Overseas data charge frauds - Netherlands Vodaphone

Beware Vodafone Netherlands
Just got back from Europe. Verizon connections in the Netherlands are though Vodafone. Except, the Vodafone connection does not show up on my HTC Verizon phone as Roaming - so, setting the phone to deny data roaming does not do what you'd think it should. As a result, various apps just do their thing and end up passing data, which Vodafone promptly bills at $20 / Mb.
The only way to stop the scam is to disable the entire mobile network on the phone.
Other connections through Proximus in Belgium worked correctly and indicated the phone was in a Roaming area.
Extended discussions with Verizon reps resulted in no solution (should have disallowed the charges) and no indications they would fix the problem. Either the phone is not roaming (so I owe no roaming charges) or it's a problem with the Verizon/Vodafone system and so should not result in charges.
Call it what it is - billing fraud.

IMG
Yah and their very rude,especialy the girls that work their.My monthly bill averages $180-$190 a month in 2 days it jumped up to $547,then after I bitched and complained that I think my phone was hacked by a scammer from Ghana,God why did I get tricked into giving this theif my cell #####Now I pay....Verizon treated me bad after years of faithfuly paying my bill on time and in full,Just tells me it's all about the money.I will pay it ,since it is my own stupidity,but they don’t have too threaten me,that if I don’t pay in full,Phone gets disconnected,I called FBI in Accra,Ghana about this and they said yes,they have many illegal ways of doing this with out a trace.....Anyway I am moving on too a more customer friendly Cell company.......VERIZON=GREED!!!!!!After I get out of this contract,enough rude treatment is enough!!!!!!!Any body have same happen to them,let's get together and put a lawsuit together????????

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It's my understanding that when traveling overseas, all i have to do is turn off cellular data to avoid high data charges.

it's my understanding that when traveling overseas, all i have to do is turn off cellular data to avoid high data charges.

With Airplane Mode you will not receive phone calls. If you are just worried about Data Charges then just go to Settings>Cellular>Data 'Off' This may also turn your iMessage off such that all your iMessages even in a WiFi environment go out as Text Messages. If you still want to use iMessage from Apple device to Apple device in a WiFi network then go to Settings>Messages> and turn it back on after you have set Cellular Data to Off. Ckuan is correct though about having some per minute received or outgoing call and text charges. For one example, if you were traveling in Canada but didn't have a Canada Plan you would pay about 89 cents per minute and 50 cents per send / receive Text.

How is it possible to accrue data charges on wifi and asleep?

I'm not very happy with what's going on right now. My family of 3 shares a data plan of 8GB. I use under 1G, my husband <1G-1.5G and my son uses a ton so I decided to start looking into when/how much data is being used. In the previous billing cycle we went over by .009 on the final day of the billing cycle so what's the point to pay $10 for 2G and then not be able to change it back, therefore I took the stupid $15 overage charge for literally nothing. Anyway, I began to look through the time stamps and data usage per phone and it's pretty fishy. I'm being charged data at 4:06am, 10:06am, 4:06pm and so on. I have an iphone5, my husband has an iphone6 and my son an iphone 6+. Spoke with a rep tonight who claimed it may be due to my wifi losing connectivity and auto updating while connected to the LTE. That's a load. My whole family switched to Verizon because we couldn't ever get a good signal where we live with AT&T. My husband finally was forced to try a different company due to work and having to have a reliable network where we live. Not one dropped call, not one issue with wifi-Verizon was actually the miracle mobile provider I never knew existed. I waited a few months to make sure that it wasn't too good to be true and at once dropped AT&T totally and switched my son and my phone to Verizon as well. Having a teenager I knew we needed to probably have more data to be on the safe side but they can't seem to tell me how his data is being used and from 4/2 to today (4/14) he has used over 4G of data according to them. I pull up the dates and times and know for a fact that he was connected to home wifi for 1.6G+ and at his school wifi for another 1.6G+ and only 1.2G+ could have possibly been used off wifi. And I also see that there are massive amounts of complaints regarding this same type of sham. Not to mention I had added Family Base to be able to set limits on the data my son uses. But apparently since he's able to access the MyVerizon account from his phone (albeit he isn't an authorized user on the Family Base plan) he is able to go in and change any parameters I had set up. So tonight I go in and remove this feature from our account and now 30 minutes later I get a "Welcome to Verizon Family Base" text. WTH is going on??? I want real answers now or I will be looking into what others have done regarding this type of abuse. I had high hopes that this was going to be an honest, reliable network I could trust but this data business is insanely bogus. I'd like to hear back from someone regarding getting this researched and resolved. I don't want to feel discontent about something that has been going good so far. But I don't really feel like I should have to turn off all cellular data and close all open apps when I'm on wifi in order to keep from having data charged inappropriately. Thanks for your help and prompt resolution to my concern.

We are suffering from the same nightmare. It has been 8 solid weeks of phone calls to Verizon, then Apple, then to our cable service provider; daily data checks; overage charges; fights with the teen; HOURS of time invested in trying to get to the bottom of sudden and exponential jump in data usage. It started about a month after we upgraded my daughter's phone to a 5s. She is even more conscientious than me about not using it unless we are connected to wifi. For the first month, all was fine and we were going through the normal 2G. Then, with absolutely NO habit or usage change on our end, we were blasting through that like lightening. She was disciplined for the overuse. We added another 1G just to be safe. That went even faster than the 2G!!! We are now at 6GB at almost double the rate we went through 2!!!
I have kept a log of the time spent trying to solve this issue -- almost 5 hours of phone time alone. I literally have an AppleCare supervisor in my phone contact list because he is so perplexed!!!! After several Verizon technical support calls, we finally an agent who really wanted to help. She was convinced my daughter's phone had a rogue (malware) virus. Apple said it had to be the hardware. But when we really looked at the metrics -- both of our iPhones AND the iPad all all using data when on wifi, supposedly. We had one month of overage charges refunded, but with the problem not solved (reset both phones to factory settings; exchanged our modem for a new one !!!) I added -- you guessed it -- MORE DATA!!!
I didn't see how Verizon could be guilty of fraud -- after all, something of this magnitude would put the entire company out of business ultimately and it just doesn't make sense. But this is WAY OFF. Further, mid-way through our issue, the data category that was using the most data on my daughter's phone -- "Business Services" -- suddenly disappeared and now the main usage category is "Web Apps". Verizon. Really? It's a poor show.
I'm considering eating the contract termination fee and returning to AT&T. I'm not quick to assume, which is why I've spent months assuming some responsibility for the data, but it's very clear to us now that there is something very illegal happening here.

Can't view data charges online

Ok we have 3 non smart phones on our family plan and have data blocks on them as we do not use data at all. I check the accounts weekly for any unusual things and last week noticed minimal data charges on sons account 4 days in a row. He is in another state for 10 weeks and bikes to work evey day so I asked him about it and he said he was putting the phone in his pocket so I figured the button to connect to the net must have got hit while biking and it was trying to connect it's an ENV2 phone so told him to turn it off and put it in his back pack to avoid this.
Now this week when I log in and check the accounts I can see data usage for hubby and I and there is none as should be but for sons line when I try and see the data usage it says your current data usage information is not available at this time. Please check back later. It's been saying this for about 4 days now so what gives? Have not called yet so will do so tomorrow if it's still saying that. Mary

Below is a recent post of mine on another thread and I have updated it with some new information that may be helpful to others suffering from "uninitiated data charges".
I had the very same uninitiated data charges problem and customer service claimed these charges to be valid. I don't possibly see how uninitiated data session charges can be considered valid.
Back in 2010 Verizon was fined by the FCC the largest fine ever levied against a wireless company. 25 million and agreed to refund customers over 50 million dollars. Why? Due to uninitiated data session charges! Washington Post article below at:
http://www.washingtonpost.com/wp-dyn/content/article/2010/10/28/AR2010102806478.html
They seem to be up to their old tricks...
The best way to make Verizon pay attention is not just switching carriers. The best way is filing a complaint with the FCC. Or do both! It's very easy to file a complaint (an easy form) with the FCC do it here>
https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B
The problem would be termed "uninitiated data session charges".
As mentioned in previous posts by myself and others there has been mysterious data session charges on our bills that were uninitiated by us. My repeated calls to Verizon customer service has resulted in no explanation for these uninitiated data session charges, only the response from CS (Customer Service) that these charges are valid.
My research of the past few weeks has shown that these charges, as mentioned, were uninitiated by the user and are (at
minimum) a result of a program placed by Verizon within the operating system of at least two Verizon models produced by LG. This program initiates the data exchanges that we are billed for, have to pay and have been paying.
Due to a lack of a significant response or resolution on the matter I filed a complaint with the FCC. The action of the FCC was swift in notifying Verizon of my complaint and charges.
Then “lo and behold” I receive a phone call from a Jennifer Rathburn (770) 521-5636 of the Verizon Executive offices in Atlanta notifying me that they would like to resolve this matter with me. Jennifer’s demeanor and action seems to indicate that she would like to satisfy me and would be investigating my complaint regarding the uninitiated data session charges because they care about their customers. It would, however, be tough to convince me of that, as I believe I would never have gotten ANY resolution short of my filing a complaint with the FCC. At present Verizon has until June 29, 2012 to respond to FCC in regards to my complaint.
Over 6 months of complaints to their CS and I never got any type of action or explanation of the data session charges except for them to say that the charges were valid. I heard the phrase,“these charges are valid” so many times from so many different CS reps that it seemed the reps were trained to give that response. I finally got one of the CS reps to admit that actually was the case. They WERE trained to give that response.
You may also find it interesting to read the FCC Consent Decree, which Verizon agreed to in 2010 to stop the FCC
investigation. You can do that here http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-10-2068A2.pdf
In the Decree, Verizon Wireless represents that:
the Company conducted a comprehensive, good-faith, internal investigation into whether Paygo customers had been incorrectly billed for data usage;
(ii) based on the internal investigation, the Company has concluded that the majority of the erroneous charges involved data exchanges caused by third-party software (created by a third-party but they left out the part saying they had placed it there) built into certain customers’ phones, while other charges resulted from, inter alia, customers accessing certain web links that should not have incurred charges, devices that incurred charges for attempts to access data when there was insufficient network coverage to complete the transfer, and unwanted third-party data transfers affecting customers with content filters;
(iii) based on the internal investigation, the Company has further determined that a total of approximately 15 million Paygo Customers were, or may have been, erroneously billed for data usage from November 2007 to the Effective Date
(iv) based on the internal investigation, including a review of billing records and other relevant data, the Company estimates that the total amount of the refunds and credits that should be paid to those Paygo Customers is approximately $52.8 million. (**** that's a BIG mistake!)
In consideration for the termination of the Investigation, Verizon Wireless agrees to the terms, conditions, and procedures contained herein.
If you read these “terms and conditions” I think you will agree with me that Verizon has “forgotten” their responsibility under that decree.
At first Jennifer had led me to believe that mine was an isolated incident and also tried to convince me it was a data charge for picture messages but now that I have gathered a large amount of evidence against Verizon particularly on the scope of the problem I will be making another complaint to the FCC.
C'mon Verizon... "same ol, same ol" You may have made a "mistake" last time but I'm betting I can prove this time it was no "mistake"!
Anyone wishing to contact me directly may do so at [email protected]

HT4314 If you use Game Center does it use data charges on your bill?

Can someone tell me if you are playing games on Game Center does it charge on your account as data charges?

This weekend, the AT&T tower near our home failed. We had no AT&T cell service whatsoever. During this time, our home WiFi was always running at 100%. No iMessage would go through, nor could any iMessage be received. Both my and my wife's iPhone 4S were connected to the home WiFi and were used with it. Two things did not work: cell service and iMessage.
I think that iMessage seems to rely on the phone data plan, or at least the cell service must be in range to use it.

The "More Everything Plan" is ruining my life! (and adding random data charges to my bill)

Hello,
I recently changed my data plan a few months ago to the 6 GB Data plan with 2 phones tied to my service when I upgraded my phone to the Samsung Galaxy 5. For the most part my wife and I have been doing pretty good at keeping the our monthly data usage down to the 6 GB. On Nov 4th was I upgraded to the new 10 GB my everything plan and ever since that change, my account has been making RANDOM data charges at all hours of the night! I pulled both my wife's Data Usage report and my own and compared them.
Looking at my wife's data usage below, you can clearly see that there are automated data spikes that her phone went through on the same exact time on different days! Looking at the dates, these spikes did not start to automatically occur until we upgraded our plan on Nov 4th. The same goes for my data usage below. There are multiple days that my phone surged on the same exact time with large spikes of data! These reports were organized by largest "Unbilled Data Usage" spikes.
These spikes SHOULD NOT be occurring and have nothing to do with what apps we have installed our phones. We have both filtered our usage by apps on our phones and they do not add up. What's the point of having a larger data plan, if that data plan just steals MG randomly off your phone for no reason??? Because of these spikes, I have add to pay over $100 in overage fees and in November, I have already had to buy MORE DATA ($20 for 5 GB more) because I was already at 90% of my usage with 2 weeks still to go in the billing cycle! I need actions and not suggestions. I'm not the only one with these problems and this needs to be addressed.
Please help!!!!!
(Wife's Data Usage)
(My Data Usage)

You're right, data usage can be confusion...especially when your response above doesn't make sense.
If data usage is counted in 6 hour blocks, then how in the world did Nov. 5th last 138 hours??? Data was calculated 23 times on 11/5/14 and 14 times on on 11/4. These are just 2 examples of when the data was pulled in in "6 hour blocks of time". Nearly every day in my pulled report this month shows 2 dozen or more times the data was recorded and billed each day. (see below)
Further more, if data usage actually was counted in 6 hour intervals, that still doesn't explain why my phone randomly surged 1.27 GB of data at 5:36 AM in the morning on 11/12/14. Even if this counted data since 11:36 PM the night before on 11/11/14 night, there's no way I would have used this much data! Since I work during the weekdays 9-5, I am already in bed at this time and not using my phone. And it can't be recorded data usage after 5:36 AM, because then what would be the point of having a time stamp in the report? Where was this data coming from??? (see below)
The timing of my spike in data is just way too coincidental of when I upgraded my data to 10 GB earlier this month. If you compare our data usage against other months (when I had 6 GB) we didn't have random spikes like we are seeing now. There is something wrong with the new data plan on our phones, and I really wish someone could clearly point out where these additional charges are coming from. Please have a representative contact me at your earlier convenience.
6 Hour Blocks of Time?
Data pulled at 5:36 AM
Data Spike in the Past Months

Is it possible to print from iPhone 4 on a non wireless printer via use of the USB data / charging cable

Is it possible to print from iPhone 4 on a non wireless printer via use of the USB data / charging cable.

No

Can someone explain data charges to me?

Upgraded to a smartphone Samsung Nexus. First Data plan and all. So, what is costing me alot of data when I am at work,home asleep,connected to wifi at home(Xfinity). I am barely on the thing and in three weeks 75% of 1GB is already used. I am not a gamer either. So, any explanation of exactly what data charges are for and help would be greatly appreciated. I am thinking about going back to my old phone and my old plan not this new stuff and share everything plan. Thank you

ac3dc11 wrote:
Thank you to you both in reaching out and trying to help me.
Brian68, I realize to some that might not be much data and maybe I didn't explain my concerns very well. Trying to use the phone for web/games only at home with our wifi via xfinity. Yet the data is in the 19,000's kb (whatever that is) and lower at home using wifi. It also shows data usage when I am asleep or at work totally not using the phone. Again not techno so also need additional help on your ideas regarding background data off and your app suggestions on where and how to do that if you can please. Thank you.
Ann154, Thank you for your continued help. I have done what you have suggested so far. Anything else comes to mind just let me know. Thank you.
Is 19000 kb the SPEED or the amount of data used? At any rate if you data is being used when you are not using the phone it could be you have background data on and also you could have you apps on auto update. Make sure you shut off auto update on apps and also set it to where apps only update over wi-fi.

I have a long list of Certificate Authorities, many of which are overseas, e.g. Netherlands, Turkey, China, and many others. Should I delete them?

I have a long list of Certificate Authorities (about 280), many of which are overseas, e.g. Netherlands, Turkey, China, and many others that are unknown to me. They do not appear to be related to any websites I visited. Are my emails compromised in terms of privacy? Should I delete them? Why do I need so many certificate authorities?

Sure delete them... but when you get email or try and open a web page that has a certificate from them you will not be able to open the mail or the web page without issues or making manual decision to trust the authority in question. The geographical location of the certifying authority is of no relevance.
The now defunct Mozilla Messaging used a certifying authority in Israel for it's certificates (Start) so if someone had deleted that from their settings in a fit of xenophobic housekeeping they would not have been able to open their web sites or read mail from their employees without problems.
Certifying Authorities form a chain of trust. They on the whole certify one another, but at the top of the certification pyramid/s there most be someone or group of someones who the program simply "trusts" to certify. Hence programs have a long list of pre approved companies that are allowed to issue certificates. These lists are constantly updated and should there be a serious security issue such as one of the authorities being compromised. The people at Mozilla will update or revoke that authorities trusted status.

HT4995 Internationally using Location Services without having data charges. What settings should use on my iPhone 5?

I'm traveling to Europe and I want to use Location Services without having data charges. What settings should use on my iPhone 5? I want to be able to use Trip Advisor City Guides Application to tour around cities for free. I have a Verizon International Plan for my trip, but it is still pricey. I would like to keep my iPhone cell services on for incoming calls, but I want to prevent international data charges. Thanks for your help!

You don't "choose" to use th 3g network.
If you have paid for it in your plan and 3g coverage is available, your phone will automatically use it when necessary.
3g provides faster internet speeds than 2g, so you can watch video or download stuff faster. Wifi is normally faster than 3g.
Your iphone gps is "assisted", meaning it uses network data to calculate your position.
Also, you would still need the network to download maps, directions etc as they are not on your device.

Data charge for phone updates

I recently bought two 9300s from BestBuy. I'm getting data charges that the rep at Koodo says are related to the phone updating itself. I don't have a data plan (only used for messaging and as a phone) so these charges stand out. Some of the charges are at 5AM or at other times when I know the phones are not being used. All data charges are identified simply as RIM. I have a couple of questions:
Re: the charges in the middle of the night. I'm at home - the phone is connected to WiFi. Why would I incur data charges.
Is there a way to tell the phone not to update that will not affect messaging (text & picture) or the phone? Because I'm not using any higher end abilities of the phone I don't really care if it updates.
Is there a way to tell the phone to only update using WiFi? Since some of these charges are from when the phone is connected to WiFi I'm not sure how effective this might be.
Any help would be appreciated. After a month's worth of the BlackBerry/Koodo experience and am somewhat disenchanted.
Thanks

I recently had my Motorola 4G Droid replaced after it was damaged. After activating the new phone, I received a message about a software update that said, "Your RAZR has been updated with Android 4.0 software". After the update I lost all my emails and contacts that had just been synced to my new phone the day before. I am not a techy by any stretch of the imagination, and have had at least five Verizon Wireless devices over the years, and want to know why the software cannot be update before the device is activated? I had to go to a Verizon Wireless franchise/dealer (Millennium Communications, 1660 Bethlehem Pike, Flourtown, Pa. 19031) where Bob was of great assistance in getting my emails and contacts restored. It took Bob 45 minutes to do this and he is very conversant with all the Verizon Wireless devices and services. It would have taken incalculably longer for me to to resolve the issue. During the time Bob was assisting me as a "good neighbor" he was unable to make sales during that period and I was unable to fulfill multiple business contacts I had scheduled for that day.
This entire charade seems so unnecessary: Why have a practice that updates software after a device has been activated, only to have all recently transferred emails and contacts erased? This is the antithesis of good customer PR/Service/Customer Support in my opinion. Shame on Verizon Wireless for putting me and Bob through this.
Jerry Quill

$ 10 Data Charge for Cellphone Upgrade

Verizon is forcing us to pay $ 10 a month per line data charge in order to upgrade to a decent phone - they must be getting so big that they don't care whether people leave for a provider that doesn't force you to do this. We have tried reaching a supervisor to discuss & the people who answer their phone tell us that a supervisor is unavailable. The phones that they offer that don't involve this charge are substandard. Does anyone else have an issue with this?

SmoothCriminal wrote:
Seriously? REALLY? Another one of these "I'm upset because Verizon is forcing a $10 or more data pack on us" forums. You should search the forums, there are tons of forums with the same complaint, give it a rest. I am going to give you the same message that I always give to people who keep on whining about this issue, when obviously NO ONE is listening. And Verizon, don't delete this message, I AM NOT "BOMBING THE FORUMS"! Here is the message:
(This message is to people who rant about how they hate data packs)
Ok,
PEOPLE!!!! Give it a rest! I understand that you think the mandated data plans are "unfair" and what not, but ranting like a child with a tantrum isn't helping anything. Maybe you should consider thinking up an idea that would appeal to Verizon, while still being REASONABLE. But Verizon probably doesn't want customers like you, because if you don't like the data plan that probably means you aren't giving them much money anyway.You can send them a letter, and calmly and assertively (and nicely wouldn't hurt either) tell them how you feel, and like I previously said, give them an idea for something new(even though I'm 99% sure they won' t use it, let alone care...). If Verizon just dropped the data packs then there would be a bunch of people complaining about how they got fined for using data (those people would probably be the same people who claimed they weren't using any data...). There would be a crap load of extra problems. I think that if you don't like how Verizon's business works you should tell THEM, not us (or you can just leave Verizon). I'm not going to lie, I actually like the data pack...I use the internet all the time. I don't even have a smartphone, I have a 3G multimedia phone (but I just ordered a Palm Pre Plus, for better internet and some other cool features, so I'm about to join the smartphone crowd)...I actually chose to get a even more expensive $30 unlimited data pack. But thats just because I use it a lot of internet. But if you don't like the data packs, MATURELY state your opinion to Verizon, not us (or leave Verizon). I'm sure I'm not the only one who doesn't want to hear it anymore. And don't send me a reply saying something like "We can state our opinion if we wanna." or "You shouldn't just think that forcing a data plan on customers is ok" or correcting me on something I said, BECAUSE I REALLY DON'T CARE! I'd just appreciate if you stopped complaining to us, and start talking to Verizon (or like I mentioned early, you can leave). Oh, you guys aren't being forced into data plans. No one is coming to your home and saying "You must get a data plan, or you will be in trouble with the law". If you don't want a data pack just get a simple phone (the Razzle is actually a pretty full-featured phone that happens to be a feature phone). If you don't want a data pack, then what is the use a smart phone or a 3G multimedia phone? I would think a simple phone would be just fine for someone who doesn't use data. There might be a couple of extra features on the smartphone or multimedia phone...but I have a feeling SOME people (not all), just want the look of the smartphone, but you don't actually care about the features (since you don't get many features with out data). So, please, express your feeling to someone that can actually do something...or at leasts cares. P.S. If you think I'm wrong, don't message me about it!
(Thanks to those people who are trying to stop the annoying people who rant about how they hate data packs, and also thanks to those who don't (or have stopped) rant about how they hate data packs)
Pretty good ranting yourself there for someone ranting against those who who are (your words) "ranting like a child with a tantrum" about something you happen to disagree with and obviously do not understand. Your recent posts could be characterized using the same words.
You continue to amuse and entertain (please don't stop!) as well as miss the point. I know you said you don't care but just to set the record straight, the issue is about choice and being able to choose the devices and services we were allowed to choose prior to 01/18/10 when the mandatory data surcharge was enacted. We do not like the choices Verizon has chosen to allow us to make. However, we still do have the choice to express our opinion here (unless Verizon takes that choice away as well) and anywhwere else where customer opinions are allowed and encouraged. If that bothers you then you have a choice to read or not read these posts and respond or not respond. That choice is up to you, but as i mentioned before , it is entertaining.
Although, I obviously disagree with your point of view, I respect your right to have one and express it here or anywhere else as you see fit. For me to ask you to stop would be as silly as you asking us to.

Data charges on newly activated G'Zone Rock

Just upgraded 2 phones, one a G'Zone Rock and one an LG Ally. Have PAYG data on rock, since husband never goes online. Ally has unlimited- So got my 1st bill, and there is a $48 charge on the Gzone's line for data usage....22 MBs that occured 5 mins after it was activated. Since my husband doesn't know how to use internet on the phone, and in the 5 years he's had a Gzone he's never had a data charge, seems pretty ridiculous, plus his phone shows 0 KB total download on it lifetime...... so I called to dispute it and rep said they can credit half the charge. Honestly, I would own up to it if he were downloading things on his phone but I checked it and there is nothing, the only thing I did when it was activated was to download the Backup Assistant...The thing I DONT get is on my Ally, for the last week , being online constantly, I have only used less than 5 MB per my counter. The rep on the phone said just browsing for apps takes up MB, but even still, for his phone to have a 22 MB charge when my Ally only has done 5 MB? Does anyone know what could possibly be done on a new phone in 1 min to incur 22 MB charge and if there is a way to see what it was that did that?

Did a fresh install and still having the same problem. Giving up now. Mod can now close this thread

Hotspot data charges

I just recently figured out I could simply turn on my iPhone 4S hotspot & connect my iPad to it. My question is this... is there an additional data charge above and beyond the monthly charges if you stay under the 2GB? Thanks for any help.

It depends on which plan you're on. If you are on a Share Everything plan, the hotspot feature is included and just draws from your data package. If you are on a Nationwide plan, there is an additional monthly charge.

Excessive mobile data charges

I have just received my latest BT monthly mobile bill for my son's phone which includes £300 of non-itemised data usage charges. As I do not have the unlimited option which is available for only £5 per month I am faced with this horrendous charge. When I contacted them they explained that the charge is correct but do not have to provide any of the following;
Details of how the charge is made up or justify that they are correct. No times or dates are provided.
Advise me or provide any sort of warning when the 10MB free allowance has run out.
Justify why the unlimited usage charge bears no resemblance to actual costs that can be occurred without this, at £1.47 per GB. With their broadband charges you only pay a few pounds if you exceed the monthly allowance, nothing like this.
The costs are listed in the small print but you would still not be able to know the amount used without checking data usage every day.
My point is that no-one would expect charges like this to build up so quickly and without warning. Does anyone have any similar experience of this?

Hi Brian,
Sympathise with you absolutely.
I had a similar but slightly less expensive issue following a software upgrade to my HTC s620. The upgrade was perfomed by a BT customer service agent who remotely connected to my PC and made the upgrade happen. Unfortunately she forgot to inform me that I'd start receiving all my emails to my phone as well. I realised when - over two separate monthly bills - there were unexplained high data charges. Two months running BT customer service reversed out these charges. (I didn't use my phone for emails.) I have now started subscribing to the £5/month extra data package as my 20-yr old daughter is using our HTC Hero. We're now operating well within our new data limit.
May I suggest that you "count to 10" and basically go on bended knee to BT Customer Services and explain what has happened and that it was purely accidental/unintentional. Plead poverty. With luck you may have the same good fortune as me.
My advice is: Be patient and friendly and allow the staff to do a favour for a "nice" customer who has a heartbroken son begging foir his father's forgiveness. Hopefully this is the truth anyway....!
I agree with you and don't think that is at all fair to penalise customers on the basis of your bullet points.
If BT wants its brand to be synonomous with fairness, clarity and transparency - it still has a few light years to go!

Overseas data charge frauds - Netherlands Vodaphone

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