Outlook 2013 "Upgrade In Progress"

I recently got Office 2013 and since I have it, my outlook has been displaying "upgrade in progress" because of which I can't log in or add an account!
I have done the whole "repair" for it twice and it's still displaying the same message. This is really frustrating me.
If there's still a way to fix it then let me know please.
Thank you

Hi,
To resolve the issue, try Online Repair:
Control Panel > Program and Features > Microsoft Office > Change > Online Repair.
If this doesn't work, please uninstall Office and reinstall it.
Regards.
Melon Chen
TechNet Community Support

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Outlook 2013 - Exchange Outlook anywhere

Hi
I'm the admin of our own hosted Exchange 2010 server. We have 1 client access server and 1 mailbox server, both running Server 2008 Std and Exchange 2010.
Running Outlook 2010 and earlier, there's absolutely no problems, no popups whatsoever. I upgraded to Outlook 2013 as one of my clients did the same and started getting popups. When you open Outlook, I get a popup - "Windows Security - Microsoft Outlook
- Connecting to my e-mail address". The OK is greyed out and when I click on Cancel, Outlook shows "Need Password" in the bottom right hand corner. When I click on that, Outlook connects and works perfectly from there. When I close
and re-open Outlook, same thing happens.
From other forums I checked for the two updates they mentioned, but I do not have them. I tried installing them to remove again, but they weren't even compatible with my setup. (Win 7 Ent, Office 2013 Pro). I checked the Autodiscover SSL settings under my CAS'
IIS and that is set to Ignore Client Certificates.
Are there any other things I can try?

Hi,
Is your Outlook 2013 upgraded from othe version such as 2007 or 2010?
Have you tried to create new Outlook profile.
Determine if it is credential case:
http://support.microsoft.com/kb/2762344
If it's related to redirectservers, check the suggestion here:
http://social.technet.microsoft.com/Forums/en-US/outlook/thread/e99f9924-b5d8-4360-84ae-ca947d99d693
Best regards,
Rex Zhang
TechNet Community Support

Outlook 2013 displaying "Upgrade in Progress" problem. Possible Patching issue?

Some of our Outlook 2013 clients have been displaying "upgrade in progress" It was doing this for hours. I could no longer get new mails while this was happening. It all started after we had patches installed. Since we are using
this new system for patch installation I think it could have been a patch that would have caused this. It could be any number of factors but the new patch management system we have could have installed a patch we normally do not have.
Some factors to consider:
1.) I had Outlook 2010 on my computer as well. I uninstalled this and it did not fix.
2.) Was running Outlook 2013 for months with no issue.
3.) We use Office 365 for our corporate email.
4.) Altiris (Symantec Management Console) is being used to patch our machines and it started after patches were installed.
Control Panel > Program and Features > Microsoft Office > Change > Online Repair. fixed the problem.
I was hoping someone maybe to help explain how this could have happened.
Since the computers having this problem are in our test environment and we have not yet deployed Altiris patching solution for the rest of the company yet is a relief but we would like to know if anyone else may have had a problem with this after a certain
patch that maybe they can identify.
Thank you!

Hi,
Did the patches you installed include some update for other version of Office?
Last time I see this issue is when two versions of Outlook (Outlook 2010 and Outlook 2013) are installed on one computer. Please check if the clients with this problem are installed two versions of Outlook. Although we can have two versions of
Outlook on the same machine, only one version of Outlook can run at a time. Moreover, when we install Outlook 2013 first and then Outlook 2010, it may cause some unwanted issues. The method to fix such issue is to repair Office 2013.
So I guess there are some updates for Outlook 2010 in the patches which caused the conflict of two versions of Outlook.
Flynn

After upgrade to outlook 2013 Contacts have the default picture in reading pane

I'm using Windows 8 on a domain (using a domain account not a Microsoft account) connecting to Exchange, all my Contacts were outlook contacts with pictures and other data, I could see the picture of the contact in the reading pane and people pane while
using Outlook 2010.
After the upgrade to Outlook 2013 the contacts are not lost (I can see them in the People Hub) but it appears that they are unavailable in the reading pane because all I can see is the default picture (the default picture picture is also visible in the notifications).
If I put the mouse over the name of the people while in the reading pane all I can see is the card with the default info (the only data visible is that the contact is available in the next 8 hours), if I compose a new message and hover the name of the contact
i can see the card with all the data (picture, company, etc.).
Is this the default behavior in Outlook 2013 if you are in a domain and not connected to any service or there is a way to show the picture of my contacts in every part of outlook?

No, it should be available still. Did you recreate this mail profile after the upgrade?
Try forcing a complete update of the Office Line Address Book via the Send/Receive tab-> Send/Receive Groups-> Download Address Book
Otherwise, reset the OAB by renaming your oab-file to .old when Outlook is closed. You'll find them here:
C:\Users\%username%\AppData\Local\Microsoft\Outlook\Offline Address Books\<Account GUID>
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

Outlook 2013 will not open after windows 8.1 upgrade

on Friday I did the windows 8.1 upgrade, but none of my document wanted to open thereafter. I deleted the upgrade, going back to windows 8, but now outlook 2013 will open

Hi,
Did you get any error message? If so, please paste it here so that we can resolve this problem more efficiently.
In addition, please try to run a repair of your Office installation to check if it helps:
http://office.microsoft.com/en-in/project-help/repair-office-programs-HA010357402.aspx
We can also try to create a new mail profile in Control Panel to check if it is caused by corrupted profile. See:
http://support.microsoft.com/kb/829918
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2007 mails are upgraded to outlook 2013 but after uninstalling Microsoft 2007,outlook 2013 are not opening.

Dear Support
Yesterday, i have upgraded the outlook mails 2007 to outlook 2013.Today i have uninstalled the Ms-Office 2007 and try to open the outlook 2013.The application is not working and showing the message of quick repair (or) go to online to fix the issue.
Let me know what is the root cause of the issue and why it has happened?
Is there any option to upgrade the mails from outlook 2007 directly to outlook 2013.
Thanks & Regards
Pradeep.R

Hi,
Both of them rely on some system files and some interrelated registry keys. So, this is a direct result of that interdependence. When you uninstall the previous version of Office from your computer, it will definitely break the existing installation, a repair
is required to fix all the corrupt registry entries.
We do not recommend to install multiple versions of Office on one computer, we suggest you to completely remove any previous version first if you do not plan to use any of the Office applications of a previous version of Office, then install it.
Thanks,
Ethan Hua CHN
TechNet Community Support

Can't Sync With Outlook 2013 Since Upgrading to iOS 7.0.2

Has anyone else run into this issue and solved it?
I have an iPhone 4.
NOTHING will sync between my iPhone and Outlook 2013.
With iOS 6, as soon as I plugged in my iPhone, Outlook would launch alongside iTunes because it was configured to sync with Outlook. Now, when I plug in my iPhone, iTunes launches okay, and then it starts to sync, no errors, but never is Outlook started by default (as it used to in the past).
Even if I manually start Outlook, nothing is still sync'd.
I had no issues sync'ing before with iOs 6 and Outlook 2013. This is only since I just upgraded.
I'm running Office 2013 on Windows 8 x64.
Thanks!

I would recommend using the SEARCH function of the forums and locating the many others posts that have already discussed this issue.

Upgraded to Exchange 2010 now outlook 2013 can't connect externally

Outlook 2013 used to connect to my exchange server via our TMG before upgrading to 2010. At first the clients were changed back to NTLM all the time but I fixed that and we now see basic with SSL. Now we get repeated logon.
I have used rpc connectivity analyser and it tells me that my (self issued) certificate doesn't chain properly - but the signing certificate is loaded on the client (by Enterprise CA policy) and looking at the mail server certificate in the certificate manger
reports the certificate to be good and correctly shows the chain (so is this a problem in the anyalyzer or does outlook constrcut its certificate chain using a different code library than say IE?).
Oddly Windows 8.1's mail cient works flawlessly when outlook 2013 goes into loops?
Any suggestions?
ICHC

Hi ICHC,
Just as Ed said, we should create new rule on TMG during the upgrading.
Found an blog for your reference:
Upgrade from Exchange 2007 to Exchange 2010 - Part II
https://www.simple-talk.com/sysadmin/exchange/upgrade-from-exchange-2007-to-exchange-2010---part-ii/
Disclaimer:
Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software of information found there. Please make sure
that you completely understand the risk before retrieving any suggestions from the above link.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2013 completely stuck!

I installed Outlook 2013 as part of Office 2013 Pro on 10 computers recently for a charity.
There was a powercut 2 days ago and since on one of them they can no longer get Outlook to work at all. Emails open but no new ones can come in or go out. Send and Recieve no longer works.
I cannot seem to post a screen dump on here but when you go into to the FILE option you get the following messages.
The first one is a "Metered Connection warning" stating that the that we are on a metered connection and there may be charges if Outlook has to go online. This is rubbish of course. Its on a LAN with ADSL broadband.
The second one in Red below that states UPGRADE IN PROGRESS. Your mailbox is currently being optimized as part of upgrading to Outlook 2013. This one time process may take more than 15 min.
If I try and go into Account settings it doesnt open anything.
I have tried the following
An office repair from control panel (no change)
Sytem restore (this failed as it always does in Windows 7)
Restore the outlook PST file from a backup prior to the crash. (just the same error)
I dont know what to try next apart from completely re-install everything. The computer is only a couple of month old running Windows 7 Pro and Office 2013 Pro. AV is MS Security Essentials.
Thanks

Hi,
Have you tried starting Outlook in safe mode to check if this problem persists? Press Windows key + R, type
outlook.exe /safe in the Run command and press Enter.
Did Outlook create a new mail profile after you perform a system restore? If not, please try to create a new mail profile to check the result:
http://support.microsoft.com/kb/829918/en-us
In addition, please have a look at the thread below and check if the solution works for you:
http://www.techsupportforum.com/forums/f57/solved-outlook-2013-and-metered-connection-warning-748217.html
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

Can't Sync Outlook 2013

On my work PC, I was recently upgraded to Office 2013 from Office 2010. iCloud had been happily syncing my contacts, calendars, reminders, etc., with Outlook before the upgrade and continued to do so afterwards. However, I've had the issues other have also reported with Photostream not working, so when iCloud Control Panel 4.0 came out, I asked my IT administrator to give me the update in hopes that it would solve that issue (it didn't). Once that was installed, iCloud complained that there were two versions of Outlook installed and we discovered Outlook 2010 hadn't been removed. We removed it. After removing the old version of Outlook, iCloud seems to think there is no version of Outlook installed -- in lieu of a check box to sync my contacts, etc., iCloud says "You can access Mail, Contacts, Calendar, and Reminders at iCloud.com."
Is there any way to help iCloud see my Outlook installation again? I've tried signing in and out, I've tried deleting the Apple folder under AppData/Roaming and I've even tried removing the Outlook folder under AppData as well. No luck.
Thanks,
Tim

So I was having this issue and I don't have a long-term fix, but I feel as though my short-term fix may help ease some frustrations. I don't work for microsoft, but here's what I did:
Background:
My situation was that I tried to import my gmail contacts but found that many were missing in my address book. My contacts were however synced to my outlook.com web account, so I tried using those gmail steps with outlook. I know that other people were having
issues with hotmail, of which I can't help because I don't have an account, but if you can find a way to import it into your outlook.com account, this is what you do next:
To sync your outlook.com contacts with your outlook 2013 program, you can easily export your contacts through outlook.com:
Outlook --> People --> Manage --> Export
The file should start downloading, and will be named WLMContacts.csv. Then click the below link and follow the steps below starting from "Import your Google Gmail contacts into Outlook" (it's about halfway down, after step 7 of the "Export your
Google Gmail contacts to a file").
http://office.microsoft.com/en-us/outlook-help/import-google-gmail-contacts-into-outlook-HA104035588.aspx?CTT=5&origin=HA102919678
After these steps, your outlook should pop up with a progress bar screen and start syncing the contacts. To check if it worked, try a contact that you know didn't appear in your Outlook program before.
Best of luck, and I really hope this helps until Microsoft fixes the issue!
-Winnie

Sharepoint Foundation 2010 calendars not linking to Outlook 2013

We have been using linked calendars between SharePoint Foundation 2010 and Outlook 2010 for some time. I have upgraded a few users to Outlook 2013 and now cannot link the SharePoint calendars. are there any known compatibility issues?

Hi,
According to your description, my understanding is that the calendar in SharePoint Foundation 2010 cannot sync to Outlook 2013.
Did this issue occur with all the calendars?
I recommend to create a new calendar to see if the issue still occurs.
Was there any error when you sync the calendar to Outlook 2013?
If yes, please provide the error message for further research?
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Unable to send email POP3 email from Outlook 2013 unless signed on as local admin

Windows 7 Outlook 2013
I recently upgraded from Office 2010 to 2013. For several weeks everything ran smoothly but a few days ago I noticed that my Verizon POP3 account was unable to send mail - items just sit in outbox. I have deleted/added the account and the profile
multiple times, this will solve the problem for a few days but then it returns again. I discovered that if I run Outlook as an administrator the mail will send without a problem. I have checked permissions on the pst file and do not see any issues.
Sometimes but not always I receive a message on the POP3 send that there was no network connection check mode. The send test message in the account set up never has a problem - it's only the periodic Outlook sending and receiving when the problem occurs.
Any ideas?
Thanks.
enagy

Hi,
Since the problem could be be solved for a few days by deleting/re-adding the profile and the account, the problem may be related to the .pst file. When the problem comes back, run Scanpst.exe to repair the. pst file, will the problem be fixed again?
Learn how to use Scanpst.exe:http://support.microsoft.com/kb/272227/en-us
We can also assume there are other programs that are interacting with the .pst file, reboot and disable the possible programs to test if this makes a difference.
If you're disconnected, you'll also need to check the network cable, try restarting your computer, or contact your Internet Service Provider or your system administrator. This implies the issue may be related to the anti-virus program or the firewall settings,
which may be scanning the outgoing emails from Outlook. We can disable them temporarily to send the emails again, check if this helps.
Regards,
Melon Chen
TechNet Community Support

Recieveing "OnUCAppointmentGetVisible" error in Outlook 2013 (64 bit) - "Custom UI Runtime Error in Lync Meeting Add-in for Microsoft Office 2013"

Hi All,
I originally posted this in the MS Support forums (http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/recieveing-onucappointmentgetvisible-error-in/1a40eca2-8cd1-40f1-a92f-cb08f0af6b72), but was directed over here.
I have recently upgraded an installation of Office 2010 to 2013 (both 64 bit) but am now receiving an error which says:
Window Title - "Custom UI Runtime Error in Lync Meeting Add-in for Microsoft Office 2013"
An error occured while calling the callback: "OnUCAppointmentGetVisible"
This seem to happen when I initially open a calender entry, and when I close the entry (most only the first time I close the entry).
I did have some developer tools installed for Office 2010 and VS 2010 which played around with Excel,2013 but I have now uninstalled these.
In addition, BCM 2010 was installed (but for the time being has been uninstalled), but I don't think that is the culprit.
The issue is being caused be an Outlook add-in. I have three COM add-in enabled, but the one causing the issue in the "Lync Meeting Add-in for Microsoft Office 2013".
We are currently trialling Lync in a demo installation which is in a different domain to any of the Exchange accounts, but should this cause a problem? For the time being I have disable this add-in.
Regards,
Chris
Chris

Hi,
Sorry for my misunderstanding. If the issue is determined to be caused by Lync Meeting Add-in, please remove this add-in from Outlook, then go to Control Panel to repair Office 2013 program. After repairing,
this add-in would be automatically reinstalled. Please check whether the issue persists. About how to repair Office programs, please refer to:
http://office.microsoft.com/en-us/outlook-help/repair-office-programs-HA010357402.aspx
If the Lync Meeting Add-in is not automatically reinstalled, please try to manually add this add-in by the following steps:
1. Starting Outlook 2013 as an Administrator (right click, run as Admin).
2. Click File > Options > Add-ins, Manage Com Add-Ins Go... > Add..., C:\Program Files (x86)\Microsoft Office\Office15\UCAddin.dll, OK.
3. Close Outlook and start it as a normal user.
Regards,
Winnie Liang
TechNet Community Support

Acrobat XI email attachment does not appear to work with Outlook 2013 64 bit

When attempting to send email from Acrobat, the following Microsoft Office Outlook 2013 64 bit error message is received:
"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default email client."
Naturally, Outlook was set as default client and then reset for good measure. I did both Outlook and Acrobat repairs and have the latest 11.0.2 installed. All other internal Office 2013 email applications work as well as seemingly all other embedded Acrobat funcitions with Office 2013 work well. Office 2010 64 bit and Acrobat X worked fine. I upgraded to Office 2013 64 bit and had the problem with Acrobat X. I then upgraded to Acrobat XI and the issue remained.
Most importantly, I intalled Office 2013 64 bit on my laptop with Acrobat X. An the email attachment function works perfectly.
So, is there some sort of corrupt MAPI file that I have to overwrite on my desktop that the Ofice and Acrobat repair functions do not fix?
Thanks,
Joe

I am sorry. In my haste, not only did I attach the link the wrong way, but I also did not specify which solution worked. My problem was a Click to Run issue. The portion of the thread that deals with the problem is:
"HurdleRemove replied on May 16, 2013
I created a solution for this problem for 64 bit Windows 8 where Outlook 2013 was installed as Click-To-Run.......
......A registry edit will fix the problem with Outlook 2013 click to run installations and enable Outlook to be set as the default mail client. This registry edit will for many third party programs eliminate the error "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client." It worked to resolve the problem where Adobe Acrobat was generating this error.
The registry edit is here for Office 2013 64 bit click to run installations that will enable Outlook 2013 to be recognized by third party applications:
1. Create registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Outlook
2. Create String value:
Bitness
3. Set the String value for Bitness to:
x64
This registry edit is an essential element necessary to resolve the click to run problem that prevents Outlook 2013 from being set as the default mail client. Although it worked with Adobe Acrobat, it will not completely resolve the problem for some third party applications like Kerio Outlook Connecter where the software developer has a web site that includes extra steps necessary for a full resolution for the Kerio product. The Kerio web site includes this registry edit in the context of resolving the Office 365 problem. However, the registry edit works with Office 2013 desktop as well. A similar register edit could likely be made for 32 bit versions but the registry path would not include Wow6432Node. I do not have a 32 bit machine and cannot test a 32 bit solution."

Outlook 2013 won't start with Exchange 2003 on the network

Hello All,
I have outlined my problem below, If someone could please help me that would be great!
Environment
==========
SBS 2003 Server Running AD and Exchange 2003
Clients are Windows 7 with Office 2013 and Outlook 2007 (to connect to existing 2003 Server)
Issue
=====
I am in the process of Migrating off of SBS 2003 to Office 365. The situation is that my customer needs to keep the SBS 2003 server until end of life where they will at that time determine a upgrade path. They however do not want to use Exchange
anymore. I have migrated their mailboxes successfully to Office 365.
The problem that I am running into is with Outlook 2013. Because Exchange 2003 server still exists in the network I am unable to launch Outlook 2013. I get a Message
"The Resource that you are trying to use is located on an unsupported version of Microsoft Exchange Contact your e-mail administrator for assistance"
I have tried to create a new Outlook profile. However since the exchange server exists still it auto discovers the server for the account.
Questions
========
1. What is the best workaround for this situation? My customer still needs to keep their SBS sever for their domain and plans on retiring the server before Server 2003 End of Life this coming server. (Upgrade is not an option, nor is getting
rid of the Domain, they are a small company).
2. If I disabled the Exchange services on the server would this work? Would outlook 2013 not detect Exchange
2003 on the network?
Basically I need to force Outlook 2013 to look at Office 365.
3. Configuring Outlook 2013 to manually connect to Office 365? The problem here is that how do I locate the server name for the manually connection? I have found some blogs that say to use Remote Connectivity Analyzer https://testconnectivity.microsoft.com/
but I cant seem to get that to work.
Any ideas?
Thanks!

Hi,
Please refer to the following article to check your migration steps from Exchange 2003 to Office 365:
http://blogs.technet.com/b/canitpro/archive/2013/05/31/step-by-step-migration-of-exchange-2003-server-to-office-365.aspx
If all mailboxes are moved to Office 365, Outlook 2013 would use Autodiscover service to connect to your Office 365. Please make sure your Autodiscover service is configured correctly in Office 365. Also
verify that all the DNS records and Public Folder are updated and pointed towards Office 365 services. If there is any question about migration to Office 365,
we can ask a question in Exchange Online forum for more suggestion:
https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 "Upgrade In Progress"

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