Outlook 2013 send & receive is very slow or freezes

Hello. I recently purchased Office 2013 to install on my new laptop at the beginning of February. Everything was working fine up until a couple weeks ago. I am having issues in Outlook 2013, specifically I am not getting emails or when I send
emails they show as being sent but the customer never receives them. I have 2 email accounts setup and both are scheduled to automatically send and receive every 1 minute but even if I hit send & receive manually nothing works. Eventually the send/receive
window will open and freeze, showing "processing" or that there are 60 minutes left in trying to receive a message! I have never had an issue like this before and I need it to be fixed so I can continue to communicate with my customers! Please help!

Does it throw any error code? Make sure the internet/network doesn't have any issues? Check whether the same mailboxes can be accessed in their webmail interfaces (say, OWA) and see you don't face any send/receive issues with that?
Do check whether you can repro the issue by opening Outlook in safe mode or not (Outlook.exe /safe)? If issue is not reproduced, then I would suspect one of the Outlook add-in may be causing this above issue.
You can check the send/receive groups. For more info, you can refer:
http://office.microsoft.com/en-us/outlook-help/why-use-send-receive-groups-HA102749372.aspx
Let me know how it goes.
DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

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Exchange Server 2010 - Problem configuring my server 2008 so my clients can use Outlook to send/receive e-mails

Hi,
I am new to the servers and domains stuff. Therefore i have setup succesfully a Server 2008 R2 server with AD, DHCP, DNS roles installed. I configured the roles as i wanted and then i installed Exchange Server 2010 so the clients can use Outlook to send
receive mails in and out of the domain.
I can send/receive mails inside the domain (disalfa.com) but i cannot send/receive mails outside the domain. I configured the Exchange properly, i am sure of that. I am 99,9% i did something wrong with the DNS (A records, MX records, etc.).
Also is there something i must do from the control panel of the site i purchased the domain name and the mails?
Can someone guide me so i can manage to work this out?
Server 2008 - 192.168.1.250
Registered Domain - disalfa.com
Thank you in advance

Hi ,
I recommend you refer to the following article to configure your external mail flow:
Configure Internet Mail Flow Directly Through a Hub Transport Server
Prerequisites
Register MX resource records for all accepted domains in a public domain name system (DNS) server. Consult the documentation of your DNS provider for information about how to register MX records for your domain. Detailed procedures about how to complete
this step are outside the scope of this topic.
Configure network gateways to allow SMTP traffic to and from the Hub Transport server. Consult the documentation for your network routers and firewalls for information about how to route SMTP traffic to and from the Hub Transport server. Detailed procedures
about how to complete this step are outside the scope of this topic.
Best regards,
Niko Cheng
TechNet Community Support

Outlook 2013 send and receive setting

Hi all,
I have a strange Outlook 2013 problem. Occasionally, "Scheduled an automatic send/receive even XX minutes." setting in Send/receive page gets uncheck by itself. Sometimes, I notice that my emails are sitting in my outbox and when I check the send/receive settings, above
setting is checked off.
Has anyone else seen this issue and know of a way to prevent it from happening?
Thank you.
Ra

Hi,
There are several possibilities that may cause this issue.
1. A GPO setting may forbid the user to define Send/Receive Groups. If other users couldn’t check that checkbox, either, please verify with your administrator if there’s a Group Policy forbids that setting.
2. The 3rd-party services/add-ins could also be the possible reason, let's troubleshoot this from running Outlook in safe mode, to determine if it is 3rd-party add-ins related:
To start Safe Mode:
Press win + R and type ”outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe mode, disable the add-ins to verify again:
1. FILE > Select Options
2. Under Options – click Add-ins and now you are able to disable Add-in for your Outlook
3. Once you have disabled the unwanted Add-ins, restart Outlook to apply the change
Feel free to post back. Thanks.
Tony Chen
TechNet Community Support

Outlook 2013 not receiving emails I get on my iPhone

Hello Everybody! Recently I updated my laptop to Windows 8.1 and got myself Microsoft Office 2013. I am having an issue with Outlook I am not being able to solve. Thing is that all the mails I get from my hotmail account to my iPhone are not reaching my
Outlook 2013 after I have synced it with my mail.
Master tip: the last mail I have received in my outlook is from September 7 2013, the exact date I first got my iPhone and synced my mail with it. I am more than sure that my iPhone is not letting Outlook receive the mails I get when they reach my cellphone.
Please help! I love using Outlook in my work and would like even more to use it at home, it's very useful.
Thanks in advance to anybody that reads this

Hi Fernandomfs,
If you are connected with POP3 account and using various devices to download emails from the server, then it can create such disturbance in accessing emails. After downloading emails from the server, it get deleted them from the email server.
To fix this issue, enable the function “Leave a copy of messages on the server” dialog box from the account settings option. By enabling it and defining time period, you can even access those emails from the other application like Phone, tablet
etc.
Take a more brief view:
http://www.msoutlook.info/question/160
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

Outlook 2013 sending email using template not working properly...

I've created several email templates by doing the following:
open new message
add some tekst in the body
save as > oft file
Now when I open such oft file I add some modifications in the body text and send the message. However, the send item does not contain the modifications I just made, only the text that was included in the template.
We're using Outlook 2013 SP1 (with all microsoft updates installed) with Exchange 2013 SP1 standalone server. Is this a Outlook or Exchange issue and how can I resolve this?
Thnx Remco

Hi Remco,
Please also try to start Outlook in safe mode and test again to check if this issue continues. To start Outlook in safe mode, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
If problem continues in Outlook safe mode, please try creating a new mail profile and reconfigure your email account, then creating a .oft template to test this issue again. For your convenience:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Outlook 2010 Send/Receive Issue

I have Windows. Office 2010. Norton Internet Security.
Microsoft Windows 8 x64 Business Edition (Build 9200)
Dell Inc. Inspiron 7720
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
Using Outlook 2010, pop email addresses, if I edit a email in the outbox, it will get stuck there and not send. No errors. However, when i disable the iTunes outlook com add-in, it works as it should.
There is a bug in iTunes & Outlook 2010.

Hi,
The user can’t send/receive any emails, not just can’t forward emails to his phone, right? If I’ve misunderstood something, please feel free to let me know.
Did he forward emails to his phone with Outlook rules?
Did he get any error message or the outgoing emails just stuck in Outbox?
Can he send/receive emails from web access? If not, please contact the user’s ISP to help resolve the problem.
If web mail works fine, we can follow the steps below to troubleshoot the issue on Outlook side:
1. Please check if Outlook shows Disconnect on the bottom of the Window. Hold Ctrl key and right click on the Outlook icon on the tray, click Connection Status to check if your email account is disconnected.
2. If the user installed any security programs, please temporarily turn off them to check the result.
3. Try to reset Send/Receive settings to check the result. To do this, go to
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\
Locate the <profilename>.srs file and rename it to
<profilename>.old and restart Outlook to check the result.
4. If above not working, please try to create a new mail profile and setup the email account in the new profile to check the result.
http://support.microsoft.com/kb/829918
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

Outlook 2011 send/receive schedules don't work

I have to manually send/receive email since I upgraded to OS LION. Schedules don't work anymore, whatever I tried. Anyone with the same problem?

I use the following settings in Outlook and they work without problem. It may be that you will need to delete the account and set it up again. If you do delete it make sure that you back up any emails that are on your computer.
Your Name
Email address: Full btinternet email address
Account type: IMAP or (POP)
Incoming server: mail.btinternet.com
Outgoing server: mail.btinternet.com
Logon information:
User name: prefix only of email address
Password: Email password
Tick remember password
Do not tick Require password auth (SPA)
Click Button More settings
Tick box my out going server requires authentication
Tick box use same as incoming
Do not tick log onto incoming server
Advanced Button
Incoming server 993 or (POP 995) Tick requires SSL
Outgoing server 465 Use following type encryption SSL

Outlook 2010 send/receive problems

when trying to send/receive, receive error message "not implemented"

Also try to reset your srs-file to check if it helps. See:
http://www.msoutlook.info/question/164
This issue also occurs if Outlook installation itself is broken. Try to
run a repair of your Office installation to check the result. Same scenario and solution described here:
http://www.msoutlook.info/question/825
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 SEND AS Default

Hello,
We have Exchange 2013 and using Outlook 2013. is it possible to make SEND AS option as default sending e-mail option?

Please try the steps mentioned at: http://support.microsoft.com/kb/813745 and check whether the issue is resolved or not.
If not, then try starting the outlook in safe mode using (Outlook.exe /safe) and check the issue again.
Hopefully, these will resolve your issue.

Sending email is very slow.

Even the simplest messages can take forever to send. Sometimes I have to quit mail and try and resend, but even with that it can be very slow to send email. How can I fix this?

I found this in archived discussions. You response was very unhelpful. Thanks anyway.
The solution/fix for me was to use different DNS server ip addresses in 10.5's Network control panel.
Using my ISP's DNS servers, sending email from apple mail 10.5 was slow.
Using the OpenDNS servers - slow.
But if I only used Google's DNS numbers, sending email is fast.
The numbers are: 8.8.8.8 and 8.8.4.4

Microsoft Outlook 2007 send/receive error with windows 8.1

I do have an IDEAPAD LENOVO with windows 8.1
Today, i made some updates to my laptop/tablet, and i have problems with the send/receive error on my Microsoft Outlook 2007, before that it was working fine.
Someone in the community know how I can fix it.
Thank you,
Moky

Hi,
What's the error message content you got? Please provide us more information about this problem so that we can resolve it more efficiently.
Meanwhile, please refer to the following KB article and follow the steps to troubleshoot the issue:
http://support.microsoft.com/kb/813514/en-us
Hope it helps.
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 stops receiving email

Greetings. I am having difficulty receiving email in Outlook 2013.
When I first start Outlook, it retrieves email without any problem. However, after that initial download, the client will not receive any email. If I exit Outlook, and re-open the application, it will download emails again, but it never updates
again after the initial download.
- Email is Exchange (Office365)
- There are no error messages. Outlook reports it is "Up to Date"
- My phone connects to the same Office365 Email account (via ActiveSync), and receives emails with no problems
- Office365 OWA shows emails as they arrive, with no problems
- Issue only exists in Outlook 2013
- PC is Windows 7 SP1, with all patches
- All Office applications are fully patched
Any help would be greatly appreciated.

Hi,
It seems that your email can't be received automatically. Please check whether the issue happens in Outlook online mode. If the issue only happens in Outlook cached mode, please
create a new Outlook profile
to check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 sending replies stuck in outbox problems

I have Outlook 2013 with a maddening problem! Please keep in mind that any solutions you may have should be answered so that
mildly tech savvy such as myself can understand. The problem mostly happens when I'm replying to an email but sometimes with a fresh email. When I hit send the email just stays stuck in my outbox and I get an error message 0x800ccc0F.
I'll open up the stuck email and hit send again and nothing still stays stuck. I spent a long time chatting with MS tech support and he had me uncheck/disable all of my add ins and all my emails sent! Great! Next day without making any changes I was back
to the same problem, then later they would send fine, a day later same problem - you get the picture for the last few weeks. Rechecking and unchecking the add-ins or restarting outlook or my computer sometimes helps but the problem persists. One interesting
note while on tech support I was replying to my own test emails to myself and they were staying stuck in my outbox, but also showing up in my inbox and not showing up in my sent mail folder -WTH??? Lastly I use Go-daddy SMTP email and did tech support
with them to check all of my outgoing settings and even tried some alternate settings which made no difference. Please help as I use Outlook for work all day and have spent countless hours trying to figure this out.

Hi,
Please use your webmail to check whether the email stuck in your Outbox or Draft folder. If the issue only happens in Outlook, please disable all anti-spam or any related mail programs to have a try. Also try to create a new Outlook profile:
http://support.microsoft.com/kb/829918/en-us
If it doesn't work, please change a computer to configure your email account in Outlook to check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 sending duplicate emails to my Blackberry

I have spoke to Blackberry and Microsoft tech support but neither could find a solution. I have several email accounts on my PC running Outlook 2013 and on my Blackberrry Q10.
First, I receive an email on my BB. Then, I also receive a duplicate on the BB once I turn on the PC and connect to wifi. It can be many emails that come in all at once, all duplicates.
This does not happen, however, with every email account. I have several inboxes in Outlook, and it only happens with the email accounts that are associated with one of the inboxes.
That particular inbox is associated with a Microsoft Exchange server, but it does not happen with the Exchange account. I only get duplicates of emails from every account under that inbox.
Please help, thanks!

Hi,
What is the type of account configured in Outlook and Blackberry (POP3, IMAP or Exchange/MAPI)?
If you happen to have another smartphone (like an Android phone) around you, I'd suggest you have a try on it. This way, we'll know if Blackberry is the problem here.
I've just came across this thread in Blackberry support forum, it's well worth a look. Blackberry users had a thorough discussion on this issue:
Duplicate emails in BB inbox after using Outlook (Please Note: Since the web site is not hosted by Microsoft, the
link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Here is a KB article from Blackberry Knowledge Base, which listed out few causes and related resolutions for the issue of duplicate emails on the BlackBerry smartphone:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB13528
(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Please take a look and see if any of the resolutions work for you.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Troubble with outlook: Automatically Sending/receiving 600+ tasks

Hello!
A customer to me is having some troubble with outlook 2010 automatically sending/receiving...
His outlook is set to automatically send and receive but the problem is that sometimes it performs over 600 tasks (see picture). this problem occurs a coupple of times per week and is quite frankly annoying.
The solutions i have tried so far are:
Turn off all programs and restart the computer.
Search the computer for virus/malware.
Looked for a datafile that could possibly make this happen.
Made sure that Cached exchange-mode is off.
Asked him to replace his keyboard if that might be the issue. (not configrmed yet though)
Create a new outlook profile.
Regards,
Joakim Alm

Hi Joakim,
Does it take long time to process Send/Receive in Outlook 2010? Please do the following changes:
1. Check whether there is any Anti-virus in the machine scanning all incoming and\or outgoing mails. If it is, please disable it.
2. Launch Outlook 2010 into safe mode, so that no COM Add-ins are loaded. And run Send/Receive and try to reproduce the behavior:
Click Start | Run | On the Open: line type (without quotes) “Outlook.exe /safe” | Click OK\Enter
3. If the issue continues in Outlook safe mode, please change a computer to configure the account to have a try.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 send & receive is very slow or freezes

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