Payment is not acknowledged

Hi there, I made a transfer of £11.50 for pay as you go. On bank statement shows that the amount paid on 13th May 2013. But received two emails today informing me that payment failed?!!
Appreciate a quick reply.
Thanks

Hi, bettinazr, and welcome to the Community,
Please contact Skype Customer Service to enquire the status of your payment being posted to your account. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. No need to circle back to the Community as referred to in Step 4 of the instruction, as you just have!
Regards,
Elaine
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