HTML Help Crashes RH7

Trying to generate a small HTML version in RH7 for my
portfolio . It runs through the process, and the first time I did
it there was a message indicating there was a "fatal error". So I
regenerated the MS HTML help, and this time it ran through all the
files, and then just suddenly closed RH completely! No warning, no
message. This has happened several times now. All I want is a
little file so I can showcase my talents.
Just wanted to pass this along to others.

Can yo tell us what you mean by
quote:
Originally posted by:
^^&&^^
deleting all the topics in a file in the project explorer,
then trying to delete the file reference.
If you deleted all the topics this should have
automatically deleted the file reference?

Similar Messages

Error compiling MS HTML Help from RH7

I have today installed Robohelp 7 and converted an existing
RH X5 project. This seemed to work fine. However, on attempting to
compile single source Microsoft HTML Help, I immediately get an
error dialog - 'Cannot find the HTML Help browser installed on your
system'. The compilation does not progress any further.
I have searched the forums and the various Options menu
within RH7, but I cannot find any solution to this. I can view .CHM
files from my workstation, and they view fine.
Any suggested solutions much appreciated.
Douglas.

Found the solution. New-build PC was missing file association
for CHM files to HH.exe. Created the association and the
compilation works fine.
Douglas.

Crash on search function for HTML Help file (.chm) when connected to a Visual C++ application

Crash on search function for HTML Help file (.chm) when
connected to a Visual C++ application
I use the RH_ShowHelp API command to connect a HTML Help file
(.chm file generated by RoboHelp Word X 5) to my Visual C++
application. My application is able to call up this HTML help file
in context-sensitive mode and everything is working great in the
Contents and Index panels EXCEPT when I click on List Topics (after
I enter a KEYWORD for search) in the Search panel.
I got an error that said “Unhandled exception in
xxxx.exe.(HHCTRL.OCX):0xC00000FD: Stack overflow”
I am able to execute this .chm file by itself and the search
function works well in this case. I am using HHActiveX.dll that is
created on 2/23/04. Is this the correct version?? Any advice what
to do here??

Hi agschin and welcome to the RH forums. The hhactivex.dll
file is not used by the search function so you can rule that our.
Have you tried recompiling and seeing if the problem still happens?
You can also start the Bug Hunter feature in RH - View > Output
View and then select the Bug Hunter button - and see if that throws
up any clues.

Why does RoboHelp 8 crash when compiling merged HTML help after deleting a child project in TOC

Why does RoboHelp 8 crash when compiling merged HTML help after deleting a child project in TOC? I would be grateful for any assistance.
Here's the situation:
-- I recently upgraded from RoboHelp X5 to RoboHelp 8. I upgraded my projects to RoboHelp 8 projects.
-- One large help system I manage is built such that there is one master project and about 25 child projects. Each of these is its own item in the master project TOC.
-- In RoboHelp X5 I never had any trouble deleting these.
-- However now in RoboHelp 8, whenever I delete one (by opening TOC pod, right-clicking on item in question, and clicking Delete), and proceed to "Generate Primary Layout" (MS HTML Help), the generation/compilation process proceeds as far as "Generating full-text search data" and then the whole program crashes!
Am I doing something wrong? Is there a bug in the software? I have installed patches 8.0.1 and 8.0.2.
Once again, I thank you in advance for any pointers.
Matthew Keranen
Jamsa, Finland

That does help - thanks a lot.
Wayne Kroger
State Street Corporation
SQA-Princeton
(609) 580-6264
mail to: [email protected]
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Converted WinHelp to HTML Help and context-sensitive topics aren't working.

Converted WinHelp to HTML Help and context-sensitive topics
aren't working. Anyone run across this?

I am a developer and we have big project that needs to be
converted from winhelp to HTML help. I received only the .CHM help
file from the help auther. I added the HTMLhelp.lib file and
HTMLhelp.h file in to my project. I tried to change atleast one
page of the dialog. I added on helpinfo function htmlhelp function
call and hard coded the .chm file path and for the right click I as
well did the same thing. But I am getting "No Help topic is
associated with this item" upon F1 key and crash after the right
click with wincore.cpp error.
The code is as below.
BOOL CCnvCfgGenNRecPage::OnHelpInfo(HELPINFO* pHelpInfo)
// TODO: Add your message handler code here and/or call
default
if (pHelpInfo->iContextType == HELPINFO_WINDOW)
int nCtrlId = pHelpInfo->iCtrlId;
DWORD dwContextId = pHelpInfo->dwContextId;
//THE NEW HTMLFUNCTION CALL
::HtmlHelp((HWND)pHelpInfo->hItemHandle,
"D:\\vista_setup\\Patmob\\PatMob.chm",
HH_TP_HELP_WM_HELP,
(DWORD)&IDARRAY(nCtrlId, dwContextId)) ;
THE OLD CODE
::WinHelp ((HWND)pHelpInfo->hItemHandle,
AfxGetApp()->m_pszHelpFilePath,
HELP_WM_HELP,
// HELP_WM_HELP flag brings up pop-up help and expects an
array
// of DWORD pairs of the control ID and the context help ID
(DWORD)&IDARRAY(nCtrlId, dwContextId));
return TRUE;
DO I NEED ANY OTHER FILE? Should I checked out the dialog h
file and .hm file which compling the html related code?
Regards,
Kreena

What's This Help crashing when using RoboHelp's HtmlHelp API

I followed all the instructions described in the RoboHelp
developer help file. The correct initialisation at the InitInstance
of the application
is called using the CSHInitialize(szHelpPath, TRUE). Then, I
registered the dialog for the "What's This?" help, using the
SHRegisterDialog(...) API. When I right click the mouse on any
control in the dialog I always end up with a crash reporting the
following error:
"The exception unknown software exception (0x0000005) occurred
in the application at location 0x4b78d471".
When we debugged the problem we got the following message in
the debugger which indicates that the crash is happining in the
hhctrl.ocx library:
"Unhandled exception at 0x4b78d471 (hhctrl.ocx) in hoblinkl.exe;
0x0000005: Access violation reading location 0x00000000"
In the meantime another image illustrates the call stack
right before the crash (message not included).
Note that for this application, we have the resouces loaded
from a resource DLL. However, we were told that the help file was
generated using these resource DLLs. We used this dialog as a
testing platform because it is one of the simplest dialogs without
the complexities of property pages etc., which do load certain
dialog resources dynamically.
However, to further test the problem, we implemented the
context sensitive help on a more complex dialog using the standard
HtmlHelp Api, where we are passing an array containing the mappings
between the IDs and the Help topics (for now the mapping is fixed
to one topic ID for simplicity) and I managed to make the context
sensitive help work (not through the What's this menu but rather
through the '?' button at the top right corner of the dialog.) The
proper context help topic is displayed according to the mapped ID.
Has anybody faced this problem and is there a solution for
it? ;

Unfortunately the update did not help. Using the field-level
help in the dialog always ends up with a crash reporting the above
error.
The report generated from Microsoft's Windows XP is as
follows:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="HOBLinkL.exe"
FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="HOBLinkL.exe" SIZE="466944"
CHECKSUM="0xE180B629" BIN_FILE_VERSION="5.3.0.1"
BIN_PRODUCT_VERSION="5.3.0.1" PRODUCT_VERSION="TE Version 5.3"
FILE_DESCRIPTION="HOBLink Launcher" COMPANY_NAME="HOB GmbH
& Co KG" PRODUCT_NAME="HOBLink Terminal Edition"
FILE_VERSION="5, 3, 0, 1" ORIGINAL_FILENAME="HOBLinkL.exe"
INTERNAL_NAME="HOBLinkL" LEGAL_COPYRIGHT="Copyright © 2006,
2007 - HOB GmbH & Co. KG. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5124E"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.3.0.1"
UPTO_BIN_PRODUCT_VERSION="5.3.0.1" LINK_DATE="01/29/2007 07:23:50"
UPTO_LINK_DATE="01/29/2007 07:23:50" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
<EXE NAME="hhctrl.ocx"
FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="hhctrl.ocx" SIZE="546304"
CHECKSUM="0x38577544" BIN_FILE_VERSION="5.2.3790.2453"
BIN_PRODUCT_VERSION="5.2.3790.2453" PRODUCT_VERSION="5.2.3790.2453"
FILE_DESCRIPTION="Microsoft® HTML Help Control"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="HTML Help"
FILE_VERSION="5.2.3790.2453 (srv03_sp1_gdr.050525-1542)"
ORIGINAL_FILENAME="HHCtrl.ocx" INTERNAL_NAME="HHCtrl 1.41"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x8B1D0" LINKER_VERSION="0x50002"
UPTO_BIN_FILE_VERSION="5.2.3790.2453"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.2453" LINK_DATE="05/27/2005
02:04:27" UPTO_LINK_DATE="05/27/2005 02:04:27"
VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll"
FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552"
CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36"
VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
Any other ideas how to solve this problem?

HTML Help 1.4 - Where?

During the RoboHelp install, a message box popped up
informing me that I would need to get HTML Help 1.4 from the MSDN
website. So after the install was completed, I went to the MSDN
website and looked for HTML Help 1.4. And I found a file that
seemed to be the correct one. The page title side 1.4, and there
was nothing to indicate otherwise.
It was only after the file was downloaded and the install
process started that I learned that what I had actually downloaded
was version 1.3. And oddly enough, my computer apparently came with
1.31 pre-installed. And now the RoboHelp Tutorial appears to be
crashing because of HTML Help (there's an error message about the
HTML Help Executeable that pops up just before the tutorial window
crashes to the desktop).
So where do I find 1.4?

I've already done that - sort of.
The company replaced my computer with a brand new one just a
few days after I originally received the RoboHelp program.
Everything ran fine on that machine. I still got the "missing
version 1.4" message, but I didn't think to actually make a note of
the missing program at the time, and so I didn't go looking for it
until I installed RoboHelp on the new machine.
However, I did not have the same error problems on that
machine. No DEP errors, and no crashes to the desktop.
I spoke to Adobe on the phone yesterday, as well, and their
advice was to do a complete uninstall (using the guidelines on the
website) and reinstall of RoboHelp, but that doesn't appear to have
worked.
In summary, my problem list -
During RoboHelp 6 install, a message pops up indicating that
HTMLHelp 1.4 will need to be downloaded in order to compile. This
occurred on both machines.
On the new machine, I attempted to download and install
HTMLHelp 1.4, and got 1.3 instead which I went ahead and installed.
There appears to already be a later version hidden somewhere in the
depths of the hard drive. When I tried to run the tutorial
afterwards, I got a machine indicating a DEP error from "HTML Help
Executeable", and crashed to the desktop.
I have a sneaking suspicion at this point that the HTML Help
install ended up conflicting with the version already on the
system, and somehow a pointer got redirected and hasn't been reset.

EA Helper crashes since update to CC version

Hi,
since updating to the CC version of Edge Animate, i am no longer able to open an existing html file to work on it. I just get an alert saying "Adobe Edge Animate Helper EH kann aufgrund eines Problems nicht geöffnet werden."
This isn't true for all html files, just for some files. If necessary, i will send the files.
Regards
Holger Pleus

I am running MacOS 10.9.1 on a 2.8 Ghz Quad-Core Intel Xeon MacPro (Mid 2010).
Mit freundlichem Gruß
Holger Pleus
Am 18.02.2014 um 21:01 schrieb elainefinnell <[email protected]>:
Re: EA Helper crashes since update to CC version
created by elainefinnell in Edge Animate CC - View the full discussion
Hi, Holger-
Sorry for the delay, and thanks for the bump. I downloaded your file and opened it on my Mac OSX 10.8 machine running the latest version of Animate CC. It opened just fine and I was able to create an Animation based off of one of the text fields. What platform are you running on?
Thanks,
-Elaine
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**$$PlaceHolder$$** appears where header should be in HTML Help topics

I have been working on this Help Project for a client since
2004, updating it when they update their software.
I recently upgraded to RH7, and have been working on an
update on their Help project. When I build the HTML Help output
this morning, the header was correct on only the first two topics;
then on subsequent topics I was getting "Script Error" warnings.
I went back into RH7 and checked for missing files etc - all
OK.
Then I did a menu > Tools > Update HTML Effects, which
usually sorted out any misbehaviour or earlier versions. New
compile to HTML Help. Again, the header is normal on the first two
topics only, but on all the other (100+) topics, the header is
replaced by text **$$PlaceHolder$$**.
The header comprises a single cell table with a background
graphic, and a small graphic within the cell itself.
The two topics that display correctly are at top level in the
ToC; all other topics are in Books in the ToC.
I tried Browse Sequence set to Zero and set to 1, but same
problem. I tried removing the browse sequence display from the
output build, but same problem.
Headers appear correctly in topic Preview mode.
I tried removing the template from all topics and then
reapplying it; then did a new build. When I try to run the Help
Guide, I get the ToC pane in view OK, but the start topic is blank,
and I have "Internet Explorer Script Error" dialogue:
"An error has occurred in the script on this page.
Line 29, Char 1
Error: Object expected.
Code 0.
URL:
mk:@MSITStore:D:\!Active%20clients\Client%20BP%20Sunbury\Client%20BPOSS%20Shipboard\BPOSS _Shipboard_CHM\BPOSS_SB_Help.chm
Do you want to continue running scripts on this page?
Yes/No."
If I click Yes, the Help Guide runs OK with all headers in
place.
I can then select any other topic, and all is OK; if I select
the Start topic, then I get the script error message again.
HELP!! This is for a major client, and the Help Guide is not
deliverable in this form.
SOLUTION: I think I found the cause of problem. I had a
splash screen on the first topic, inherited from long ago. I
removed it, did a rebuild, and now everything works OK. I then
reinserted the Splash Screen, rebuild, and now OK.
Conclusion: I think there is a
BUG in *Update HTML Effects*.
Please pass it on!

To be honest you only need to use the Update HTML Effects if
you have added a HMTL effect to one of your styles and you want
this to be reflected in the topics you have already created. Of
course you may have done exactly that

How do I tell the installer to put my html help files in the helpdir symbolic location?

I used the File>>Print function to create an HTML help file for my application and specified in the VI Properties for the app to use <helpdir>:\ApplicationHelp.HTML as the Help Path. This should pop up the help file when a user selects "Help for This VI" from my custom menu. It works from my development directory because I installed the help files into the help directory manually, but I can't figure out how the get the installer to put the files in the correct location on the target system. I tried putting them in [LabVIEW 2010 Help] in the Destination View for the Source Files category, but that didn't work. Anyone know the right way to do this?

kgarrett88 wrote:
Hey MrSmith,
In LabVIEW 2010 SP1, if open the Project and right click My Computer, you can add the help file as a source. After you have added this file, you can then create an installer. Under the Destination header, you can add your desired destination path. After you have done that, you can go to the Source Files header and add the help file to that destination you created.
Hope this helps. Good luck with your application!
~kgarrett
Thank you for the reply! I had already done the steps you suggested, so let me put up some screen shots that should help you understand my issue better. First, I specified the path to the help information on the Documentation screen of the applications Properties:
Next I had added all the help files (DetectorFT.html and all the .png files) to the source in a virtual folder I named Resources.
Next, for the release build I specified the files to be Always Included on the Source Files header.
Next I created a Resource Directory as a destination for the release build.
Then I specified the Resource directory as the destination for the files for the Release build.
After creating the Release build, I created an Installer build and told it on the SOurce Files screen to put the help files into the [LabVIEW 2010 Help] directory.
I had assumed that putting the files in the [LabVIEW 2010 Help] destination would put them into the correct directory when the installer ran. When I ran the installer on the target system, the ran the application I tried to select the "Help for This VI" tab on the menu, but it was grayed out indicating it could not find the file in the proper location. So the question I have is, what IS the proper location for the files to be installed to so the the application will find the Help files when it is looking for them at the <helpdir> Symbolic Path location? Thanks again!
Jim Smith

Can I have a Text Search in HTML Help output?

Hello,
I'm relatively new to Robohelp and while testing the possible output methods I found that there is no internal text search function available for the Microsoft HTML Help (.chm) file.
Does anyone know if it is possible to enable this function?
Thank you
Holli

Hi Holli
Perhaps try creating a brand new window?
Make sure Microsoft HTML Help is your Primary Layout by right-clicking it in the Single Source Layouts recipe box.
Then open the Project Set-up pod and create a new window.
Then in the Single Source Layout recipe, make sure you choose the new window you just created.
Recompile and check.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Urgent - HTML help merged projects - displaying in the same window

Hi All,
Following some recent windows updates I'm experiencing all sorts of problems. My most urgent problems is as follows:
First off this is all in RH8 and yes I have upgraded to 8.0.2 and project is set to re-build cpd each time.
So I have a merges project as follows:
Parent project
child project 1
chils project 2 etc
when I compile an html help project with TOC, and single source window settings on default if I click on a child project it is diaplyued in a separate window. If I then select a different project in the parent project TOC this is also displayed in a different window but the window still has the caption of the previously opened file.
What I need as the end result is for my HTML help project output to al display in the same window whether I click on a parent project item, or a child project item.
Please can somebody advise mne how to do this as I am VERY close to a deadline and as usual it seems RH8 has let me down again.....
Thanks
Author Care

Hi there
Methinks Colum needs more coffee, because the options he cited have nothing to do with other windows. They have to do with whether the displayed topic synchronizes with the TOC and whether the TOC entry is highlighted.
I'm thinking it has to do with creating a "Global" window. You change the names of the windows so they include Global.
The link below has more:
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Internet Explorer Script Errors in HTML Help

I am using Robohelp 8 HTML. I create both WebHelp and Microsoft HTML Help. My operating system is Vista.
The WebHelp file will be directly called from the application software to allow users to access topic specific help.
The Microsoft HTML help is to be attached to my company's website to allow remote users to access our online help.
I have created a project and generated WebHelp. Everything works as designed.
However, when I change the output to Microsoft HTML Help, I get Internet Explorer Script Errors when I try to review the output.
The compiler seems to find exception with two specific lines, specifically, AddMasterBreadcrumbs and again, highlightSearch.
When I attempt to review the output, I can simply click No when queried if I want to continue running scripts on this page and display the HTML help. It works as it is designed. Naturally I would prefer my users won't have to click through a few error messages to get to the help.
If I comment these two lines out in the topics, I don't receive these errors.
Although my work-around will allow a user to open the project without seeing those Script Errors, I am concerned that it might be introducing errors that I haven't found yet.
Does anyone else experienced this type of error in producing HTML Help?
Does anyone know the reason this is happening and can they offer an actual solution (and not a workaround?)
Thanks so much!
10570Fan

I've attached one of the screen shots and I took the liberty of posting the htm file (so you can track the specific line numbers to which the error messages refer). The second error message is the same, except it refers to line 117.
I checked with the developers and they will use the WebHelp version. However, they are curious (as am I) why we get these error messages. Any suggestions you can provide will be appreciated.
Thanks again.
10570Fan

Search functionality no longer works in any of my recently generated HTML Help projects

I'm using Rh 10.0.1.292 and Rh 11.0.4.291 for different projects.
Recently, I've noticed that the Search feature returns no results, in any of my projects that are generated in either Rh10 or 11. I just get the "No topics found" message. This used to work.
The only thing that has been done recently (that I can think of) involved working with .slp files to fix an issue with the Glossary tab and the Search functionality in a Rh 11 Responsive HTML5 layout. (https://forums.adobe.com/thread/1690579) I can't, however, see how that would break the Search functionality in my HTML projects.
Any ideas?

In either Rh 10 and 11, whenever I generated a project as HTML Help (even an example project) the Search functionality was broken. Finally, when I couldn't think of what else to try, I uninstalled and reinstalled Rh 10, and that solved my problem--in both Rh 10 and 11!
Apparently some file was corrupted, but I don't know what was broken or what caused the corruption. I am still trying to get some clarification from Adobe, but so far, I have only received the following comments:
The robohelp cache folder and the preferences might have caused this.
The problem can be either with the updates on system.
If I should receive any definitive information, I will update this post.
Thanks.

Airplane help with Webhelp and HTML Help

Hi. We are generating 2 outputs using Robohelp v.6.0: HTML
Help and WebHelp. Standalone they both work fine. The context
sensitive .chm works too. Problems are:
1.) the primary help (Webhelp) does not appear - there isn't
any error msg either.
2.) when an invalid url is used the secondary help file does
appear (HTML help). But this doesn't happen with the correct url of
the primary help - Webhelp
Isn't there supposed to be a reference to the mapping in the
<head> of each htm file?
Can anyone help on this topic? many thanks!

First, move the styles from the form generator to the <head> of your document. Otherwise there is a possibility browsers could ignore the invalid code.
Then move your form div inside the banner div and set the attribute float:right; in your CSS for the form div. Then you should be good to go.

HTML Help Crashes RH7

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