PDF does not save filled out fields when using browser

Hello! I have a couple PDFs that I've uploaded to my website for clients to fill out and download. I'm getting complaints that clients are filling out the form, saving it to their computer, but when re-opening the now saved form, none of the fields are filled out.
Am I doing something wrong? I've provided the forms to be savable in the security functions, and I tested it myself after downloading the PDF and filling it out in the browser (as it automatically opens in browser), and saving to my PC, I re-open the PDF and it is empty of any of the fields I filled out.
Please help! This is causing my clients to lose faith in me!
Thank you!

Which version of Acrobat are you using?
Just to confirm, when you say "I've provided the forms to be savable in the security functions," did that mean you (using Acrobat XI as an example):
File menu > Saved As Other... > Reader Extended PDF > Enable More Tools (includes form fill-in & save)

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