Ovi suite crashes when opening the "Photos" Panel

Question

Whenever i try to open the "Photos" Panel Ovi Suite crashes. I'm thinking it may have to do with it trying to index all of my videos, so i removed the "My Videos" folder from the watchlist, but it still crashes. I think maybe i need to delete it's cache, but have no idea how.
This is the crash report from Windows:
  Problem Event Name:    APPCRASH
  Application Name:    NokiaOviSuite.exe
  Application Version:    2.2.0.245
  Application Timestamp:    4c2da5db
  Fault Module Name:    NokiaH264HPMPDecTFilter.dll
  Fault Module Version:    1.0.4.0
  Fault Module Timestamp:    4c062e83
  Exception Code:    c0000005
  Exception Offset:    00001b85
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    13322
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Answer 1

Hi  kuroyume
Thank you for your post.
Could you please provide more information regarding this issue.
SYSTEM INFORMATION: Help about Ovi Suite-System Information- Copy and paste.
CRASH LOG FILES
Windows XP
- On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog  destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the notepad.
- Find the minidump file (probably C:\Documents and Settings\%username%\Local Settings\Temp\???.DMP) . If there are multiple .DMP files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and kill process "dwwin.exe", the dump file is locked by this process.
-The dump file can now be copied.
Windows Vista and Windows 7
- On application crash, you'll see the dialog suggesting "Check online for a solution and close the program" AND "close the
program". Do not click either yet! Leave that pop up open.
- Open TaskManager (e.g. press CTRL-SHIFT-ESC simultaniously).
- Find NokiaOviSuite.exe from the processes list in TaskManager.
- Right click NokiaOviSuite.exe and select Create Dump File.
- When the dump is ready, a dialog opens and tells where the dump was stored.
- Also expand the crash popup dialog window's "View problem details" and copy the contents to this case.
- After you have got the needed data press "Check online for a solution and close the program" in the crash dialog.
NOTE: If the crash dump is huge in size then follow the steps provided here.
Here is the step by step instructions to send files on Ovi.
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password. 
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected] , mention your forum user name and link in the mail content
12. Select the epiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email receipient will receive an email with a link to download the file.