Paypal authorized or not?

I recently put in an order online for a desktop computer and proceded to check out with Paypal. There was an error and the website stated that it "failed to authorize payment". However, I recieved a confirmation email from PayPal stating that the payment was pending and also included a Best Buy order number. The order does not seem to exist on the Best Buy website and just a few minutes ago I was notified that the desktop I 'purchased' has been sold out. I would like to know if the order does exist and if not, assistance in removing the substantial payment for a non-existant computer.

Hi there fosler53,
Ordering a new computer is always exciting! While I dread my MacBook Pro seeing its final days (hopefully in the not-so-near future), I’m sure I’ll enjoy picking out a new device. I’m sorry to hear that you may have had trouble placing an order for a desktop computer utilizing your PayPal account. Unfortunately, I was unable to locate an order using the email address you registered with the forum.
That being said, typically we authorize funds to ensure the funds are available, but do not actually collect them until the order ships. As it seems your order may not have processed through our systems, the authorization should be dropped in 3-5 business days depending on your financial institution, which will in turn return the funds to you. I apologize for any inconvenience this may cause you.
If you utilized a different email address than the one you registered with the forum, please feel welcome to provide the correct email address to me via private message, which you may do via the link below in my signature.
Please let me know if you should have any other concerns or inquiries! Also, please feel welcome to review our Conditions of Use page on BestBuy.com!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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