.
Tell us the issues that you encounter trying to set up the iPhone with the mac.com account.

Indesign keeps crashing and will not open anymore

I have CC on my pc and Indesign has suddenly started to crash and will not open completely during the start up. I have uninstalled and re-installed this product twice and still no Indesign. Anyone know what is happening here?

Sign out of your account... Uninstall... run the Cleaner...
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Outlook 2013 Mail Setup Add Account crashes or will not connect to Exchange in Windows 8.1

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