Paid for skype credit but can't even use it

Hi.I paid for skype credit over the weekend but I am yet to make one call. My Internet is excellent so I don't know what the problem is. However when it starts to connect my service bars disappear at the top of my phone. This is very frustrating as I had a number of people to ring and I'm yet to make one call successfully. It just says "connecting" and then ends. Can someone please help me resolve this issue , if not can you please arrange a refund. Thank you.

Hi. Not sure where the iPhone comes in (unless I have created this post in the wrong category -in that case, my apologies). I haven't mentioned what phone I use, but yes Android.
It doesn't call any numbers whatsoever, saved or unsaved on my contact. I haven't tried groups. Don't have any groups on my contact.

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