Overcharged 7 times for pre-order & NO REFUND!!!

so i pre-ordered the new SOAD album, and iTunes charged me 7 times for it! i would not have even noticed except i use online banking and say that there were 7 charges in a row for $10.99 on my account from PayPal. i emailed iTunes who said that i would have a refund in 3-5 days. well, today is day 6 and still no refund. to top it all off, the pending refunds from iTunes have been "removed" from my PayPal account. so what, they are stealing my money? anyone else with this problem? i am so angry and disappointed that they did not even email me or fix the error until i said something!!!

I to was charged multiple times, 9 to be exact. See my thread here: http://discussions.apple.com/thread.jspa?threadID=258740&tstart=45
iTunes support has ignored my last two e-mails regarding this matter, (I just sent another 'new' one in hopes of it not getting ignored) its amazing to me they aren't going out of their way to help get this resolved since it was a obvious billing error/problem on their side with paypal.
I just want an immediate refund so I can move on to another music service other then iTunes.
TrackID: 1271283
L

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