I'm still being charged for returned phone (from November 2014)!

This has been a long issue. This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)! Verizon said they show it's returned! The latest excuse is that the warehouse is backed up on issuing return credits. FIVE MONTHS BEHIND THOUGH?! Come on now. I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail. We are so fed up with this. We've been promised the credit numerous times along with countless call backs that never happened. Now our service is being threatened. We are NOT paying for Verizon's mistake. Especially a $700 mistake. The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW". Wow, really? My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#). I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge). My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims. We've had it.

I have also been dealing with same issue since December and have been re-assured "it's been taken care of" Surprisingly its mid-April and still same circle and now I'm to over 60 hrs on phone with managers who keep throwing the previous one under the bus. I've actu now called two other phone providers and now working on contct buy-out because time is money I do not care about my time or corporate benefits at this time because all it seems is that everyone wants to get someone off the phone. I have confirmed my phone has been there as my tracking number proved and that the device number was wrong because a previous verizon team member did not update device number when I had insurance claim. I've been told the form was submitted then, the next time I was told that from was wrong, then the next time the device number was wrong, etc. all through this each and every time I was told not to worry as they could all tell my device was back in the warehouse. This has been a joke because I continued to get calls and nobody has the record of complete call. Then this week my phone was disconnected 1 day after new payment was due because I was unable to log in and confirm the device was removed. I called because of this and everyone things I had a credit for the service but that's not even it, the credit is for the device that was received nobody has done anything for service plus just keep charging more fees nobody can explain. Slap to the face was Thursday I was offered a $5 credit, I got another call today for $35 (a fee I paid Thursday) and they actually said they were doing me a service by calling, yes I was at edge and yelled and then asked for manager and was told one minute then he hung up on me. I called into customer service asked for a manager been on hold 47 minutes now keep having the same person come on the line trying to solve and at this time because the true notes aren't on there it's just getting more irritated. This same complaint will be sent to correspondent mobday with specific names as to who I spoke with becau besides all the over promising and not delivering each person had some different reason they could only give first name. Some gave phone ref number which made me feel a little better about notes but most just seemed to play what felt like "I'll see how long they'll sit on hold because they can't track back to me". I've had 2 survey calls and gave true opinion (1st one I was happy because that was before I found out it was all false promoting) then the one this week lowest and told I'd get a call to discuss. Hasn't happened. Enough venting but maybe by posing at least I'll know I'm not the only one that has this same issue.

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Switched to full Creative Cloud Membership, still being charged for single-app memberships.

I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I am being charged for a phone I never recieved

Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
What do I have to do to get this taken care of.
Regards,
One extremly upset customer

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

We paid the annual premium and are still being charged for the monthly.

We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person. This is the transcript:
Adobe <[email protected]>
Jan 9 (3 days ago)
to Debi
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 9, 2015 8:01:45 AM PST
Chat end time
Jan 9, 2015 8:28:01 AM PST
Duration (actual chatting time)
00:26:15
Operator
Sunil Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Sunil Kumar.
Sunil Kumar: Hello! Welcome to Adobe Customer Service.
Sunil Kumar: Hi Debi.
Sunil Kumar: One moment while look into the issue
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
Sunil Kumar: Thank you for the information.
Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
Debi Smith: k
Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
Sunil Kumar: Okay.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: I'm sorry, did I lose you?
Debi Smith: ARE YOU STILL THERE?
Sunil Kumar: Yes. Sorry for the delay.
Debi Smith: What is the status of the refund and the correction to my account?
Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
Sunil Kumar: Will that be helpful for you?
Debi Smith: I have contact Adobe before about this and thought it was taken care of.
Sunil Kumar: Thank you for your patience.
Sunil Kumar: I check and see that I need top forward the case to our relevant team for the for the refund for the subscription.
Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
Sunil Kumar: Is that okay for you?
Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
Debi Smith: Will they email or call? I have to go now.
Sunil Kumar: They'll email you.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: Are we still connected?
Sunil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sunil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Adobe Premiere Elements 9 Plus... Am I still being charged for Plus?

I just saw in my account that there is a yearly "renewal" for Plus and I've never even used the product. How do I find out if I was still being charged?
I just saw in my account that there is a yearly "renewal" for Plus and I've never even used the product. How do I find out if I was still being charged?

Are you talking about photoshop.com? if so there's a separate forum for that:
http://forums.adobe.com/community/photoshopdotcom
where you're probably more likely to get help finding out what's going on.

Still being charged for 2 seats

I know you won't be able to do anything but I have to "talk" to someone.
i'm being charged for 2 memberships on a single account.
supposedly you can't get 2 cloud memberships on one adobe membership.
you are charging me for 2 and i can't get any of the idiots in India to listen to me.
"According to the EULA you ....."
This has nothing to do with the EULA!!!!!!!
they sent me one email stating that "all was being taken care of and I did not have to do anything" then
the next week i get an email "since you have not contacted us we will be dropping the investigation"
what the hell is wrong with Adobe? or is it just me you are treating like crap?
i'm about ready to quit useing Adobe products, i've been a good customer since 1988!!!
what a waste of time
don hoye

Hi Don,
I'm sorry to hear about your poor experience. I looked up your account based on your email address you use here on the forums and it appeared that you did have 2 subscriptions but one was refunded the middle of last week. I think our support tried to reach you and let you know this was the case but didn't catch you at home. Where are you seeing that you still have two subscriptions? Are you seeing 2 charges on your bank statement?
Sorry to hear about your frustration,
-Dave

Why am I being charged for a phone I owned outright?

My fully paid for phone was stolen. I was advised that the Edge program was my best option for replacement & I choose to go with that option. But why am I charged $300.00 for my old phone in addition to the monthly charge for the new phone on the new program. Where did that amount even come from? as my 1st question said it was fully paid for. In reading the contract I don't see where you have to turn in the phone at the start, only if you "edge up" & I didn't do that.
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

You can't buy out a 2 year contract without losing your number. Dumb, but true for other carriers also.
You can buy out an Edge installment agreement.
Your cheapest option was to purchase a replacement phone at full retail price. Which for a Droid Turbo is $549
In 2 or 3 months when your old 2 year contract expires, call and ask for the out of contract discount. Depending on your data plan you will get $15 or $25 monthly line credit for being out of contract. That will offset your Edge payment, netting either a payment of $7, or a credit of $3 (based on the Edge payment of $22)

Returned HD SET TOP BOX but still being charged for it!!!!

I canceled my FIOS TV service on June 20th, and received the return kit on July 1st. I dropped off the package at my local post office on July 5th, as it was instructed on the return kit. I boxed the cable box, placed the provided shipping label, and dropped at the local post office.
A month later, I logged online to pay my monthly bill, I see that there is charged of $350.00 for unreturned set top box. So, I traced the package with the tracking number that I got from the post office.I found out that the package is still sitting at the post office that I went, even though It was a month later. I called verizon customer service center. I told the customer service representative that I returned the box. He says that I still have to pay for $350.00 because the package didn't arrive at the Verizon within 30 days of service stopped. BUT, I dropped off the package before the 30 days. I don't know what happened to the package at the post office, I never doubted that it would sit there. THAT'S NOT MY FAULT!!!! I told him that there must been mistakes at the post office. He says that I should've brought it to the local verizon center. BUT, THAT'S NOT WHAT THE RETURN KIT SAYS!!! I FOLLOWED INSTRUCTIONS AS VERIZON ASKED ME TO!! DROP OFF AT ANY LOCAL POST OFFICE!!!!!! He said he will request an investigation, and I will be notified. Now, that's 2 weeks ago...
I tried online chatting and made some other calls but, gets the same conclusion " someone will call you back" which never happened....
Meanwhile, I traced the package few times more, and it started moving after I made the phone call to verizon customer service center. Last time I traced it, it was in Greensboro, NC. So, I thought it will be all ok, once the investigator reaches me.
Guess what? Today, a package was delivered to my house... the cable box that I returned...
I called in again to explain everything again and let them know the new news, but still gives me the same answer.. "wait until notified."
so now, I don't know if I should keep this box until notified, I'm afraid if I will get charged another amount.
I'm so tire of waiting and the empty promises by Verizon. And I really don't know what to do!!
Anyone from Verizon willing to step-up and resolve this?
I have the copy of receipt from post office, and tracking details..

Hi shu0429,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Store clerk at verizon said I would not be charged for returning phone, now have a $300 bill for used phone whose battery is terrible

Phone was broken so I brought it into Hawaii VW store. I stated that I was three weeks from a free upgrade but if I could get a free replacement then I would take that. He and the manager looked at the phone and said it would be replaced for free if I sent it in. I asked, again, if he was sure it would be free otherwise I would wait for the free upgrade. He said it was. I send it in and get a "gently used" [battery drains in 2 hours with no use] phone in the mail. Now, two weeks later, I get an email stating the phone was not covered and I owe $300. Now I'm stuck with $300 bill, a used phone whose battery is terrible, when I could have just waited for the upgrade if the saleskid and his manager had been honest instead of trying to close the store early at 745pm. Any ideas on how to remedy this situation?
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Well, Im not sure of your definition of "broken". What was wrong with the phone? And also it was out of warranty, since you say you were 3 weeks away from upgrade. So along with that, its reasonable to conclude that the charge is valid. They wont reverse it.
Best wishes

I have skype premium but am still being charged fo...

Hello,
I purchased a subscription to skype premium but am still being charged for calls I make to a US mobiles. Why? I am currently living in France, does this make a difference? I assumed Skype premium allowed free calls to US land lines and mobiles.

Hi,
Skype Premium bundle with Unlimited US & Canada is offered only to US and Canada customers at the moment.
If you are located in France then you will only get Skype Premium, which doesn't include Unlimited US&Canada, therefore calls are charged from your Skype balance.
Skype Premium alone enables you to make group video calls https://support.skype.com/en-us/faq/FA10868/What-is-Skype-Premium
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Returned Defective Phone. Shows delivered. My account is being charged for non returned phone.

I have called Verizon over and over again and it seems that your representatives get my story wrong every time. I returned a defective phone to your warehouse in Fort Worth, TX and it was delivered on August 26th 2014. I have called numerous times and provided the tracking info many times and I am still getting messages that a fee has been applied to my account.
I have doneseek some research on the internet and it seems that your company is doing this to many of your customers. If this is not resolved and I am charged for a phone that has been returned, I will seek legal help and contact the news. I refuse to pay $599 for a phone I returned.

My sons phone was defective got a replacement from verizon. Followed directions and was returned to Fort Worth Texas. On November 3 2014 Was sent text on Nov 14 I was going to be charged if not returned. Called they began a "ticket" to rectify the situation. Today 12/27 spent over 3 hours. Listening to someone tell me no mind you this is the third supervisor. It is not Verizon's fault or responsibility until the phone is checked in. And a refund can not be issued until it is. We have begun the process AGAIN but that was only a few hours ago what did they expect them
To do. So this has been going on for 2 months. The proper ticket was only issued today. again not their fault. Who's fault is it? This is insane.! $449 is not chump change. Did it ever occur to verizon to change procedure?! How many customers have been fed up and just paid this?!

Wrong phone listed as returned and still paying for returned phone, how did I finally get a credit?

I went to the Rancho Santa Margarita store back in February. On the 16th I switched to the Edge program and added my boyfriend. We bought 2 phones under the Edge, however, we needed to return his phone the next day due to no service at his work.
The sales representative was great and returned the phone, however, on the receipt he listed my phone as being returned. I have been back to the store twice to get it fixed, called them multiple times as well and still no credit for the phone I no longer have in my possession.
I finally did a live chat with a representative online with Verizon and he said he would look into and take care of it. But recently, I received an email from him saying that there is no record that the phone was returned so I would need to go back to the store that apparently won't or can't help me either.
It is obvious that the wrong phone was listed on the return receipt since I am using the returned phone listed on my receipt and still paying for it as well. The other phone I am paying for is not even connected to a phone number. So it should be common sense and obvious that the wrong phone was listed as being returned because how could it be if I am using still using the phone that was apparently returned and it is connected to my phone line.
I have spent hours trying to get this resolved and have now paid $275.12 on a phone that is in Verizon's possession but they won't and/or don't care to acknowledge the mistake on their part of listing the wrong phone returned.
How can I finally get this resolved and get my money back? Any ideas would be greatly appreciated. I have never had bad customer service until now and would hate to cancel my account, but am very close to that point.

Ok so I am still perplexed by this situation and why Verizon chooses to ignore my pleas to help me get a refund for a phone that I no longer possess since I returned it to them the next day. I am still having to pay for this phone and am getting extremely upset at this situation.
To make matters worse since I posted about this situation at the end of January, I did have one person contact me from Verizon and ask me for more information. I provided that information and have not heard back as well as now all receipts related to this incident have been removed from my account. Well I did keep a copy of these on my computer and on several zip drives so I still have the proof of them continuing to charge me for two phones when it shows a receipt of one being returned even though they listed the wrong one.
I sure hope this was a mistake and not a cover up to try and eliminate all evidence of this mistake.
Should I go to the better business bureau with this issue? Has anyone else had a similar situation and if so how did you finally get it resolved.
Thank you in advance for your information and suggestions.

Charged for a phone that I returned

I normally don't post online but this problem has me so irate that I filed a complaint to BBB and now I'm posting here. I'm sure someone has experienced this problem before and can offer some suggestion I haven't thought of. Here it goes...
I took the leap and upgraded to an iPhone 4S from a basic phone back in February because there was an online promotion (FREE phone). Well, I tried it for a few days and decided to exchange it for an Android phone. I called within the 14 day trial period and was told to go online to print out the shipping label to return the phone. I followed the instructions to return the phone and kept a copy of the tracking number from USPS. I even checked to make sure that the package was delivered, which it was on 02/25/14. Okay, everything was good so far, until I got a bill last month charging me $449.99 for the device I returned. What?! I immediately contacted VZW customer service and talked to someone who told me this would be resolved in 24 hrs. She took down the tracking number and said she'd follow up by the end of the day. She sent me a text saying she was still waiting to hear back about the ticket. Then nothing. I didn't get any more texts. So I optimistically thought it would be resolved by the time my bill was due. WRONG! I got an email from Verizon thanking me for paying in full. Now, I've been on the phone for hours, talking to different reps, repeating my story and finally, someone called me back with the bad news. The warehouse couldn't confirm I returned the device, therefore, he couldn't manually credit back the charge for the phone. I don't understand why I'm being held responsible for a phone that the warehouse couldn't keep track of. I even have a document from Verizon showing a refund of the upgrade fee and taxes I paid on the phone. IF THIS DOESN'T PROVE THAT I RETURNED THE PHONE, I DON'T KNOW WHAT DOES.
A quick search on this forum shows that this is not an isolated incident. There's a problem with the Fort Worth, TX facility. Verizon management should take steps to investigate this facility and find out why so many customers have the same issue with their returns! I cannot believe they allow this to continue and make customers pay for missing phones.
I'm ready to leave VZW once I'm refunded the charge on the iPhone 4S.

The basic premise here is when using Verizon's return to vendor program they have to do all the claims and inquiries and not you.
Unfortunately you will need to go to small claims court to get relief.
Send a certified letter return receipt requested to Verizon and dispute the charge. Enclose a copy of your USPS tracking and the dollar amount in dispute.
Then go to the court and file for that same amount as well as the cost of the certified letter and the court filing fee. Many times the court has the address for the court summons to be sent to. If there is a corporate store near you I would just serve them the summons.
Another thing I would do is call your bank and have that amount returned to you. A form you fill out can have a copy of the tracking results show it was returned. If done via credit card I would have the amount charged back.
http://www.BBB.org is another place to file a online complaint.
Verizon will call you back to settle. In any case if Verizon wants you to arbitrate don't do it. Small claims involves no lawyers and is very easy and relaxed court. You show your proof, you go home a winner.
In my state if they don't pay you can place a lien on their business license at the Department of State Corporations Bureau. They don't like acts like that so they will settle quickly.
Additionally once the package return was signed for as received you are not responsible for them losing the package.
If using auto pay I would stop it so you don't get zinged in the future.
Good Luck

HT1807 I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network. How dan i be sure that i am not being charged for roaming?network , I am still showing a network

I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network. How can i be sure that i am not being charged for roaming?

Make sure data roaming and cellular data is turned off. If you don't want to receive calls or SMS then put your phone in airplane mode and reactivate WiFi

I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. NEED RESOLUTION

I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. I NEED HELP 6 TCC TICKETS HAVE BEEN OPENED - PROMISED CALLS BACK AND NEVER GET CALLS.
About to cancel my account and move to AT&T
TCC TICKETS: (removed)
I am trying here for the last resort. After this evening my account along with my business account will be cancelled. Total lines that Verizon will have lost will be 93 lines.
PLEASE SOMEONE JUST HELP ME!!!!
I already tweeted and facebook messaged Verizon. Your CS group has gone down hill over the last 3-6 months. I use to enjoy being a customer.
>> Edited to comply with the Verizon Wireless Terms of Service <<

not all the lines have ETF's. I have 30 tablets and the rest phones. The phones have ETFs and the tablets are all month to month.
The total to move my account over is going to come out to about $8500.
Rep has been trying to get my business for years. I was always loyal to Verizon until this happened.

I'm still being charged for returned phone (from November 2014)!

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