Payment investigation

To Whom It May Concern:
On 05/12/2012, I requested a payment investigation but I have yet to receive the remaining credit balance of $8,123.30.
I did not receive any further information by Verizon about the remaining balance. So after waiting some time, I called Verizon again on 12/07/2012 and Verizon issued another ticket. They said that they would respond within 30 days to me. Unfortunately, I was not given any response as promised earlier. Again, I called on 01/17/2013 and talked with Sam (the supervisor of financial service) and she said that my case was still under investigation. I was told to wait 90 days from the issued date of the ticket.
After 90 days I called financial services on 03/14/13 and spoke with Heather. She said that the investigation had been cancelled and that I needed to open yet another case. Heather would go on to say that she would email me the fax cover letter within 48 hours, which again, I did not receive.
Recently, I called on 03/19/13 and spoke with Kimberly. She said that I needed to have the payment investigation fax cover letter and also told me she would email that to me. Luckily, this time I received it, but it was not after two days later on 03/21/2013.
My frustration with your company must be clear by now. I have made so many phone calls and have had to explain myself over and over again. This is something no customer, new or old, should ever have to experience, especially regarding such a sensitive situation where I am rightly owed a refund of an incredible amount of money. I have been extremely patient with your company and I would like to have my patience respected in the same manner.
Please review my account file and resolve this issue as soon as possible.
Sincerely,
{edited for privacy}

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Thanks,
Joseph

Similar Messages

Payment Investigation Process

Does anyone know how long it takes for Verizon to resolve a payment investigation? I got a payment investigation number on 04/20/15 and was told it "could" take up to 10 days to be issued a refund. Is there anyway to check on the status? Thank you.

You would need to do the following,
1. get the paypal certificate and save it to disk.
In Internet Exloper, you can double-click on the lock, then select the 'Details' pane, and click on 'Copy to file ...'
2. create a keystore, and import the certificate.
On the command line : keytool -import -alias paypal -file paypal.cer -keystore trusted.keystore. Obviously you would change paypal.cer, and trusted.keystore
to whatever you named the certificate and where you want the keystore file.
3. add the system property 'javax.net.ssl.trustStore' and specify the path of the keystore.
Eg. you can start java with -Djavax.net.ssl.trustStore=c:/trusted.keystore
Once this is done, it should work.

Payment Program Document not automatically Cleared

Hi,
We created payments through F110 payment program and the vendor invoices were paid on 14th October.
We then ran the program again on 31st October and the same invoices were paid again.
We use the payment list to manually pay the telegraph transfer.
On investigation I can see the the payment document for the one on the 14th didnt automatically create a clearing document and is still open.
Can anyone tell me how this would not clear down and how to check for such errors if they seem to go through the payment program ok.
Thanks

Hi,
I could look into Tolerance Groups are proper set for the Company Codees. If the Tolerance Groups are not set properly, it would stop from clearing the documents.
I also hope you have set the config. steps proper in FBZP.
Regards,
Ravi

Payment report error

This causes us a problem every time we make a payment run. The supplier payment report says it cannot generate the payment as there are no bank details set up - however when I attempt to put in the details i get the message;
"this entry already exists in the following tables 'BP - bank account' (OCRB) (ODBC - 2035) [MESSAGE 131-183]"
In the BP master data window (OCRD) there are no bank details but i've run a query on database OCRB and there are bank details against the relevant BP's but not they're not correct.
I believe this is the problem but how do I change what is in the OCRB database?
Max Roberts

Hi,
Is the issue happening with a single BP Code or with all the Business Partners?
If the BP does not display any bank codes, however, the bank codes are appearing when querying the OCRD table, try to update the Bank Codes field with some values and then after updating, try to remove those bank details and see if it works.
If not solved, then contact SAP.
If the same is happening with all the BP Codes, then you need to raise a support ticket to SAP in order to get the issue investigated.
Kind Regards,
Jitin
SAP Business One Forum Team

Clearing issue Incoming payment due to Cash discount ( customers)

Hello,
During processing automatic incoming payments the system don't clear the customer open item in case the customer has taken a cash discount.
The clearing should be done automatically in the posting area 2 but now the the user needs to do manual interventions in the FEBAN in order to clear the customer
We checked the payment terms and verified the discount taken by the customer and they are ok
After investigation we guess that the original SD invoice don't send the Discount amount and Discount base amount to FI, because we saw that those fields are empty in the FI document (RV),
Also in Billing the Cash discount base field in empty...
When i tried to create a manual customer invoice those fields are well filled in and the system clears the customer open item perfectly !
Any one an idea how to fix it ?

Hello,
Thanks for your feedback but the issue is not solved.
Is there difference in clearing behaviour in case the open item posting is orginated from a SD invoice ( Billing) because as stated before, when I make a FI sales invoice (FB60) the system perfectly accepts the cash discount and post and clears in postingarea 2
Also when I consult the open item position (FBL5N) the cash discount amount field is empty which is not the case when I post an FB60 invoice
Summarized
We are usiing the automatic bank statement program ( FEBC), during posting the system post perfectly posting area 1 (FEBP) but fails the post postingarea 2 ( the system makes a payment advice) the message the system generates ' Difference to large for clearing F5263'
Many thanks for help

Autopay account fails to make payment after account changed on UNLIMITED DATA PLAN

Auto pay feature fails to make payments without any logical reason: About 7 months ago I changed my account using My Verizon webpage. It has repeatedly failed to make a payment, resulting in over-charges and Verizon imposing a cash-only status for six months. My bank - and Verizon - confirmed that account information was correct, and no one could account why this was occurring, but read on! I believe this is more than a billing company or computer-generated glitch. I have an unlimited data account that was started years ago, and I believe many of you who have these accounts may be having the same billing issue. It is the prerogative of wireless carriers to now make huge profits by selling variable data plans from people needing more data bandwidth per month - in fact - it is projected that we will use 3000 GB/month by 2017! New accounts cost way more than my month-to-month; they lose money on people like us. I believe wireless carriers are trying every tactic they can to eject "unlimited data customers" from their plans. Having a lapsed billing cycle is one way the contract can dissolve.
I believe these repetitive mysterious auto-pay failures are very result of in-company tampering to disrupt service. Unfortunately, Verizon did not know that I am a consumer advocate...I know, you are thinking they don't give a... who you are, they are powerful. I have been taking on such companies, including the CEO's of large companies like ATT, USAA, etc. since 1998. I have reported thousands of products, services and individuals on 10 global consumer websites in three languages during those years, and used federal and international agencies. Law enforcement globally has often been used to arrest and convict many online criminals and even foreign pirates. With a law-enforcement background, and in a family of four powerful attorneys, two judges and two law-enforcement agents - I have an edge on resources and knowledge even powerful companies do not have. Yes, I am an expert in making life difficult, to impossible for many individuals who under-estimate me. I wasn't about to have a cash-only punitive measure impounded on me, when I could legally verify from my bank; and from electronic forensics of the Verizon website that the bank information, including a consistent balance of $10 - 17k in that account. Verizon then requested a fax letter from my bank verify the account information so it could be used; just another tactic to harass me. This type of request is a throwback from the 1980's before electronic communication.
This said, I am suspicious that this may be happening to many more customers than me. If it is, I would like to hear about this. Please post experience, and if you also have an unlimited data contract, so I can make an analysis of it. If I am right, then our collective allegations can be used to generate appropriate complaints and investigations by agencies governing business conduct and licensing of wireless providers, to include possible class-action suits, as well as civil suits, regardless of what your contract states.

JEMAWOD, there's no need to be suspicious. We want to make sure that all of your concerns are addressed. The cash only status on your account will not affect your option to keep the Unlimited data plan. Cash only status is prompted when two payments within a 6 month time period are returned by your financial institution. However, this status is removed after 6 months of good pay history. Did you verify the banking information that you provided when you set up Auto pay? Did you have a chance to contact your bank to verify why those payments were returned?
I hope that the information that I've provided is helpful to you.
LasinaH_VZW
Follow us on Twitter @VZWSupport

Change terms of payment and credit limit

Hello, i need to change the terms of payment of a customer as well as his credit limit.
CUSTOMER - terms of payment
KNB1-ZTERM
KNVV-ZTERM
CUSTOMER - credit limit
KNKA-KLIMG
KNKA-KLIME
KNKK-KNKK
any idea of how to do this (bapi or FM) besides of doing a BDC

Try function "BAPI_CUSTOMER_CREATEFROMDATA1"
First look at it seems to show that it might work. It calls function "SD_CUSTOMER_MAINTAIN_KNKA_K":
    (iv) insert the credit control data
IF CREDIT_CONTROL_FLAG = 'X'
AND SY-SUBRC = 0.
    CALL FUNCTION 'SD_CUSTOMER_MAINTAIN_KNKA_K'
        EXPORTING
            PI_REF_CUSTOMER   = I_BAPIKNA102-REF_CUSTMR
            PI_CUSTOMER       = I_BAPIKNA103-CUSTOMER
        EXCEPTIONS
            KNKA_INSERT_ERROR = 23
            KNKK_INSERT_ERROR = 24.
ENDIF.
Would still require some investigation. But seems like it might be a good starting point for you.
~Ian

Urgent Prob with vendor payment advice

hi friends,
Had an urgent problem...all our vendors are not recieving the payment advices via email. friends help me out investigating the prob and guide me how to set it right.
thanks
regards
charlie
Message was edited by:
charlie2006 charlie

charlie,
look here
Re: F110 - Automatic email to vendor when payment run is carried out
A.

Payment withheld and customer support unable to help

My payment for about $4,000 was withheld this month because of an outstanding $30 app ad campaign balance.
The balance exists because my bank issued me a new credit card, replacing my old credit card on file. Ok, fine, I assumed I can pay the balance and have my payment issued, right? Wrong, the problem is that there is no way to pay the balance. I was finally
able to add my new card as a payment option but even adding the new card as a payment option does nothing; the ad campaign remains unpaid and no payment can be issued.
I've created support tickets and customer support has been unable to resolve this issue, with no end in sight. What few responses I've received from customer support all read the same way: "we are investigating the issue but have no updates for you
at this time". Meanwhile I fully expect my next month's payment to be withheld as well, because the outstanding balance is still there.
Has this happened to anybody else? If so were you able to resolve this? I find it hard to believe I'm the only one who has an outstanding balance for an app ad campaign.
I am half-hoping that somebody higher up reads this who has the authority or resources to help with this. I'm amazed there is no solution for this after weeks. I am simply out of options, I have no idea what can be done about this.

Hello Nate,
You might not be able to create a new campaign in the payment failed state, but you can go to campaign creation page, add a new credit card and select the same. This will change the credit card associated with your account. If the card is good for swipe,
the account will be unblocked during the next monthly swipe cycle.
Please do so before the end of this month, so that your accounts get unblocked before the next payout cycle which is usually in the first week of every month.
If you have other feedback, please do let us know at
[email protected]
Thanks,
Vikram

F110 - Payment posting in BSEG towards REGUH information - HBKID and HKTID

Hello,
I am making investigation on the payment program (and includes) linked to the F110 transaction.
I have made a proposal and the payment thanks to the F110 transaction and i have activated in facultative House Bank HBKID and Account ID HKTID on Bank accounts.
I can see on REGUH that the program is able to fill the two data fields (HBKID and HKTID) on the vendor open item.
Yet when i go to BSEG, i only get the HKTID data field populated on both items whereas on the GL item (the transitory bank account) nothing is populated.
Could anyone tell me where is the include or the part of the program in the F110 program where i can understand why is it the case ?
Thank you in advance,
G/L     Vendor     PM     House Bk     BnkT     Profit Ctr     Alt.acct     Acct ID     G/L amount
40110010     442866     T     AXI02          1423     401100     AXI01     10 000,00
51000977                                   AXI01     10 000,00
Best regards

Hi FI Sap,
You can maintain this field in OB32 T code to make the document line item changes. Give Account type as D for customers or K for vendors accordingly. And also select field can be changed option under possibility of changing the field tab.
I hope it helps else revert us with your query.
Thanks & Regards,
Lakshmi S

Sales Return and Incoming Payments

Hi, I have worked with SAP Business One for a long time, but as an end user. Now I am employed as SAP Support for my new employer. I have a couple of questions:
1. My past experience with SAP is that a Return is a function created through a credit memo. My new company has a Return AND Credit memo in AR. I understand why this is needed, but when a return is used instead of a credit memo, the invoice is not linked to the return, nor is closed by the return. Is this because of the way the system was initially set up through SDK? Can this be corrected/reconstructed to do Sales Order -> Delivery -> Invoice -> Return -> Credit Memo. And have all the reconciliations done internally by SAP?
2. SAP was working on an issue but then stumbled upon another issue that they wanted me to look into from our database.
Here is a copy of their response:
In the course of our investigation for message 1065121 2010, for the database of (Customer 1127763), we noted that this is also affected by the scenario described in Note 1026115 - Invoice does not appear on Incoming/Outgoing Payment. I have attached the said Note for your reference. We have created this message on your behalf to pro-actively create a fix for the issue.
What I found out: My past experience with Incoming payments was that in the incoming payment screen, you could easily reconcile/click on the credit memo and the invoice and add it just fine. But in my new company, we are not allowed to add an incoming payment without entering a payment in the 'money bag', which is impossible because it's a credit memo against an invoice. We have to do an internal reconciliation, therefore the invoices do not show up in the incoming payments table. I know there is not a validation created to validate an incoming payment because I did not create a validated function to do so. How is this possible?
Your response is kindly appreciated.

Hi Marianne,
I think this is more a Business Process issue than an SAP issue.
If you have delivered goods, but not invoiced them, the correct document is a return. If you have delivered and also onvoiced, the correct document is a credit memo, not a return.
The return is drawn from the delivery, which creates the required links, and the credit from the invoice, also creating the links.
Creating a return where the goods have been invoiced is a redundant step and will break the links, as you point out, and requires additional reconciliations.
The credit memo based on an invoice will create all the accounting and stock entries you need. Perhaps some testing & training will convince them to change their processes?
PS if you do use internal reconcilation to close an invoice, you can find the applied transactions by using right click on the invoice

How to specify "Payment Document" at runtime or in PPP

Hi,
we have a requirement to run a single PPR for 12 operating Units, but each OU has separate Internal Bank accounts and hence separate Payment Document ranges
currently "Payment Document" can be specified only while creating PPR, which is forcing us to create 12 PPRs instead of one PPR.
is there a way to specify the "Payment Document" at runtime, i.e. any custom hook available similar to the one to specify internal bank account("IBY_ASSIGNEXT_PUB.hookForAssignments") at runtime?
Rgds,
-Kamal
Edited by: Kamal on 03-Nov-2011 05:09

Hi,
After much investigation and SR with Oracle, it seems we can't specify the Payment Document at run time.
Rgds,
-Kamal

How digitally signing the eletroninc payment document?

Hi.
I generate an eletronic payment file via F110 transaction and sent to bank. I want sign this document with digital signature before of send to bank. This process is similar to sending invoices to the government from the GRC, because it also signs the invoice before shipping.
Thank you very much.

Firstly thanks for your help.
My requirement is: the bank that i send the eletronic file payment wants receive this information signed by two directors of my company. So when I run the F110 the signature should be inserted on document. I was investigating how do that and I see the STRUST. What you think?
Did you use digital certificate? What you suggest?
Thanks in advance.

Payment Run FPY1: Cheque request file to external system

Hi,
My business requirement is that in IS-U sometimes customers makes over payments which needs to be refunded back in case If they close the utility connections. In our case we need to make this payment by cheques.
Technical requirement: Refunds will be triggered by running payment transaction FPY1 in SAP IS-U but the cheques will be created in Peoplesoft. So we need to create an interface file in SAP application server which will contain all the data for the cheque which then will be posted to peoplesoft. Peoplesoft needs this interface file in a specific format with around 25 fields seperated by comma.
My investigation:
I read about payments and found that i can chose the payment method as check 'C' in system for the country and then can assign company code and country specific payment method as either some classic RFFO* reports or can assign a new payment format using DME and PMW. The country is CANADA and hence i tried to see the existing format 005 which does not suffice my requirement (it looks like).
I am not sure how do i achieve this, do we have some RFFO* reports with some user exits where i can alter the file with my requirements or shall i create a new format in DMEE? I am also new to DME. Kindly help.
Regards,
Amit

Hello,
Not sure whether you have already found the solution.
You can use FICA_DME_CHECK <excuse me if this is not the correct form as I do not have have ISU system with me right now>
SAP provides only one form for check printing for all the countries. You can use the same, copy and modify it to your requirements. You can send the file to third party.
Rgds
Rajendra

Reversed Note Item(Down Payment) but still appear as open item

Hello experts,
we were having trouble with reversed down payment.
we have 2 system in our landscape: one dv1 other dv2
in dv1 :
1. create dp request from so resulting(VF01) :
_______________________Doc No.   Type ............................ Clearing Doc
___-- fbl5n : 1 open item      : xxxxxx1 RV      .............................
2. cancel dp request with VF11
_______________________ Doc No.   Type ............................ Clearing Doc
___-- fbl5n : 1 cleared item : xxxxxx1 RV      .............................yyyyyyyyy
in dv2 :
1. create dp request from so resulting(VF01) :
_____________________Doc No.   Type ............................ Clearing Doc
___-- fbl5n : 1 open item : xxxxxx1 RV      .............................
2. cancel dp request with VF11 :
______________________Doc No.   Type ............................ Clearing Doc
__ -- fbl5n : 1 open     item : xxxxxx1 RV      .............................
__________1 cleared item : yyyyyy   ZB     ............................. yyyyyyyyy
the billing type(VOVA) and posting key(OB41) setting on both system have similar value. Can anyone point to us where the setting went wrong in second system? Because of that anomaly the system show the dp request as open item on fbl5n or sales document flow.
thanks in advance.
Best regards,
Henry

further investigation, when we checked the clearing document found in dv2(clearing document which is not referenced by the billing), we found out the document type is 'S' so it was still noted item. so the conclusion is when we cancelled a billing which corresponding accounting document's type is S(noted item) , system created a "clearing" accounting document which type still is S(noted item) too but with negative amount.
but in dv1, it works normally, when billing cancelled system created clearing document which type is C(clearing document).
can someone advise us on this? thank you.

Payment investigation

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