Past due paid hours ago, still suspended? :c

I've paid my past due. Called financial services. Twice now I've been told it would be reconnected within ten to fifteen minutes.
It's been hours now and they're closed. After two phone calls of the same answer, and very calmly reassured that I would be back online I'm still waiting for service.
I really, really need to be connected tonight for work. It's hard making ends meet and after rushing to pay this cash, I was hoping I'd be online by now.
Do I really have to wait until tomorrow for a third call or is there something I can do? ;-; Please, thank you.

I believe financial services has to reactivate your device. I have read if you attempt to make a phone call it will send you to this department. However I don't know their hours of operation. Right now it is 9:11 PM EDT they may be closed.
Good Luck

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Past due bill, can I still cancel a line before its been paid?

Hi I'm on my parents plan and we're actually rather far behind on our bill. I've been wanting my own plan for sometime because I want a smart phone, but I also want my same number. Pretty much can I cancel my line even though they are behind on payments and have yet to pay? I need my own line I can finally afford it and I'm too impatient to wait till 8 am to find everything out. I'm also on a month to month plan what is my cancelation fee going to be?

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What should I do? (I already told it to resend twice)
Windows XP

No, I don't
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Harassing Verizon customer service phone calls for past due under 30 days!!

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I have never had so many calls over 3 - 5 times a day to have a partial past due balance that is still 10 days away from being 30 days late!
This is horrible on a customer service level and I want to complain that other companies are not this RUDE!! Sorry if you are broke trying to build too many cell towers and infrastructure and one time that you can't afford carrying people's past due balances for another few days but this will make me switch back to ATT.

Ok, this is ridiculous!! I switched from ATT 6 months ago, who has way better customer service by the way because I just couldn't get as good of cell service in my office building as Verizon so I had to switch!
I have never had so many calls over 3 - 5 times a day to have a partial past due balance that is still 10 days away from being 30 days late!
This is horrible on a customer service level and I want to complain that other companies are not this RUDE!! Sorry if you are broke trying to build too many cell towers and infrastructure and one time that you can't afford carrying people's past due balances for another few days but this will make me switch back to ATT.

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Bill paid over 24 hours ago and still no reconect

Well im tottaly lost here.
Yes i was late paying bill and the bb was suspended.
Ok, After much trouble (using my mobile to log into the bt website wich was real slow as i am in a slow connection area)
I finally paid the bill online but guess what? that was over 24 hours ago! i have called the 0330 numbers for roughly about 2.5 hours (your call is in a que and will be answerd shortly sorry for the delay)
fast forward to today and now it seems i have an order waiting for completion on December 24 for infinity 2 That i already Have!! what in gods name is happening? all i want is to be reconected now, my bill has been paid in full since yesterday!!!
Has anyone got any other method of contacting them as my account is in apparent suspention my call gets moved (you are being transfered to bt your account has been suspended as you have not paid your bill and you will not be charged for this call ) Or words to that effect.
So what do i do? i cant even chat to them as the only site i can get on my pc is BT.com and it comes back with an error when trying to connect to the chat server.
A very angry BT customer

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you would like to try Live Chat they should be able to help you. This link should work.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Can someone (ANYONE!) Please tell me why my account still has a $299 past due balance?

Waaaaaaaaaaaaaaaaay back in early November I received my new iPhone 6 Plus on the Edge plan.
There was no return label in the box, so I contacted support and a label was shipped to me in a couple of days.
I sent the old iPhone 5 back in the box with that return label within the 14 day recommended period and went on with my life.
It is now December 29th, over two months after you (Verizon Edge) received my old phone (I tracked it) and the $299 charge is STILL on my account!
I spent over an hour in the store near my home on December 15th and was assured by the store employee that Verizon Edge HAD received my phone but that financials were backed up and it might take a few more days for the charge to be removed from my account.
Meanwhile, I had been receiving 3-4 annoying automated calls per day from you saying to pay my past due bill.
Grrrrrrrrrrrrrrrrrrrrr.
Last week, my service was suspended for.... you guessed it!.... non payment of the past due amount!
I immediately called customer service AGAIN and had to ask to speak to a supervisor after the CSR I first talked to said she couldn't help me.
The supervisor put me on hold, then came on the line and said he had verified that you HAD received my phone.
He put my account on an equipment hold (so that I wouldn't get shut off again) and AGAIN assured me that the charge would soon be off my account.
Guess what?!?!?!?!
The $299 charge is still there!
I have been a customer for over 15 years and have never had my phone shut off for non-payment or any other reason.
I want the $299 charge off my bill NOW.
And if this shows up on my credit report (and I check it regularly!) as a late or non-payment situation, I am contacting your legal department and I am going to sue Verizon Wireless for pain and suffering, stress, financial hardship, and anything else my lawyer can think of to add.
PLEASE resolve this issue today.

Hi Julz32!
I don't like waiting either! Have you received any confirmation about the trade in? Please contact our Trade in department at 877-247-3846 by phone, or [email protected] by email for a resolution.
Thanks!
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Need to suspend account that is past due. I am overseas and will be for a while.

Hello,
Verizon support, please contact me through this or my email. My account is currently past due and is accruing charges. My family and myself have been in South Korea since June of 2014. I am in the military and stationed overseas. We plan on being here until the summer of 2016.
I need to suspend the account and fix the payments that have been piling up for a service I am not using.
I do not have access to twitter or face book.
Please respond soonest. Time is a luxury I do not have. As a commander of Soldiers overseas, I typically spend over 80 hours a week at work, am on call 24/7, and spend weeks at a time with no access to communications. If I do not have a response in the next 20 hours, you will not get a response from me until around 23 February, I will be away from any access to communications.
Thank you for any support rendered.

First and foremost, thank you for your commitment to our country and my freedom. I am grateful for you as well as all of the other military hero's serving home and away.
Now, would you happen to have someone state side that could help you with this situation? Maybe get a copy of your orders to them and they can help you get this taken care of? As Ann mentioned, you'll still be responsible for charges already incurred but at least you can help put a stop the future charges. The VZW reps don't always chime in and even if/when they do, they don't always respond in a timely manner. Your best bet would find a friend or relative in the states that would act on your behalf to get this taken care of. Unfortunately, I wouldn't put much hope into getting your situation resolved here on the forums.

I've paid my past due bill, and turned the phone off and back on, why isn't my service restored?

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How long ago did you pay the bill? Has the payment cleared? It may take up to a couple of hours after the payment clears until service is restored.
Unless you are in the area that is having service issues. There is an area where service is down.

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Past due paid hours ago, still suspended? :c

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