Pavilion g7 cannot install printer after 8.1 update.

After 8.1 update I could not print to my Office jet 6500.  Tried re-installing and even with direct connection with USB cable could not install.  Bought a Laserjet P1102w.  It will not install.  I have been through every possible suggested solution on HP and MS support and forum pages, updated drivers, downloaded installation software, etc....  No luck.  HP says the model is compatible with 8.1.  I'm thinking it is not and I need to reinstall 8.
Any other suggestions?

Hi jimbois,
Sorry that didn't help.
The PNP are the plug and play for USB devices. That could be causing this issue.
Check the Device Manager for any unknown or other devices, especially on the USB hubs under Universal Drivers.
You would have to right click and update it or possibly right click remove and restart the computer, to get them to install properly. Also look for the printer entry, mass storage device and remove it. You can include a screen shot if you like.
Run your Windows Updates if you haven't yet.
Disconnect the USB cable.
Then right click on the downloaded driver and Run as Administrator to try and install the printer again. Don't connect the USB cable until prompted. Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the computer. The USB cable shouldn't be longer then 6 feet. Try another USB cable if the printer isn't being detected or another USB port on the computer.
Let me know which printer we are trying to install right now please.
If you are still having issues, let me know how the is listed in the Device Manager window.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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