Palm Desktop by Access won't install in Windows 7

Guidance please! After upgrading Sony VGC VA1 from XP to Win 7, I cannot install a newly downloaded version of Palm Desktop by Access . I get error messages that ...Palm Desktop by ACCESS.msi cannot be found. Uninstalling ihe previous version hasn't helped.
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View Solution.

Great! Glad to help.
AFAIK, there is no such version - 6.2.2 is the latest Access made before ceasing support for the program.
MicroSoft has had a typo on their support site for a long time now. Is this the version number you are referring to?
WyreNut
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Similar Messages

Centro desktop won't install over earlier palm desktop and can't un-install old version

The Centro CD won't install the Centro Access Palm desktop
desktop - it stops and says I must de-install existing Palm desktop as it won't upgrade the earlier version.
Trouble is, I can't de-install Sony palm desktop. It is in c:\program
files but doesn't appear in control panel / add remove prgrams; didn't
allow revo to de-install it.
I tried just plugging in the Centro but windows could find usb drivers
(presumably)
So i'm a bit stuck. HELP!
Post relates to: Centro (Unlocked GSM)
This question was solved.
View Solution.

That was the next step.
I just needed to know what the OS of the PC was and the version of Palm desktop so I could tell you where to look for the correct folders.
Here is some more info. for you.
Click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/centro/centro_gsm/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
Post relates to: Palm i705

Palm Desktop by Access 6.2.2: Palm IIIxe won't sync to WinXP but Zire Z22 will

No device
Palm IIIxe with OS 3.5.3 and Z22 with OS Garnet 5.4.9 and Palm Desktop by Access 6.2.2 on a WinXP SP2 box. Z22 appears to sync correctly and the IIIxe SAYS it's syncing but the Palm desktop account is blank.
I think I need to roll back to an earlier version of Palm desktop, e.g. 4.14. If so, can I first uninstall 6.2.2?
The Palm support website says, "Do not un-install previous versions of Palm Desktop. If you have an existing version of Palm Desktop on your computer, leave it as-is, and install this version on top of it."
Thanks for any help.
John

Your Palm IIIxe wont show the pims because hotsync 6.2.2 only allows the newer pim format. There is a free addon application from Pimlico called PalmHotsyncSetup that may allow you to sync with it. PalmHotsyncSetup

"...wizard was interrupted before Palm desktop by Access could be completely installed..."

When I attempt to install Palm Desktop 6.2 by running PalmDesktopWin62.exe everything seems to go fine until the "Configuring Registry" starts. Then I get a Microsoft Windows message that says: "... The wizard was interrupted before Palm desktop by Access could be completely installed. ...". Then the installation stops and the installation does not happen.
If it matters I'm using Windows Vista Home Premium. And before I attempted the installation, I: uninstalled my previous versions of the Palm Desktop using the uninstall feature from the CD installation disk, deactivated my virus protection, shut down Windows Defender, and set the PalmDesktopWin62.exe compatibility mode to the "Windows XP (Service Pack 2)" option.
Does anybody know how to fix this problem?
Post relates to: Palm Z22
This question was solved.
View Solution.

Have you tried just running it "normally"? How about disabling your AntiVirus software temporarily during the installation?
At this point you may need to do a "Clean Uninstall" and some registry edits before trying again:
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=43307&jump=true
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Desktop by Access

I installed the Palm Desktop by Access with its HotSync application because it was listed a while back as an upgrade to my existing Desktop software. It seems to work fairly well, but now I can no longer HotSync my Outlook account. My Palm is a Tungsten T3. I still would like to view my emails on my Palm after I synch. Any suggestions?
Post relates to: Tungsten T3

Hello Fisroy and welcome to the Palm forums.
Palm Desktop 6.2.2 and earlier can sync with either itself (Palm Desktop) or Microsoft Outlook on a Windows PC. You will not be able to sync your PIM data to Thurnderbird. If a third-party solution exists, I am not aware of it.
Alan G

I get a "Palm desktop by access application has stopped working" message when switching to the Month calendar view.

I have a Z22 and am running Access version 6.2.2 on a PC with Vista.
When I move from Day, Week or Year to Monthly view in the Calendar, I get the "Palm Desktop by Access Application has stopped working" (and then the Windows message saying they are checking for a solution, which they never seem to find).
Does any one know 1) how to fix this and 2) what is the cause ? Am I running old software which I need to update ?
Thanks.
Post relates to: Palm Z22

Thank you, aeisha_anis for the steps to correct this problem. I verified that I must have corrupted calendar data as the PALM Desktop does come up and work when I follow your first 4 steps and remove the data from it. I can't, however, get through the importing step at the end of your instructions. I've tried a few times and am afraid I may have messed up the data file as it now is only showing a datebook. mdb and a datebook.bak file under the DateBook folder I copied to my desktop, but no datebook.dab folder as it was showing before and I never did find the datebook.dat file you mentioned. I still have all of my current calendar data on my Palm Centro but I can't get it to sync with the Palm Desktop without getting the "Palm Desktop by ACCESS Application has stopped working" message. Do you have any ideas on how to fix this problem? Thanks much!

Month view off "Date" app on Palm Desktop by ACCESS 6.2.2

I have Windows XP (Home) with Palm Desktop by ACCESS 6.2.2.
I also have a Palm Z22 and a HP TouchPad.
My problem is with the Palm Desktop. In the "Date" application it will not display the Month view. There is no problem with the Day or Week view, but when I click on the Month view,
a screen pops up that says "Application has encountered a problem and needs to close".
It then says "Send report" or "Don't send".
After clicking on either of these, the Palm Desktop window closes.
I do not know where to retrieve the "Send Report" information if it has been sent.
Any help would be appreciated as the Month view is very helpful when planning future appointments or activities.
THANK YOU VERY MUCH....
Post relates to: HP TouchPad (WiFi)

I have Windows XP (Home) with Palm Desktop by ACCESS 6.2.2.
I also have a Palm Z22 and a HP TouchPad.
My problem is with the Palm Desktop. In the "Date" application it will not display the Month view. There is no problem with the Day or Week view, but when I click on the Month view,
a screen pops up that says "Application has encountered a problem and needs to close".
It then says "Send report" or "Don't send".
After clicking on either of these, the Palm Desktop window closes.
I do not know where to retrieve the "Send Report" information if it has been sent.
Any help would be appreciated as the Month view is very helpful when planning future appointments or activities.
THANK YOU VERY MUCH....
Post relates to: HP TouchPad (WiFi)

Palm Desktop by Access will not sycn with Android using CompanionLink

I formerly used a Palm Treo but I am now using a Droid phone. I have been using CompanionLink to sync the info between my Droid and the Palm Desktop, but recently experienced some problems with the Palm Desktop. It began with Palm Desktop not opening and giving me the error message, "Palm Desktop by Access application has stopped working." I was unable to perform a sync, so I uninstalled Palm and then reinstalled it. I can now open Palm Desktop and sync my Droid with it; of course since I did a reinstall, all the info was gone from Palm Desktop. I performed a sync, and the message on the CompanionLink box says indicates it was successful, but only a few days worth of the calendar and none of the other information appears in Palm Desktop.
Does anyone have any suggestions as to how I can get Palm Desktop working correctly again so that it shows all the information I am trying to migrate there from my phone and will sync properly in the future?
Thank you.

Just in case it is not clear... that post was made after I bought the bluetooth adapter and tried following the advice provided in the Vista 64 Hotsync solution found! post. Again-- my statement of not working is for the following reasons:
1) my PC tells me that the sychronization completed with errors.
2) when I look at the log that the Backup sychronization aborted.
3) It almost invariably tells me that it Failed to backup 1 file(s) and that file is "NetworkProfiles2" through a "Protocol Error: Unknown error. (6410)"
4) many of my contacts (over half) duplicate during this synchronization.
5) many of my appointments (over half) duplicate during this synchronization.
The information about creating a virtual serial port on my PC comes from my actual palm itself. The palm info is in the HotSynch verbage and it tells me to contact my computer manufacturer. In doing so however they have no idea how to do this and Palm does not either. I am still working with HP on trying to resolve that part of it but I am thinking from the hours of research that Palm wants me to create another COM port but again the help I am finding on this is beyond my pay grade so to speak... you can check out the following link and try to help me if you like:
http://msdn.microsoft.com/en-us/library/ms885792.aspx
So... any ideas my friend? It appears that some Vista 64-bit users are having success with a bluetooth synch but I have tried emailing those that claim to have been able to do this with no luck. I am not having any luck (I hope my outline above is clearer)-- and no one has seemed to had any luck recently.
I would love to make this work-- I bought this phone for this functionality.
Post relates to: Palm m515
Post relates to: Palm m515

Palm Treo 755p -- bought new computer with Vista and downloaded Download Palm Desktop by ACCESS 6.2 -- now the sync does not work, asks for drivers

Hello...
I am new to the Palm (~1mo.) but I was using hotsync with my old laptop which had Windows XP and was not experiencing any real problems. That computer is going bye-bye, I bought an HP with the Vista OS and I followed the directions on downloading the Download Palm Desktop by ACCESS 6.2 from the website but now I can not get my device to sync-- The Desktop computer asks for the appropriate drivers. I tried searching online, on the disk that came with the smartphone and even reinstalling a couple times and everything is dead in the water...
Anyone able to help me out on this?
Is there an additional patch of some sort to download?
Post relates to: Palm m515

Just in case it is not clear... that post was made after I bought the bluetooth adapter and tried following the advice provided in the Vista 64 Hotsync solution found! post. Again-- my statement of not working is for the following reasons:
1) my PC tells me that the sychronization completed with errors.
2) when I look at the log that the Backup sychronization aborted.
3) It almost invariably tells me that it Failed to backup 1 file(s) and that file is "NetworkProfiles2" through a "Protocol Error: Unknown error. (6410)"
4) many of my contacts (over half) duplicate during this synchronization.
5) many of my appointments (over half) duplicate during this synchronization.
The information about creating a virtual serial port on my PC comes from my actual palm itself. The palm info is in the HotSynch verbage and it tells me to contact my computer manufacturer. In doing so however they have no idea how to do this and Palm does not either. I am still working with HP on trying to resolve that part of it but I am thinking from the hours of research that Palm wants me to create another COM port but again the help I am finding on this is beyond my pay grade so to speak... you can check out the following link and try to help me if you like:
http://msdn.microsoft.com/en-us/library/ms885792.aspx
So... any ideas my friend? It appears that some Vista 64-bit users are having success with a bluetooth synch but I have tried emailing those that claim to have been able to do this with no luck. I am not having any luck (I hope my outline above is clearer)-- and no one has seemed to had any luck recently.
I would love to make this work-- I bought this phone for this functionality.
Post relates to: Palm m515
Post relates to: Palm m515

Address book from Palm Desktop by Access is missing on computer!

Please help - My address book from my Palm Desktop by access is GONE - I can find only a "address.mdb" file, but no updated .aba file - Is there a way to restore this file or find a backup? I cannot imagine how it just disappeared! I no longer use the Zire handheld as it broke, please help!
Thank you

If Thunderbird will accept .csv or .tab file formats you can export the data in those formats from PD. Use the following procedure to export your data.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.

HP OfficeJet J6410 won't install under Windows 8

Hello to you all,
Two days ago, I bought a new notebook for my daughter. She needs it for her study. It's the HP Pavilion TouchSmart 11-e000ed.
Again, just like the situation I wrote about before in this topic over here (link: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind... the OfficeJet Printer J6410 won't install under Windows 8.
Now this is what I've done before the problem occured:
- I made a username and password for her,
- I activated Windows 8,
- I made a recovery-point,
- I took my external DVD writer, installed Office 2007 Home and Student for her (o.k, I know it's old, but it's very o.k - and legal copy -. for her study, used it myself as well and still do, and never any complaints about that one), and activated it,
After that and restarting the notebook;
- the notebeek activated USB 2.0 (it does that automatically at first use),
- installed XPS2OneNote (to use for Office OneNote 2007),
- installed SaveAsPDF&XPS,
- removed Norton Internet Security (I never use it, I use something else for that purpose, but was - and still am - planning to install that on a later moment),
- I made sure the notebook can access the server we have here at home, and made a share for her.
After that I used the OJ_AIO_J6400_Full_Win_WW_140_408.exe file (Dutch, but I'll translate the text in English).
From this point on I will describe as precisely as possible what happened
- - the program extracts some files, no problems there,
- - when the first screen appears, I pressed 'Install',
- - a bar appears, and after that another pop-up that says tha you must allow all HP processes. I pressed 'Next',
- - system is controlled, and after that one must agree with the licence agreements. I checked the box, and pressed 'Next',
- - the system is prepared for installation and - yes! - there it comes... an error message.
The error message says:
C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
Please not that this is a different message than the one I got before, as I described in my posting before, (link again: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
Nonehteless, I assumed that, as before, the problem was with the C+++, just like before. That is why I made the following steps:
- I used the OJ_AIO_J6400_140_408_Scrubber program, run L4 4 times.
- I looked for the KB2565063 update, but it isn't there anymore. So, instead, I ran all updates there are until the system said that there are no updates to be found,
- After that I took the old installation disk that came with the OfficeJet J6410 printer, and (tried to) ran hpsetup.exe. It doesn't do a thing! Literally!!
- after that I tried to run the the OJ_AIO_J6400_Full_Win_WW_140_408.exe file again. No success. I got the same error as before (see above, the ..\7zS0FF0\Setup\de.. thing again.
So, what to do now?
Anyone got some helpfull tips for me? I would really appreciate your feedback / help.
Thank you in advance,

Hi again,
No, it didn't work. And, the solution you offered neither.
This is what I've done.
After downloading the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file, I tried to install it.
It failed. I got an error message similar to the one before.
'C:\users\<username of my daughter.\AppData\Local\Temp\7zS57DB\Setup\de.'
I tried to ran the scrubber again, and the CCCUninstaller and tried again.
Same error message occured.
After that I tried to look for the KB2565063 file again. Found it this time and ran the vcredist_x64 file.
I rebooted the system, tried to run the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file again.
Same error message ocuured.
So, after that, I followed the steps you proposed.
Step 2 - searching for hpoins*.dat --> no results found.
Step 3 - searching for hpwins*.dat --> no results found.
Step 4 - I ran the Run Dialog box and typed MSIEXEC /REGSERVER (with AND without the extra space between ('MSIEXEC /REGSERVER') in the Dialog Box and pressed Ok.
Got an error message in Dutch:
'Kan het bestand MSIEXEC /REGSERVER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
Translation: 'Can't find the file MSIEXEC /REGSERVER. Check if you typed the name correctly and try again'.
Step 5 - I ran the Run Dialog box and typed MSIEXEC /UNREGISTER (with AND without the extra space between ('MSIEXEC /UNREGISTER') in the Dialog Box and pressed Ok.
Got an error message in Dutch:
'Kan het bestand MSIEXEC /UNREGISTER niet vinden. Controleer of u de naam juist hebt ingevoerd en probeer het daarna opnieuw.
Translation: 'Can't find the file MSIEXEC /UNREGISTER. Check if you typed the name correctly and try again'.
So... conclusion: NOTHING worked.
My ideas for a possible solution didn't work, and neither did your ideas for a possible solution.
Reason why I want it to work is because of the HP Solution Center. If I can not install it with the software from the original installation disk, or the software that one can download from the HP site (the OJ_AIO_J6400_Full_Win_WW_140_408-4.exe file that is), than I have no HP Solution Center. That would be a pity, for I am sure my daughter would really love the use and ease of the program, and would really use it a lot for her study.
What's next? What else can I try to solve the problem?
Got any more idea's or helpful hints?
Thanks in advance,

PC Suite 7.1.40.6 won't install on Windows 7 64-bi...

PC Suite 7.1.40.6 won't install on Windows 7 64-bit
Massage : Installation operation failed.
The Installation source for this product is not available. Verify that the source exists and that you can access it.

Please uninstall Pcsuite if you have already.
1. Uninstall PC Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove
2. Run new PC Suite cleaner.
3. Install latest Pc Suite.
Download latest Pcsuite from website and try : http://europe.nokia.com/support/download-software/nokia-pc-suite
or you can try to install Nokia Ovisuite and continue your work. You can download from here: http://europe.nokia.com/support/download-software/ nokia-ovi-suite
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
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Indesign CS6 won't install on Windows 7 64bit via GPO

Good afternoon,
I created a installation of Indesign CS6 with application manager enterprise 3 to deploy to computers via the active directory.
It installs correctly without issue to Windows XP x86 machines however won't install to Windows 7 x64 machines.
When the computers starts it trys to install but fails and proceeds to the login screen. The following information is left in the Windows event log.
Has anyone else had this problem and more importantly know how to solve it?
Log Name:      System
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Date:          13/08/2013 9:44:23 AM
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Windows failed to apply the Software Installation settings. Software Installation settings might have its own log file. Please click on the "More information" link.
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
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<EventData>
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    <Data Name="SupportInfo2">3961</Data>
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Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      108
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
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    <Task>0</Task>
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    <EventRecordID>9481</EventRecordID>
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    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
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<EventData>
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    <Data>1603</Data>
</EventData>
</Event>
Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      102
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
The install of application Adobe InDesign CS6 from policy Global-Application-Adobe InDesign failed. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
    <EventID Qualifiers="0">102</EventID>
    <Level>2</Level>
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    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
    <EventRecordID>9479</EventRecordID>
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data>Adobe InDesign CS6</Data>
    <Data>Global-Application-Adobe InDesign</Data>
    <Data>1603</Data>
</EventData>
</Event>

Hi Abhijit,
I am able to install InDesign CS6 manually on the machines from the CD/DVD however when trying to install it via GPO or running the msi using the msi exec commands it doesn't install and leaves the above errors in the event log.
The installation was made using the same CD/DVD and the installation works on the Windows XP clients and software other than InDesign CS6 will install to the Win 7 64-bit machines via GPO.
Cheers,

RSAT won't install on Windows 8.1 Pro - "The system cannot find the file specified."

Please help. RSAT won't install on Windows 8.1 Pro. Every time I try, I get the same error - "The system cannot find the file specified.". I really don't want to have to refresh the PC to get it working! I've installed the update successfully on
a fresh win 8.1 enterprise install on a Hyper-V VM.
I am in uk, so have installed the en-US language pack first. I did have a windows component store corruption but I've managed to fix that.
event log says:
Windows update "Update for Windows (KB2693643)" could not be installed because of error 2147942402 "The system cannot find the file specified." (Command line: ""C:\Windows\system32\wusa.exe"
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CBS log (C:\Windows\Logs\CBS\CBS.log): http://1drv.ms/19CAv14

As Roger Lu reported, the log indicates that there is corruption in the update files that you downloaded. The log actually reports “file not found”, so you may also want to check permissions on the extracted files in C:\Windows\SoftwareDistribution\Download\76ecaa86ec6712300c2d71cbcdad378c\.
You can also re-try downloading the files to see if your original download was just corrupt.
Bruce Wooding Windows Outreach Team- IT Pro Windows for IT Pros on TechNet
It was a permissions issue! Thanks so much Bruce!
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1) double clicked the installer.
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Not really sure why this happened as it doesn't make sense but it's working now :-)

Photosmart C4680 software won't install in Windows 8.1 64 bit

Photosmart C4680 software won't install in Windows 8.1 64 bit. The installer starts, then never does anything. I see it in Task Manager consuming resources forever:
Here is the version I am trying to run:

Hey!
Sorry for the drop-off from the thread, I must have missed your response, I apologize.
When it comes down to the actual installation and issues revolving around that; it is no longer an HP printer issue. It is an MSI (Microsoft Installer) issue.
For MSI support, I recommend for you to call Microsoft Technical Support at 1-800-642-7676.
Best of luck and let me know the outcome if you think of it. Have a great day!
I worked for HP.

Palm Desktop by Access won't install in Windows 7

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