Past due account and upgrading my device?

I went to try to upgrade my device at a Radioshack store in town a couple hours ago, but the transaction couldn't due. The lady couldn't tell me why, but she said it was because of a "past debt" with Verizon. I have a bill of about but $175, but it isn't due yet.
I added a new line of service to my account in April with no problem, bought a Samsung Galaxy Note 2 at a price of $200, and everything was fine.
Went to upgrade to an iPhone 5 at Radioshack, and it couldn't be done. Again, my account isn't past due. My balance isn't set to be due for a few days.
I called, and apparently I have a past-due account with Verizon from 2012 of about $78.71... no idea where this amount came from, or how it came about. I came to Verizon in 2011, with a brand new number. Didn't transfer a number from an old carrier. I haven't changed numbers since then, or anything like that. I've had the same number since 2011. However, a Verizon rep told me the past-due account is from 2012.
The only thing I can think of is when someone in my household got T-Mobile last year... there was a big problem where they tried to transfer their number to the new T-Mobile account, but instead, they transfered mine. So my number was on a T-Mobile account. I was on the phone with Verizon for an entire weekend trying to get the situation resolved, and finally did. That's the only reason I can think of.
My account at the time is up-to-date, and has been up-to-date. I've never had my service with Verizon shut off in my two years of being with them. I've never missed a payment, and my payments have never been as low as $78... so again, makes me wonder where that $78 came from. I've tried calling Verizon and been transfered from customer care to billing to account recovery and everything else. They can't seem to tell me where the amount came from, just that it came from 2012 and then request a payment.

I have with that as well... my parents got the T-Mo account last year. They have a zero balance on their account as of last Thursday.

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I've paid my past due bill, and turned the phone off and back on, why isn't my service restored?

I've paid my past due bill, and turned the phone off and back on, why isn't my service restored?

How long ago did you pay the bill? Has the payment cleared? It may take up to a couple of hours after the payment clears until service is restored.
Unless you are in the area that is having service issues. There is an area where service is down.

Multiple iCloud accounts and find my devices

i have an apple id for app store that my wife and i share. i have a icloud account for my stuff and use it for find my devices on our iPhones,iPads and my macbook pro. my wife has her icloud account for her stuff. my question is how can i add her macbook to my icloud account for the find my devices without my id being primary on er mabook pro?

yeah i knew i could log in as her and find it but i was just hoping i missed something and could have them all under one account for convinence. thanks for the reply

Past due account suspended

I lost my job and have been struggling to pay all of my bills. I recently just got a job 3 days ago and will receive a paycheck this coming Monday. I do not want my account to be canceled due to me not being able to pay this $495. I spoke to someone at AT&T and made a payment arrangement and let them know what was happening with me. The man from customer service said they would work with me through my difficult time and now my account has been suspended and I have no way to reach the outside world. No way for my new job to contact me. No way for me to call AT&T customer service to speak with anyone. I am curious to know if someone from customer service could make sure my account does not get cancelled. I've never had an issue like this in the 4 years I've been with AT&T. I've always paid my bill on time or before the due date. It's upsetting to feel like I was lied to by the customer service representative who I spoke to who said that AT&T would work with me. I do not want to lose my phone number as my 4 year old daughter knows it by heart. Please someone respond to me and tell me my account will not be canceled for this ONE time of me being late to pay my bill.

KeriBear wrote:
I lost my job and have been struggling to pay all of my bills. I recently just got a job 3 days ago and will receive a paycheck this coming Monday. I do not want my account to be canceled due to me not being able to pay this $495. I spoke to someone at AT&T and made a payment arrangement and let them know what was happening with me. The man from customer service said they would work with me through my difficult time and now my account has been suspended and I have no way to reach the outside world. No way for my new job to contact me. No way for me to call AT&T customer service to speak with anyone. I am curious to know if someone from customer service could make sure my account does not get cancelled. I've never had an issue like this in the 4 years I've been with AT&T. I've always paid my bill on time or before the due date. It's upsetting to feel like I was lied to by the customer service representative who I spoke to who said that AT&T would work with me. I do not want to lose my phone number as my 4 year old daughter knows it by heart. Please someone respond to me and tell me my account will not be canceled for this ONE time of me being late to pay my bill.ATT normal practice is that once the service is suspended, they will only restore it after the full amount due is paid. However, if I were you, I'd send a private message with your name, acccount number, and phone number to explaining the situation and asking them to look at the notes on your account. If the original CS rep made notes, then hopefully they will honor the agreement and restore your service. Nothing ventured, nothing gained.

Collection agency keeps renewing past due account please help

Hello everyone. I have a collection agency ERC that first showed on all 3 of my credit reports back when i pulled a report in 2010. At that time, ERC (acting on behalf of Sprint) was reporting a collection account opened 12/1/2008 with a balance of $2,076. A partial account number is provided 157XXXXXX. I have never spoken to anyone regarding this. Fast forward to last month when i decided i wanted to really fix up my credit. I pulled my credit reports again and it shows ERC still BUT only this time it shows "plced for collections 12/30/2014, for $2,104 and a different partial account number #11741XXX. My question is, since i never spoke to them ackoqwleding even the orginal debt, how can they restart the collection clock? It's now showing a possible 2019 deletion date on an account that was placed for collections in 2008 which i NEVER acknowledged! Please any help would be greatly appreciated.

fcf313 wrote:
Yes the account was mine, but grossly inflated. I thought If at anytime after an account is first placed into collections and on your report if you acknowledge that debt it restarts the reporting time clock.Depending on the state the SOL can be extended based on, usually a written acknowledgement, but that does not change the DOFD, I can't speak with certainty how this affects you but I have some experience in research, this thread I believe speaks directly to your point: http://ficoforums.myfico.com/t5/Rebuilding-Your-Credit/quot-The-law-limits-how-long-you-can-be-sued-on-a-debt-quot/td-p/1891703/page/2 There are two aspects: the exclusion time period i.e. how long it can be reported which I beleive is 7 years plus 180 days from the DOFD that preceded the original CO/deliquency. Then there is the actionable aspect of sueing you for said debt which I beleive is governed by the SOL previously mentioned AND the admittance that the debt is yours that would be used in court to prove thier case. This is why you do not want to admit the debt is yours as you would loose your case before it started, but if you choose to pay the debt prior to being sued than it is not relevant. Paying debts that are yours is one thing, which you should do, admitting guilt and thus incrimintating yourself you are under no obligation to do, legally or otherwise. everyone know that standard comment: "I, John Doe, refuse to answer on the grounds that I may incriminate myself"

Is it possible to upgrade a device when your account is past due?

I'm totally disgusted. Best Buy had The Galaxy 4 for FREE until ten tonight. after waiting in line at bestbuy for 2 hours to do an upgrade on my eligible device. I was denied because my account was technically past due. I know it is. I have an automatic bank draft set up on my next payday Dec. 9th. When I called customer service to ask if there was something They could do for me the Barely English speaking agent said there was nothing and he suggested I pay my past-due amount and he would be happy to do that right now so I could still make the sale.I explained I have arranged the payment and I can't pay it until then.I have been with verizon for nine years I have 5 phones with a monthly bill over 300.00. that's 3,600. a year and 36,000. plus all the phones and Accessories. I'm asking if I can sign another two year contract with you and your telling me that I can't. OR are you telling me That i shouldn't?

mikeebiloxi wrote:
Yeah I heard that from the last guy. I was asking if you could do me an almost favor. I would think that after $36,00.00 you knew I was good for the $280.00. the payment is setup for auto draft it's done. even if I didn't have the funds the bank would pay it out of my overdraft.
Being past due on your account is not really a good way to demonstrate that you are "good" for the amount you owe. Just sayin'.
Pay your bill. Pay it on time. Pay all that you owe. "Problem" solved.
Not sure why you would be owed a "favor". Or even an "almost favor" (whatever that is.)

ITunes accounts and home sharing

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No. All iTunes purchases remain permanently tied to the account used to purchase them. You can however authorize your computer for multiple accounts and any Apple devices can hold protected content from up to five different accounts at any one time.
If you are trying to merge two separate iTunes libraries into one that is a different problem. Take the largest, add all the content from the smallest, then dedupe.
tt2

How do I manage my itunes account and icloud account

I have one user name for itunes and a different user name for Icloud (which was merged from mobile me).
They are both acitve but not connected.
Think of Find My Phone - I can log in with Itunes account and find some devices - Log in with Icloud to find other devices but not all devices show up together.
How can I merge the two?

Just change the Store's country (bottom of the rightmost list at the bottom of the page).
However: you will have to clear any credit on the account first; and you can only use a credit card with an address registered in the country you are located in and the Store is set to.

HT5694 When a Ipad is registered the "Valid Puchase Date" is checked. It says this enables Apple to locate and update your device.Question, when Ipad is stolen Apple should be able to locate the Ipad??? How many Iproduct owners would pay for this service?

Valid Purchase Date claims to find and upgrade your device. Why when stolen cant they find it????

All the thief has to do is turn off your location services and the you can not track it, even with the new update you can lock your iCloud but you still can't lock the location services. Thief throws the useless apple device away because you erase and lock your device, and you are out $300 - $3000 cause you still can't track your device!

TS3899 My mail is configured correctly. When I go to view my inbox I get the 'Load More Messages...' with the number of messages showing. I touch the display and nothing happens. I have uninstalled and reinstalled the email account and restarted the de

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I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make reg

I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make regular payments every month) that I would love to pay, but our bank account number was stolen, so we can't access our account until Monday. Because we were unable to pay our outstanding balance, we were told we can't order the phones today during the special promotion (that ends today). No one can help us, though we have no way of doing anything until Monday when our bank reopens and can reimburse us for the money that was stolen from us. No one in customer service can help us (they can't process the order but not ship until after we make payment on Monday, they won't honor today's promotion on Monday due to our special circumstance, nothing). They stated that "corporate" makes the rules and they have no idea how I can reach corporate to discuss the matter. Without the promotion, we will be charged full price for the phones on Monday, which will cost us an additional $300.00. Any help would be appreciated. Thanks.

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

I recently installed a new hard drive in a MacBook 2007 and then 10.6.3. I'd like to be able to Sync iCal to the calendars I have created on other devices (new iCloud account and an ME account). I can't upgrade to 10.7 or 10.8 because the MacBook is 32bit

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You should update to the latest version of Snow Leopard, 10.6.8 - you can download it here; however it's still not compatible with iCloud and though you can connect to access your email you cannot access any other of iCloud's facilities.
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To access the email:
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Need to suspend account that is past due. I am overseas and will be for a while.

Hello,
Verizon support, please contact me through this or my email. My account is currently past due and is accruing charges. My family and myself have been in South Korea since June of 2014. I am in the military and stationed overseas. We plan on being here until the summer of 2016.
I need to suspend the account and fix the payments that have been piling up for a service I am not using.
I do not have access to twitter or face book.
Please respond soonest. Time is a luxury I do not have. As a commander of Soldiers overseas, I typically spend over 80 hours a week at work, am on call 24/7, and spend weeks at a time with no access to communications. If I do not have a response in the next 20 hours, you will not get a response from me until around 23 February, I will be away from any access to communications.
Thank you for any support rendered.

First and foremost, thank you for your commitment to our country and my freedom. I am grateful for you as well as all of the other military hero's serving home and away.
Now, would you happen to have someone state side that could help you with this situation? Maybe get a copy of your orders to them and they can help you get this taken care of? As Ann mentioned, you'll still be responsible for charges already incurred but at least you can help put a stop the future charges. The VZW reps don't always chime in and even if/when they do, they don't always respond in a timely manner. Your best bet would find a friend or relative in the states that would act on your behalf to get this taken care of. Unfortunately, I wouldn't put much hope into getting your situation resolved here on the forums.

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Past due account and upgrading my device?

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