Palm M105 Communication code issue

I have a Palm M105 that is used with Hub Manager for door security at a shelter. There was an issue and I had to reinstall Hub Manager and the Palm software. Now that everything is reinstalled the Palm is not recognizing the communication code when it is put into the door to make changes. The code was not changed in Hub Manager and the Palm will Hotsynch with the PC. I just can't get it to import and export data from the doors with out this code working. Can any one help?
Post relates to: Palm m105

You may need to hard reset your device and rename your backup folder. Go to http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887 and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;
XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old
Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
After this procedure, reinstall the program and set it up again. See if this may correct the issue.
Post relates to: Palm i705

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    Post relates to: Palm m105

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