Outlook 2013 displaying "Upgrade in Progress" problem. Possible Patching issue?

Some of our Outlook 2013 clients have been displaying "upgrade in progress" It was doing this for hours. I could no longer get new mails while this was happening. It all started after we had patches installed. Since we are using
this new system for patch installation I think it could have been a patch that would have caused this. It could be any number of factors but the new patch management system we have could have installed a patch we normally do not have.
Some factors to consider:
1.) I had Outlook 2010 on my computer as well. I uninstalled this and it did not fix.
2.) Was running Outlook 2013 for months with no issue.
3.) We use Office 365 for our corporate email.
4.) Altiris (Symantec Management Console) is being used to patch our machines and it started after patches were installed.
Control Panel > Program and Features > Microsoft Office > Change > Online Repair. fixed the problem.
I was hoping someone maybe to help explain how this could have happened.
Since the computers having this problem are in our test environment and we have not yet deployed Altiris patching solution for the rest of the company yet is a relief but we would like to know if anyone else may have had a problem with this after a certain
patch that maybe they can identify.
Thank you!

Hi,
Did the patches you installed include some update for other version of Office?
Last time I see this issue is when two versions of Outlook (Outlook 2010 and Outlook 2013) are installed on one computer. Please check if the clients with this problem are installed two versions of Outlook. Although we can have two versions of
Outlook on the same machine, only one version of Outlook can run at a time. Moreover, when we install Outlook 2013 first and then Outlook 2010, it may cause some unwanted issues. The method to fix such issue is to repair Office 2013.
So I guess there are some updates for Outlook 2010 in the patches which caused the conflict of two versions of Outlook.
Flynn

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Outlook 2013

Does anybody know when blackberry desktop software is going to be compatible with outlook 2013?
Why weren't they testing it on the beta releases and prebeta releases? It should have already been compatible for day one and preferably compatible a month or so before hand for early adopters to finnish testing.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB31008 During contact synchronization using BlackBerry Desktop Software the error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed
KB33247 During Calendar sync using BlackBerry Desktop Software the error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is encountered
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Appleblack1999 wrote:
Im trying to sync with outlook 2013
There is also this problem...the Desktop Software is not compatible with Outlook 2013...refer:
KB12268Synchronization support for BlackBerry Desktop Software for Windows
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Outlook 2013 displaying "Upgrade in Progress" problem. Possible Patching issue?

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