Monthly Payment Plan & lack of care!

I am in my mid 70's & I have been with bt for about 50 years for phone only. I have been on a monthly payment paln of varying amounts all under £30 a month. I thought I was on anytime call plan, however it was only weekemd calls. When BT restructured the prices of calling time and evening rates went up considerably, so do my bills. My last quarterly bill was £145 of which £91 was for calls to uk landlines £46 for line rental and £8 for other calls. BT called my and said my monthly payment plan payments were too low and they were putting them up to £79! I discovered when my last quarterly bill arrived that I was only getting weekend calls free. It is disappointing after being a customer for 50 years that when the customer service agent called me regarding my monthly payments that they didn't inform me why my bills were so high and suggest that they put me on anytime calls. However, they didn't and had a pensioner paying £60 a month more than necassary!!

I would agree that you should be on Anytime calls, and you should arrange that straight away if you haven't already done it. That should cost £22.45 a month plus any non-inclusive charges.
As to your monthly payments, it's not possible to say what you should be paying as that depends on how much of the £145 had not been covered by your credits. If you can post a bit more detail there might be some specific advice on that.
In general terms though, my view is that the way adjustments to the monthly DD work can be a bit of a swindle, and I'm currently pursuing this with BT. As well as posting more detail, have a look in MyBT > My bill > Manage your payments > Change regular payment > Change payment details > tick "Change the amount you want to pay". When you click on the current amount what does it say in the pop-up box?
You can click the white star next to this message if you think it was helpful.

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Huge increase in monthly payments AND billed for w...

I moved back to BT for calls a couple of years ago and set up a monthly payment plan to help with the cost as I'm on a low income. In March I also signed up for BT Broadband. My payments up until then had been £45 a month, BT anytime plan ( I use about £12 a month on non-inclusive calls to mobiles) I thought this was high just for calls but was told this was as low as they would allow. On checking my online account recently I discovered that the monthly payment has now increased to £81!? I knew that adding the Broadband would increase the payment but almost double it??
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Anyway, long story short - I decided to allow a couple of these £81 payments to come out of my account so as to clear what was a £36 CREDIT and is now a £124 Debit, due to the changes, and then call and ask if the payments could be reduced.
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Where do I stand with regard to having this charge reimbursed to me? I cannot afford to lose £30 due to BT's incompetence.
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Hi onlythebun
I'll be happy have a look into this and see whats going on.
Could you email me at [email protected] with your BT account and telephone number please along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Paid bill and switched to monthly payments...

Hi, I just paid my bill in full and have now swtiched to monthly direct debits to avoid the payment charges. My question is this, as I was billed in advance for line rental etc, when will BT start collecting the monthly payments, as surely I am now in credit for 3 months? Will they just collect any call charges for the next 3 months?
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If you have moved to the Monthly Payment Plan (quarterly bills with regular monthly payments), your monthly payment should include line rental, package costs and call charges. This means that you will have more or less paid the next bill by the time it arrives. (There will be some discrepancy because call charges vary, but this is catered for by subsequent reviews of your monthly payment.)
On the other hand, if you have changed to monthly billing, I would expect the next 3 bills to be for calls only and subsequent ones to include a month's line rental and package charges in advance. But you don't always get what you expect, and in this case I would check with BT via Live Chat.
You can click the white star next to this message if you think it was helpful.

Re: Can't increase monthly payments online

SORRY HAD TO COME THROUGH YOUR POST TO ASK QUESTION DONT REALLY UNDERSTAND HOW TO USE FORUM . ANYWAY 6 JUNE CONTACTED BT ABOUT CHANGING BILL DATE FROM 22 TO 30 OF MONTH SAID I COULDNT DO IT COS I PAY IN FULL EVERY MONTH ANYWAY THEY SUGGESTED I CHANGE TO MONTHLY PAYMENT PLAN AND PAY 70 POUND MONTH I WAS CONCERNED COS I DO TAKE BOX OFFICE FOR KIDS AND DONT WANT TO HAVE ANY ARREARS ANYWAY RECIEVED EMAIL THIS MORNING AND THEYVE UPD MY BILL TO 107 A MONTH COS THEY SAY I WONT BE PAYING ENOUGH . PHONED THEM WAS TOLD I HAD TAKEN OUT A QUARTERLY BILL WHICH I KNOW NOTHING ABOUT TOLD THEM I WANT TO CANCEL THEY SAY CANT UNLESS I PAY 213.93 YET I ONLY PHONED THEM ON 6 JUNE AND MY LAST FULL BILL WAS ON 22 MAY PAID IN FULL YET CHARGING IN ADVANCE TILL 6TH SEPT . HELP ANYBODY PLEASE

Try an online chat, they may be able to help. Use this link
https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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https://bt.custhelp.com/app/contact_email/c/4951
As an aside can you please take your typing off capitals. It is difficult to read and is considered as shouting on forums.

Can't increase monthly payments online

I've just tried to up my monthly payments online but I got an error message and was advised to drop the payment amount instead of increasing it.
I guess it's because I have a good credit balance at the moment, but the thing is, I know I have used a lot of BBtalk calls and extra broadband usage recently and expect to for the foreseeable future so I want to increase the monthly payments now rather than be faced with a large bill later on.
Has anyone else encountered this problem?
Del.
Solved!
Go to Solution.

Hi Djh22
It's not really how direct debits work on the Monthly Payment Plan system, on this system you don't really get a bill its more of a statement as because your on Direct Debit you don't receive things like reminder bills.
If you really want to increase the amount I can try to do this for you but the system does tend to decrease again if there is a high credit balance on the account.
Either way if you email me at [email protected] with your account details and the amount you would like me to increase it to.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Welcome to this forum.
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Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
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Monthly Payment Plan & lack of care!

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