I am being charged for a phone I never recieved

Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
What do I have to do to get this taken care of.
Regards,
One extremly upset customer

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

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I'm still being charged for returned phone (from November 2014)!

This has been a long issue. This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)! Verizon said they show it's returned! The latest excuse is that the warehouse is backed up on issuing return credits. FIVE MONTHS BEHIND THOUGH?! Come on now. I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail. We are so fed up with this. We've been promised the credit numerous times along with countless call backs that never happened. Now our service is being threatened. We are NOT paying for Verizon's mistake. Especially a $700 mistake. The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW". Wow, really? My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#). I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge). My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims. We've had it.

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Getting Charged for a Phone I never Received

I ordered a phone months ago, cancelled the phone nearly immeadiatley. VZW
customer service people were able to stop the package from ever arriving at
my home. Now I am dealing with this mess that I owe money for a phone I
never even got. I spoke to a person on Jan 8, I have been busy and have not
gotten around to contacting yet another verizon rep yet to try to firgure
this out, but this person credited me $20 on my account so I figured I had
a bit to get in touch with yet another person at verizon to resole this.
<< Chat transcript removed to comply with Verizon Wireless Terms of Service >>

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

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Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

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I am being charged for a phone I never recieved

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