Palm TX won't sync HELP!

I have tried everything to try and get this to sync with Outlook 2007 but it keeps getting hung up. I have contact Live Chat several times. They had hard reset, download Outlook 2007 conduit, install new software, in the Hotsync Manager, I have told it not to sync the Back up since it seems to get stuck there, but still won't sync.
Does anyone else have any suggestions? I have the Palm TX, My computer has XP Pro, I am using USB to connect. I installed HotSync Manager 7.0.2 and I have Palm Desktop 6.2.2.
Please Help! This is very frustrating. Thanks
Lesley
Post relates to: Palm TX

You should be using the Palm Desktop/Hotsync that came on the TX install CD. The newer versions from Access Company of Japan are designed for Vista only and have less features (and more problems) than what is on your CD.
I don't (won't) use Vista and have no experience with installing or uninstalling the Access Desktop. I understand that there is a new file format so it may not be possible to go back.
Get NVBackup and do a complete backup of your TX. Then remove all vestiges of the Access stuff and reinstall Palm Desktop from the CD. Have the PIM data overwrite Desktop on the first sync.
Good luck.
Post relates to: Palm TX

Similar Messages

Hotsync palm tx- won't sync at all

I'm trying to sync my Palm Tx and when i push the button on the USB cord, it initiates the sync, but then it almost looks like it's 're-powering' and take me to the time setting. It won't sync at all. Can anyone help me?
Post relates to: Palm TX

If it's taking you to the "time setting", it's doing a "Reset" by itself. This is not a good thing, as you've figured out already.
As with most problems that occur on a Palm PDA, it is either software or hardware related and we have to determine which one.
Best method is to first make a complete backup of your unit to your SD card using the free "NVBackup" (available from http://www.freewarepalm.com) After the backup is complete, Hard Reset the unit, then test to see if full functionality returns. (Since you can't HotSync, this will only apply to you if you have the program installed already!)
To perform a Hard Reset:
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
DO NOT HOTSYNC YET! Test the unit before reinstalling any software. If the unit works correctly, your problem is being caused by a "drug interaction" of software - maybe one rogue program, or a combination of several. You'll have to reinstall the third-party programs one or a few at a time to find the problem one. To avoid re-installing a software issue, rename your /Backup directory in your Palm folder (on a PC it's found here: C/Program Files/Palm(One)/"your HotSync ID name truncated"/Backup) to something like "/BackupOLD". Now perform the HotSync, choose your HotSync name you've been using, and all your PIM data will return, but not the third-party programs. Test for functionality again. If all is good, start installing the old programs from your /BackupOLD directory one (or a few if brave) at a time.
If the unit does not work after a Hard Reset is performed correctly, then it may be Hardware-related. (If it's a connection problem via either BlueTooth or Wifi, be sure nothing has changed on the unit you're trying to connect to!)
Hope this has helped,
Wyrenut
Post relates to: Centro (AT&T)
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Centro to palm desktop -- won't sync calendar, freezes up

My subject line pretty much says it all. Been syncing just fine until today the calendar won't sync. Initially it wouldn't sync and the log said my calendar or my computer was full, so it wouldn't sync. Now, it just freezes up on trying to sync date book & calendar. Using desktop 6.2.2. Everything else syncs ok if I set the calendar to "do nothing". the desktop search for errors returns no corrupted files. Can't see anything blatantly wrong with the calendar on my centro. Earlier today, a group of appts disappeared from the phone (before I attempted to sync and failed). After failed sync, those entries were back, all in duplicate. I went back and deleted the duplicates (leaving just 1 entry for each) on the phone, but it still won't sync. There are no duplicates on desktop, that I can tell.
So, now what do I do????
Post relates to: Palm TX
This question was solved.
View Solution.

I had this same issue. I spent about 2 hrs on phone today with palm support. Here is the upshot: there were corrupted records(calender events) on the centro that I had to find and delete. For exampe I would have an event 4-5 years ago that would just have "uuu1" or some similar nonsense. What Palm had me do was go to a third party website and download a trial version of an application called dbfixit. www.pimlicosoftware.com. the software would detect the problem but the free trial version would not fix it so I had to go to each corrupted event and delete it myself. I do not think my support person realized that the freeware version cld not autofix the problem. So there was a little confusion there.. but eventually I got everything fixed and hotsynched (relief) I hope this helps you,
John

Everything is going nuts. and now it won't play music, won't sync. help!

I really need your help. You see I own an 80gb ipod classic. And I bought a bunch of new songs on iTunes yesterday so I want to add them. I tried syncing it but it won't add the songs, instead it messed them all up. The songs that were already added either have a messed up art work, don't play, freeze my ipod or only play halfway. I have bought at least 90% of my music from iTunes so the files aren't damaged.
I really need to fix this, because now not even the hard disk will work and I have over 15gb of valuable content in there. So I need all the help i can get to solve this problem. Help me please!

so I restored it, it took a lot since I had so many files to save.
and even if i restored it nothing works.
now it won't sync ANYTHING. from videos, to photos and songs.
i mean, nothing.
what is wrong? i'm seriously thinking or returning this ipod. it's crap.

Palm Centro won't sync Contacts with Desktop

It seems that a few people have had this problem, and I haven't really seen it answered yet. When I enter new contacts in Palm Desktop, they do not get sync'ed to my Centro. The log will just look like this:
HotSync session completed successfully on 07/25/08 21:47:35
HotSync session started on 07/25/08 21:47:32, and completed in 3.0 seconds
To Do List synchronized successfully
Duration: 0.4 seconds
Memo Pad synchronized successfully
Duration: 0.4 seconds
Media synchronized successfully
Duration: 1.6 seconds
In other words, Address Book does not even show up here. I deleted my Hotsync ID on the Centro and changed it in Desktop, and that seemed to sync everything back up again. But the problem still exists when I try to add a new contact. (I also did a hard reset, and then everything sync'ed over as well... and now I'm back to ground zero.)O Adding a new contact on the Palm likewise does not sync back to the Desktop.
I have checked the conduits on both the Palm and in HotSync manager 1000 times, and they are set to synchronize properly.
I do not use Exchange, although I did unsuccessfully try to set it up once with my work e-mail (never actually worked, and I've since deleted the VersaMail account). I noticed this problem after the recent firmware update, but that's not to say that it's the culprit.
Any help or insight would be most appreciated!
Post relates to: Centro (Sprint)
Post relates to: Centro (Sprint)

Once you have successfully synced to an exchange server the only way to completely remove it from the device is a hard reset, one thing you might want to try is a program called NVbackup, back your device hard reset and then do a selective restore and sync back just your contacts, this should then completely remove the exchange account and help you keep your contacts, you may want to manually jot down your contacts just in case though.
For instructions on a hard reset please see http://kb.palm.com solution id 887
Post relates to: Centro (Sprint)

Palm Desktop by Access 6.2.2: Palm IIIxe won't sync to WinXP but Zire Z22 will

No device
Palm IIIxe with OS 3.5.3 and Z22 with OS Garnet 5.4.9 and Palm Desktop by Access 6.2.2 on a WinXP SP2 box. Z22 appears to sync correctly and the IIIxe SAYS it's syncing but the Palm desktop account is blank.
I think I need to roll back to an earlier version of Palm desktop, e.g. 4.14. If so, can I first uninstall 6.2.2?
The Palm support website says, "Do not un-install previous versions of Palm Desktop. If you have an existing version of Palm Desktop on your computer, leave it as-is, and install this version on top of it."
Thanks for any help.
John

Your Palm IIIxe wont show the pims because hotsync 6.2.2 only allows the newer pim format. There is a free addon application from Pimlico called PalmHotsyncSetup that may allow you to sync with it. PalmHotsyncSetup

Palm z22 won't sync with Windows 7

I have a palm Z22 which I only use for geocaching. Has been working fine with Windows XP.
Just got a new computer running Windows 7. Installed from the disc (few years old)..wouldn't sync or recognize the PDA. Downloaded Palm Desktop 6.2 which was supposed to fix the problem..didn't work.
What now?? Would buy another Palm PDA if necessary. Are there any which will work on Windows 7?
Post relates to: Palm Z22

WyreNut wrote:
itisonlyi wrote:
You get asked it every day? Too much of a bother to you?
Assuming only one person per day contacts you about this issue (which I very much doubt), that would mean approximately 120 persons have bothered to ask the question since the release of Windows 7. This does not reflect the many who simply toss their Palm product in the trash, and buy a competitor's product.
It is incomprehensible to me that a patch has not been written yet. And it is obvious that you really just do not care. You present yourself as simply annoyed that you CUSTOMERS are asking for help.
No enterprise that relies on satisfied customers can long survive with an attitude that a portion of their users just don't matter.
Since this is only your third post here I'll try to help you out with some background information how forums work.
Questions that get asked over and over get special treatment - they get responses that are stuck to the top of each section of the forum, and are called "sticky posts". They are placed prominently at the top, and have a dark background to attract the attention of New Users who may be unfamiliar how internet forums work. It's "assumed" anyone looking for answers would scan the top of a section first before posting questions.
Perhaps you missed the one for Windows 7? Did you not get any results using the Search function? How about using the new Tag function to click on "Windows_7"? Have you been trying to sync to a 64bit system via cable? Palm Desktop 6.2.2 works fine with 32bit Win7...
So you feel I don't care eh? Do you see a Palm logo under my nickname? You don't, due to the fact I am a VOLUNTEER here, sitting at home, and offering my years of experience with PalmOS devices freely to those asking for help. I am the highest Kudo'd responder here (kudos=Thank You's), have the highest post count, and yes answering the same question over and over again does get tedious at times!
The plain fact remains that Palm Inc. is ending support for PalmOS devices, and those of us using them are on our own. They sold Palm Desktop to a Japanese company named "Access" years ago, and have gone to webOS as their entire future. Microsoft has changed their OS twice now (since XP), and you chose to purchase it/them. Access finally came out with version 6.2.2 of Palm Desktop (for Vista), but that seems to be the end of the road as far as they're concerned.
One of the basic tenets of business is to attract new customers constantly. Palm's PDA line was discontinued due to lack of sales. Yes, I would have loved to have seen a TX2, or at least see Palm actually advertise and market what they actually had. Palm Inc. has moved on, and would like everyone to purchase a webOS device now.
Welcome to the Forum, and I hope you get the answers you are seeking.
WyreNut
Message Edited by WyreNut on 01-06-2010 06:19 PM
Status as a volunteer does not bestow license for rudeness.
It should be reasonably simple to provide a link to a summary of the Windows 7 sync problems, rather than replying to the questioner in the manner you did.
A problem so often asked about deserves to be handled helpfully, not sarcastically. Actually, no request for help of any kind should be treated so disparagingly.
And, although I have no intention of getting into a pissing contest with you, you are way off base in your response to me, dripping with disparagement and sarcasm.
Clearly, in your mind at least, anyone daring to criticize you must be an ignoramus.
I did not search the forum to arrive here.
I came to this forum page from an outside link. Had I realized it would bring me here, I would not have followed it.
I long ago gave up expecting anything helpful in the Palm forums as it relates to this issue.
You did however provide one major piece of useful information: that Palm has literally abandoned PDA users. Yet as recently as last November, the Palm Store in my City was actively selling PDA's including the Z22. One would think that those newly purchased devices would be supported for some reasonable amount of time, like at least a year!
Now I know what future products not to buy. And whom not to engage in conversation.

Palm TX won't sync anymore either with BT or cable....

My Palm TX was running fine...syncing with BT and cable without any problems except when I last went to sync it the HotSync process started but it doesn't complete....the only error msg I get is after quite some time (long after the HotSync window has disappeared off my desktop) on the TX is that I've lost my connection....but I don't know why and therefore I don't know how to go about troubleshooting.
I get the same error reaction regardless of whether or not I use a Bluetooth or Palm cable HotSync option.
Please help....
Post relates to: Tungsten TX
Message Edited by kbeaud79 on 11-09-2008 03:17 PM
Message Edited by kbeaud79 on 11-09-2008 03:17 PM

Can you please post your HotSync log here?
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
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If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

IPod Nano 6th gen won't sync - help please!

I lost my iTunes and all my music when my laptop died, but managed somehow to get it all back onto my new laptop - none of my music is purchased though iTunes but downloaded separately or from CDs. However when I sync my iPod it doesn't actually change anything or add new songs from my iTunes, and playlists on my iPod do not appear in my iTunes. Help please! I've tried manually managing my music and syncing but that doesn't work either, and when I plugging it into my computer it says on the iPod screen that its syncing but it doesn't show that it is in iTunes.

Depending on how you add content to your iPod, have you seen this article?
iTunes: Error 13019 during sync
B-rock

I have a new iPod and am trying to sync to my computer's iTunes and it won't sync - help?

I have a new iPod and it won't automatically snyc to my computer????? Help!

What happens when you try?
Did you set up the iPod on this computer/iTunes library?

Palm Vx won't sync with Mac Address

I am trying to sync my Palm Vx with mac address book. Changes or entries made in the address book show up on the Palm but changes or entries made on the Palm don't show up in the address book. Everything else syncs just fine.
The conduit settings read as follows:
Voice Memo: Synchronize
Note Pad: Synchronize
Memo Pad: Synchronize
Media: Synchronize
iSync Conduit: See Conduit Settings (Enable iSync for this Palm device is checked)
Install: Install Files
Backup: Backup
I'm not sure what I need to do. Any suggestions.
Additional info:
iSync Version 2.3 (500.86)
Palm Vx
Mac OS X (10.4.8)
Address book version 4.0.4
HotSync Manager V 3.2

I hope its OK to join my problem to this Post...
I have a very similar problem, where all my contacts were delete from my computer Address Book and transfered (not sync) to the iPhone.
Is there a fix...
Thanks

Palm Z22 won't sync to new laptop Windows Vista 64 bit

I just got a new laptop and I am unable to sync my Palm Z22 with windows vista 64 bit. My computer keeps saying I need a device driver installed but it can't find it. I did read some of the other threads but am still confused. My laptop is bluetooth compatible but my palm is not. Is there a way to make my Palm bluetooth capable? Or any other way for the device to sync?
Post relates to: Palm Z22

Because the Z22 has neither Bluetooth or Wi-Fi (and has no way to add either, because it lacks an expansion card slot), the only way to Hotsync your Z22 to a Vista 64-bit computer is with Infrared (IR) beaming. That means you will need to buy an IR adapter for your computer. I don't have direct experience in making it work, but this thread discusses how:
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=36872
Message Edited by smkranz on 05-25-2009 07:51 AM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

IPod Nano won't sync, help!!

When i connect my iPod nano to my Macbook pro, it opens itunes and everything and will sync for about 2 seconds and then say a file is missing and it cannot sync and i dont want to reset setting or anything because i want all my music. what do i do!? Im not sure if i need to sync it either, i just want to music on my iPod to my macbook. Help!

If you've read the Technical Specification you will find that the nano can only use Firewire for charging, not for syncing:
http://www.apple.com/ipodnano/specs.html
"Charging via USB or FireWire to computer system or power adapter (sold separately)"
So you can rule that out.
Have you tried the 5 R's?
http://www.apple.com/support/

It says I'm "not authorized" to play some songs, and they won't sync. help!

Ok, so I've been having problems with this before.. my iTunes would say that I was not "authorized" to play certain random songs for no apparent reason and I would authorize them, sometimes it would work, sometimes it wouldn't. But now I just got my new iPod nano and only about half of my songs synced to it because of this. So many of them "are not authorized" to be played! Does anyone know why this may be, or how I could fix this? I would really like to be able to listen to ALL of my music.

missnic03 wrote:
... Why won't it play and how do I fix it?
Could be a corrupt download of that song...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Palm viix won't sync with infrared

Posted in the wrong area, not a webOS question!
Moved to Windows HotSync.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Posted in the wrong area, not a webOS question!
Moved to Windows HotSync.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm TX won't sync HELP!

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