Outlook 2013 send and receive setting

Hi all,
I have a strange Outlook 2013 problem. Occasionally, "Scheduled an automatic send/receive even XX minutes." setting in Send/receive page gets uncheck by itself. Sometimes, I notice that my emails are sitting in my outbox and when I check the send/receive settings, above
setting is checked off.
Has anyone else seen this issue and know of a way to prevent it from happening?
Thank you.
Ra

Hi,
There are several possibilities that may cause this issue.
1. A GPO setting may forbid the user to define Send/Receive Groups. If other users couldn’t check that checkbox, either, please verify with your administrator if there’s a Group Policy forbids that setting.
2. The 3rd-party services/add-ins could also be the possible reason, let's troubleshoot this from running Outlook in safe mode, to determine if it is 3rd-party add-ins related:
To start Safe Mode:
Press win + R and type ”outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe mode, disable the add-ins to verify again:
1. FILE > Select Options
2. Under Options – click Add-ins and now you are able to disable Add-in for your Outlook
3. Once you have disabled the unwanted Add-ins, restart Outlook to apply the change
Feel free to post back. Thanks.
Tony Chen
TechNet Community Support

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