Laserjet M 1530 MFP fax from pc not working

 I installed the full driver for the Laserjet M1530 MFP on my Windows 8.1 PC and printing, copying, scanning and manual faxing (directly from the unit) all work fine.
This unit is connected to my PC via a USB cable, although I am connected to my company's network.
What I cannot do is fax from my PC, either a test page or a document from, say, Word.
I applied the IE11 fix, since I have Internet Explorer 11, and upgraded the firmware to the latest version, but still no luck.
The error message I get states that the unit is either off or disconnected, which it isn't.
Can anyone help?

Hi @gillesofi ,
I see that you are having issues sending faxes from the computer. I would like to help you out with this issue today.
I wasn't sure what fix you tried, but I see that you are using Internet explorer 11. It is possible that the shell interface of the HPsendfax app. uses the IE build. I know the HP Software Piggy Backs Internet Explorer. With the newer version of IE it could possible be interfering. Any version below IE 11 should be fine.
Make sure the USB cable is connected directly to the computer. (not a hub or docking station)
Temporarily turn off any Antivirus Software to make sure there isn't any interference.
Check to make sure the fax driver is installed. Access the Device Manager window.
How do I get into Windows Device Manager?.How do I get into Windows Device Manager?
If the there are any yellow exclamation marks or unknown devices listed for the printer, right click and update the driver.
You might have to click the + marks to check each section. Sometimes it is listed under Universal Serial Bus Controllers or Print Queues.
Was the fax listed in the Device Manager window?
How was it listed?
Your welcome to send a screen shot if you like.
Try faxing again from the computer.
Have you tried faxing from the HP Toolbox Software? (error message)
You might have to uninstall the HP Software and reinstall it again.
Uninstalling the Printer Software.
Perform a clean boot on the computer. This will prevent most third-party programs from interfering with the software installation, since some third-party programs can provoke this issue. Here is some information on how to perform a clean boot: Performing a Clean Boot in Windows. Temporarily turn off any Antivirus software.
Download, save and run the newest software available. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Select your operating system, click next and click on the software to download and install.
Try to fax again.
There is a FAX4Word plugin for Word. It allows easy print/merge to FAX machines. Other posters have used this as a substitute. This is just a work around till we can figure out why you are not able to fax from the software or third party software.
I have provided the steps for changing the settings in the ToolboxFX to receive faxes to this computer for future use, if you decide to do this. To turn it off you can do this from the printer's control panel, page 127. Laserjet M1536.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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