Palm Desktop 4.01 Issue with finding user folders before Syncing

Hello, Im using the palm desktop ver 4.01 alone and not syncing to a handheld device. When I create a new user, it nots creating a new user folder. Does the desktop version store the info in a different files than the info thats sync to the handheld device?
Thanks for any help in advance.
Frustrated and helpless at this point.
Post relates to: Visor Platinum

The path of the files are:
computer > OS (C > Programs File (x86) Folder > Handsprings > Sam Folder (my old user name)
There was also a set under a folder name Palm in the same location.
and
computer > OS (C > Programs File Folder > Handsprings > Sam Folder (my old user name)
There was also a set under a folder name Palm in the same location.
The modification date of the files are 3/15/2011. This is old. I use the palm desktop everyday so I would have expected the modification dates to be more recent. The 3/15 is the last time I snyc to my hand held that I no longer use.
I still have all the files, I copied the entire palm folder and handspring folder.
Please let me know if you need any other info.

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