Over Charged for One phone call??

Was charged over $400.00 for one (1) phone call while in port on a cruise ship. Was told that although no data was used/received or seen that the phone was roaming while using that call and am being charged for roaming. How do you make a call without turning on your phone?? This is outrageous!! Very upsetting from a Company that we have done business with for over 25 years!!!! Maybe we need to switch to another service that includes Global with their packages??

Data isn't used for calls anyway. Most cruise ships aren't covered with global plans because they have their own tower on the ship and set their own rates. If you made a call and the ship's tower was still on (they supposedly turn them off when the ship is close to the port), you would be using the ship's signal as that one would be the strongest. In other words, even if it was a domestic port the ship's tower would supersede any local towers. If you made the call then the bill will probably stick. You also say the phone wasn't turned on, so I don't actually know what the situation was.

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I'm still being charged for returned phone (from November 2014)!

This has been a long issue. This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)! Verizon said they show it's returned! The latest excuse is that the warehouse is backed up on issuing return credits. FIVE MONTHS BEHIND THOUGH?! Come on now. I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail. We are so fed up with this. We've been promised the credit numerous times along with countless call backs that never happened. Now our service is being threatened. We are NOT paying for Verizon's mistake. Especially a $700 mistake. The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW". Wow, really? My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#). I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge). My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims. We've had it.

I have also been dealing with same issue since December and have been re-assured "it's been taken care of" Surprisingly its mid-April and still same circle and now I'm to over 60 hrs on phone with managers who keep throwing the previous one under the bus. I've actu now called two other phone providers and now working on contct buy-out because time is money I do not care about my time or corporate benefits at this time because all it seems is that everyone wants to get someone off the phone. I have confirmed my phone has been there as my tracking number proved and that the device number was wrong because a previous verizon team member did not update device number when I had insurance claim. I've been told the form was submitted then, the next time I was told that from was wrong, then the next time the device number was wrong, etc. all through this each and every time I was told not to worry as they could all tell my device was back in the warehouse. This has been a joke because I continued to get calls and nobody has the record of complete call. Then this week my phone was disconnected 1 day after new payment was due because I was unable to log in and confirm the device was removed. I called because of this and everyone things I had a credit for the service but that's not even it, the credit is for the device that was received nobody has done anything for service plus just keep charging more fees nobody can explain. Slap to the face was Thursday I was offered a $5 credit, I got another call today for $35 (a fee I paid Thursday) and they actually said they were doing me a service by calling, yes I was at edge and yelled and then asked for manager and was told one minute then he hung up on me. I called into customer service asked for a manager been on hold 47 minutes now keep having the same person come on the line trying to solve and at this time because the true notes aren't on there it's just getting more irritated. This same complaint will be sent to correspondent mobday with specific names as to who I spoke with becau besides all the over promising and not delivering each person had some different reason they could only give first name. Some gave phone ref number which made me feel a little better about notes but most just seemed to play what felt like "I'll see how long they'll sit on hold because they can't track back to me". I've had 2 survey calls and gave true opinion (1st one I was happy because that was before I found out it was all false promoting) then the one this week lowest and told I'd get a call to discuss. Hasn't happened. Enough venting but maybe by posing at least I'll know I'm not the only one that has this same issue.

OVER CHARGED FOR SEVERAL MONTHS

I have been over charged for months, I have been calling an speaking to several different people in billing an customer soluations, cant seem to get an answer from anyone.. They always seem to say there will be a discounted applied but never seems to happen. I think these people who are answering the phones just say what they want an never fix the problem.. I have asked for past 60 days to have a manger or superviser call me back an cant even get that, COMCAST HAS THE WORST CUSTOMER SERVICE<<<< I AM VERY SORRY TO SAY HOW DISAPPOINTED I AM

When the regular customer service reps fail, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

Over charged for games

Helppppppp
over charged for games on itunes
contacted them via email say they have not taaken money from account
but contacted my bank they told me they have taken and gave me ref number etc
but how do i speak to anyone personally rather than email ??? plese advice new to iphone

There is no phone number to call.
How to report an issue with Your iTunes Store purchase

Can I use Magic Jack for BOTH phone calls and Fax. Is Magic jack PLUS BETTER.

I am using the Magic Jack for regular phone calls. Now, I want to use it for Faxing in and out - on Windows - on a wireless connection to my Officejet 8600 Pro Plus. I see a lot of problems in the forum. Is it easier to buy and use the new Magi Jack PRO. AND. PLEASE, Does anyone have instructions for the installation and use?

I'm going to be up front and straight forward with you. Magic Jack, does not work with faxing 90% of the time. It's not designed to. That being said, you still have to have a phone line plugged into the printer to fax. There is no such thing as wireless faxing. There is internet faxing, through companies such as eFax, and you can use eFax wirelessly form the front panel of select printers. The 8600 is not one of those printers though. The printers that include the eFax app are in the PhotoSmart line. Now that you know all of that, you can try to get faxing to work with magic jack, but it' most likely not going to work. Here is a list of the things you can try:
Fist make sure you have a DSL/Digital filter installed in the line. Next, set the fax speed to slow. You can find steps in this document that will help with that. Last make sure the ECM (Error Correction Mode) is off. To turn off the ECM:
From the home screen, touch the right arrow.
Touch setup.
Touch fax setup.
Touch advanced fax setup.
Scroll down to ECM.
Touch ECM.
Touch off.
Touch the home button.
That's about all you can do to get it to work, and even then it's not guaranteed at all. Like I said, Magic Jack does not work with faxing.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Charges for receiving international calls

Can you tell me if I receive a call from Germany on my cell phone, will I get charged anything other than minutes? Is ther a per minute charge for receiving a call? If so, how much? If not, awesome!
I just have a normal Nationwide (US) plan on my phone.
Thanks!

If you receive the call within the Verizon network in the US, then it is just charged as minutes. If it is on the weekend or after 9PM and before 7AM, then it will not count against your monthly allowance.
Additionally, if it is from another Verizon cellular phone, the minutes should not count against your monthly allowance.

Is there a charge for cell phone if from Verizon to Verizon?

Is there a charge for cell phone if from Verizon to Verizon?

Are you asking if there is a charge for a CALL between two Verizon Mobile phones? Depends on the plan
If you are asking about a call to a Verizon landline from a Verizon Cell phone, then there is a charge, unless the number is part of your Friends and Family List

Why I am being charged for receiving missed calls in Argentina?

I have received charges for receiving missed calls which doesn't seem right as I am not answering them, knowing I will get charged. Not happy about this as my bill is much higher than expected. And my bill states I have called my Voicemail on 3 occasions which again is not correct. Can any one help? I cannot call EE as I will be charged as well.

If you leave your voicemail turned on when you roam abroad outside the EU, any missed calls you may get, the caller will be diverted to your voicemail as normal. However, as the voicemail platform is located in the UK, when roaming with your handset outside the EU, this in turn will always generate an international call back to the UK.
Those calls to voicemail you are seeing on your bill are these automatic diverts.
It's always advisable to turn off your voicemail when roaming to stop this from happening.
Details here with instructions on how to turn off your voicemail diverts.

Charged for a phone that I returned

I normally don't post online but this problem has me so irate that I filed a complaint to BBB and now I'm posting here. I'm sure someone has experienced this problem before and can offer some suggestion I haven't thought of. Here it goes...
I took the leap and upgraded to an iPhone 4S from a basic phone back in February because there was an online promotion (FREE phone). Well, I tried it for a few days and decided to exchange it for an Android phone. I called within the 14 day trial period and was told to go online to print out the shipping label to return the phone. I followed the instructions to return the phone and kept a copy of the tracking number from USPS. I even checked to make sure that the package was delivered, which it was on 02/25/14. Okay, everything was good so far, until I got a bill last month charging me $449.99 for the device I returned. What?! I immediately contacted VZW customer service and talked to someone who told me this would be resolved in 24 hrs. She took down the tracking number and said she'd follow up by the end of the day. She sent me a text saying she was still waiting to hear back about the ticket. Then nothing. I didn't get any more texts. So I optimistically thought it would be resolved by the time my bill was due. WRONG! I got an email from Verizon thanking me for paying in full. Now, I've been on the phone for hours, talking to different reps, repeating my story and finally, someone called me back with the bad news. The warehouse couldn't confirm I returned the device, therefore, he couldn't manually credit back the charge for the phone. I don't understand why I'm being held responsible for a phone that the warehouse couldn't keep track of. I even have a document from Verizon showing a refund of the upgrade fee and taxes I paid on the phone. IF THIS DOESN'T PROVE THAT I RETURNED THE PHONE, I DON'T KNOW WHAT DOES.
A quick search on this forum shows that this is not an isolated incident. There's a problem with the Fort Worth, TX facility. Verizon management should take steps to investigate this facility and find out why so many customers have the same issue with their returns! I cannot believe they allow this to continue and make customers pay for missing phones.
I'm ready to leave VZW once I'm refunded the charge on the iPhone 4S.

The basic premise here is when using Verizon's return to vendor program they have to do all the claims and inquiries and not you.
Unfortunately you will need to go to small claims court to get relief.
Send a certified letter return receipt requested to Verizon and dispute the charge. Enclose a copy of your USPS tracking and the dollar amount in dispute.
Then go to the court and file for that same amount as well as the cost of the certified letter and the court filing fee. Many times the court has the address for the court summons to be sent to. If there is a corporate store near you I would just serve them the summons.
Another thing I would do is call your bank and have that amount returned to you. A form you fill out can have a copy of the tracking results show it was returned. If done via credit card I would have the amount charged back.
http://www.BBB.org is another place to file a online complaint.
Verizon will call you back to settle. In any case if Verizon wants you to arbitrate don't do it. Small claims involves no lawyers and is very easy and relaxed court. You show your proof, you go home a winner.
In my state if they don't pay you can place a lien on their business license at the Department of State Corporations Bureau. They don't like acts like that so they will settle quickly.
Additionally once the package return was signed for as received you are not responsible for them losing the package.
If using auto pay I would stop it so you don't get zinged in the future.
Good Luck

I am being charged for a phone I never recieved

Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
What do I have to do to get this taken care of.
Regards,
One extremly upset customer

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

On IOS 7, how can you tell when your battery is charging for your phone?

on IOS 7, how can you tell when your battery is charging for your phone?

thanks everyone=you all helped.
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My problem is that after upgrade to IOS 6.1.3 my iphone not sounds! dont have sounds notifications for whatssap, FB, mails and can't listen music and talk with skype without headphones or speakers! only have vibrator and sound for one coming call!! what c

My problem is that after upgrade to IOS 6.1.3 my iphone not sounds! dont have sounds notifications for whatssap, FB, mails and can't listen music and talk with skype without headphones or speakers! only have vibrator and sound for one coming call!! what can i do!???? Thanks a lot for help me!!!!

I have a nearly identical problem with my Ipad 3. Mine is the left channel. I've yet to find help, but have found a number of other posts on this and other forums discussing the issue. People have tried restore, reset etc. Also, cleaning the ports with compressed air or cotton swabs. It appears to be a software issue, but no one is sure.
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As far as the 'level 6' poster, if you're going to be rude, please don't bother. Hope it was just a bad day.

Why do we have to spend $39 for a phone call if Adobe has made an error with your account ?

Have new computer with win8, cannot transfer with seral numbers, in my account there is no history of purchases of elements9 and premier elements 9. I refuse to spend money for a phone call for the error on my statement that leaves out the purchase order number not allowing me to download with a missing link.

Perhaps you will be kind enough to state your problem here so that volunteers can help you out. We can't help you with lost serial numbers or activations on multiple machines; otherwise most problems can be addressed and if there is no solution we'll say so.
G/L

HT5781 My macbook Pro just turned off randomly when I tried putting in the charger for my phone and wont turn on. what do I do?

So I was downloading albums for my phone on the macbook pro and I tried putting in the charger for my phone but i had it in reverse and when i tried putting it in it just completely turned off. When i connected it to the charger the light on the charger for the laptop would just flickr green and red lightly.

I know the iphone 4s can turn off the vibrate for all sounds, but is there a way to keep the vibration on for just phone calls (with the ringtone also on) but off for everything else?

I know the iphone 4s can turn off the vibrate for all sounds, but is there a way to keep the vibration on for just phone calls (with the ringtone) but off for everything else?

Short answer: No. Long answer: Nope
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
WYSIWYG No hidden settings.
If you want to suggest this to Apple:
http://www.apple.com/feedback/iphone.html
Message was edited by: modular747

Over Charged for One phone call??

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