Payment Investigation Process

Does anyone know how long it takes for Verizon to resolve a payment investigation? I got a payment investigation number on 04/20/15 and was told it "could" take up to 10 days to be issued a refund. Is there anyway to check on the status? Thank you.

You would need to do the following,
1. get the paypal certificate and save it to disk.
In Internet Exloper, you can double-click on the lock, then select the 'Details' pane, and click on 'Copy to file ...'
2. create a keystore, and import the certificate.
On the command line : keytool -import -alias paypal -file paypal.cer -keystore trusted.keystore. Obviously you would change paypal.cer, and trusted.keystore
to whatever you named the certificate and where you want the keystore file.
3. add the system property 'javax.net.ssl.trustStore' and specify the path of the keystore.
Eg. you can start java with -Djavax.net.ssl.trustStore=c:/trusted.keystore
Once this is done, it should work.

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  • Payment investigation

    To Whom It May Concern:
    On 05/12/2012, I requested a payment investigation  but I have yet to receive the remaining credit balance of $8,123.30.
    I did not receive any further information by Verizon about the remaining balance. So after waiting some time, I called Verizon again on 12/07/2012 and Verizon issued another ticket. They said that they would respond within 30 days to me. Unfortunately, I was not given any response as promised earlier. Again, I called on 01/17/2013 and talked with Sam (the supervisor of financial service) and she said that my case was still under investigation. I was told to wait 90 days from the issued date of the ticket.
    After 90 days I called financial services on 03/14/13 and spoke with Heather. She said that the investigation had been cancelled and that I needed to open yet another case. Heather would go on to say that she would email me the fax cover letter within 48 hours, which again, I did not receive.
    Recently, I called on 03/19/13 and spoke with Kimberly. She said that I needed to have the payment investigation fax cover letter and also told me she would email that to me. Luckily, this time I received it, but it was not after two days later on 03/21/2013.
    My frustration with your company must be clear by now. I have made so many phone calls and have had to explain myself over and over again. This is something no customer, new or old, should ever have to experience, especially regarding such a sensitive situation where I am rightly owed a refund of an incredible amount of money. I have been extremely patient with your company and I  would like to have my patience respected in the same manner.
    Please review my account file and resolve this issue as soon as possible.
    Sincerely,
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    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
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    Payment Guarantee Form     “02”
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    Assign Sales Document Payment Guarantee Flag
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    Tables: TVAK
    Action: Assign the document flag type the sales documents types that are relevant for payment cards.
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    DC          Discover Card          ZCCARD_CHECK_DC          Month*****
    MC          Mastercard          ZCCARD_CHECK_MC          Month
    VISA          Visa               ZCCARD_CHECK_VISA          Month
    The Routines can be created based on the original routines delivered by SAP. 
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    Tables: TVCTY
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    PC     Procurement Cards     No-check          Check
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    Tables: TVCTD
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    Visa Credit          Expires in 7 days.
                        400000       405500
                        405505       405549
                        405555       415927
                        415929       424603
                        424606       427532
                        427534       428799
                        428900       471699
                        471700       499999
         Visa Procurement          Expires in 7 days.
                        405501       405504
                        405550       405554
                        415928       415928
                        424604       424605
                        427533       427533
                        428800       428899
         Mastercard Credit     Expires in 30 days
                        500000       540499
                        540600       554999
                        557000       599999
         Mastercard Procurement     Expires in 30 days
                        540500       540599
                        555000       556999
         American Express Credit     Expires in 30 days
                        340000       349999
                        370000       379999
         Discover Card Credit     Expires in 30 days
                        601100       601199
    Set Sales Documents to accept Payment Card Information
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    Tables: TVAK
    Action: Review the listing of Sales Document types and enter “03” in the column labeled “PT” for each type which can accept a payment card
    Configuration for Authorization Request
    Maintain Authorization Requirements
    Transaction: OV9A
    Tables: TFRM
    Action: Define and activate the abap requirement that determines when an authorization is sent.  Note that the following tables are available to be used in the abap requirement (VBAK, VBAP, VBKD, VBUK, and VBUP).
    Define Checking Group
    Transaction:
    Tables: CCPGA
    Action: Define a checking group and enter the description.  Then follow the below guidelines for the remaining fields to be filled.
    AuthReq     Routine 901 is set here.
    PreAu          If checked R/3 will request an authorization for a .01 and the authorization will be
    flagged as such. (Insight does not use pre-authorization check).
    Ahorizon     This is the days in the future SAP will use to determine the value to authorize
                                 (Insight does not use auth horizon period).
    Valid          You will get warning message if the payment card is expiring within 30 days of order
                                 entry date.
    Assign Checking Group to Sales Document
    Transaction:      
    Tables: TVAK
    Action: Assign the checking group to the sales order types relevant for payment cards
    Define Authorization Validity Periods
    Transaction:
    Tables: TVCIN
    Action: For each card type enter the authorization validity period in days.
    AMEX     American Express     30
    DC     Discover card          30
    MC     Master card          30
    VISA     Visa               7
    Configuration for clearing houses
    Create new General Ledger Accounts
    Transaction: FS01
    Tables:
    Action: Two General Ledger accounts need to be created for each payment card type.  One for A/R reconciliation purposes and one for credit card clearing.
    Maintain Condition Types
    Transaction: OV85
    Tables: T685
    Action: Define a condition type for account determination and assign it to access sequence “A001”
    Define account determination procedure
    Transaction: OV86
    Tables: T683 / T683S
    Action: Define procedure name and select the procedure for control.  Enter the condition type defined in the previous step.
    Assign account determination procedure
    Transaction:
    Tables:
    Action: Determine which billing type we are using for payment card process.
    Authorization and Settlement Control
    Transaction:
    Tables: TCCAA
    Action: Define the general ledger accounts for reconciliation and clearing and assign the function modules for authorization and settlement along with the proper RFC destinations for each.
    Enter Merchant ID’s
    Transaction: 
    Tables: TCCM
    Action: Create the merchant id’s that the company uses to process payment cards
    Assign merchant id’s
    Transaction:
    Tables: TCCAA
    Action: Enter the merchant id’s with each clearinghouse account
    Reward if useful.
    Regards,
    Pramod.

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