PE 7: Content Installer ?
I purchased and downloaded Premiere Elements 7 from the Adobe store. There are two downloads - the main program, and the additional "content".
I installed the main program - no problems.
The "content" download does not include an installer - just a large content file. When I start up PE7, I get the following message (paraphrased):
=======================
A reduced set of content has been installed. To install the full content, insert your program DVD and run Install Content.exe.
If you do not have a program DVD please visit:
http://www.adobe.com/support/downloads/product.jsp?product=101platform=Windows
to download the content installer
=======================
That URL doesn't work - there's nothing there. I did a search for "Content Installer" on Adobe, but can't find anything.
Can anyone help me understand how I can get the "Content Installer" to install the full content?
Thanks,
Mike
Hi Guys,
Two problems if i may.
1) When I try to install / open the contents file ( PRE7_Cont_WWEFGJ ) I get this message -
the setup has detected that premiere elements is currently in use. Please close premiere elements , then launch setup again The problem is that premiere elements in NOT currently in use !. I have tried twice. Your help and advice will be appreciated.
2) Missing icons. Im probably doing something wrong here but the icons that should appear under the tabs EDIT and ORGENIZE are not there.
In the Tasks pallet , under the EDIT tab there are 5 icons called project, themes, effects, transition, and Titles. Also under the ORGENIZE tab there are 4 icons that are called, Get media, InstantMovie, Tagging, and Smart Tagging. These icons disappear most times
and I have to go to the Window drop down menu to find them. Your advice please , and many thanks
Reply from Adobe Web Support
Hello John,
Re:- Premiere® Elements 7.
I understand you receive an error when attempting to install additional
content, and icons are missing below the navigation tabs.
The error message setup has detected that Premiere Elements is
currently in use. Please close Premiere Elements, then launch setup
again may indicate that a process is running in the background.
To resolve this issue, please perform the following steps:
1. Right-click the Microsoft® Windows XP® taskbar and select Task
Manager.
2. Under the Applications tab of the Task Manager, please ensure Adobe
Premiere Elements or Photoshop Elements is not running in the background.
3. If Adobe Premiere Elements or PhotoShop Elements is running in the background, please
select the application and press End Task.
4. Next, switch to the Processes tab and look for a process named Adobe
Premiere Elements.exe. and Photoshop ElementsEditor.exe.
5. If Adobe Premiere Elements.exe or Photoshop ElementsEditor.exe. is running, please select the process and press End Process.
If you are still unable to install the additional content, please refer
to our knowledge base document kb404997. Perform step 8 and try the
installation again. Continue to step 7 if necessary. To access the
document, simply copy the following and paste it in the address bar of
your web browser:
http://www.adobe.com/go/kb404997
Thank you Support team - the issue with disappearing icons sorted itself out after I completed the above. Kind regards, John
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