Pearl 8100 volume button problems w/ headset and speakerphone

Thanks in advance for help on this weird problem. This is slightly long .. but hang with me :-) 
My Pearl 8100 volume automaticallygoes down slightly below halfway when I plug in a wired headset (or Bluetoothheadset) or activate the speaker phone. The volume + up button will not work. The– volume down button works fine and when I push the + up and it clicks but doesnothing. When I’m in headset mode the volume will stay at 100% via calllog<options<general options<default call volume commands… but if push the volume – down in handset mode and try to push the volume back+up …it will not work.
This problem seemed to start around the time when I upgradedto v4.5.0.110. Hard reset does not solve, so I wiped and re-installedv4.5.0.110 but had the same problem. Next wiped and installed an earlier versionv4.2.1.154 but had the same results. Finally, I wiped v4.2.1.154 andre-installed the latest v4.5.0.110 ... again.
So I’m back at where I started ;-(  
Thanks again for any help 

CORRECTION:  I meant to say ... "When I'm in in HANDSET mode the volume will stay at 100% ... "
Thanks in advance for help on this weird problem. This is slightly long .. but hang with me :-) 
My Pearl 8100 volume automatically goes down slightly below halfway when I plug in a wired headset (or Bluetoothheadset) or activate the speaker phone. The volume + up button will not work. The– volume down button works fine and when I push the + up and it clicks but does nothing. When I’m in HANDSET mode the volume will stay at 100% via call log<options<general options<default call volume commands… but if push the volume – down in handset mode and try to push the volume back+up …it will not work.
This problem seemed to start around the time when I upgradedto v4.5.0.110. Hard reset does not solve, so I wiped and re-installed v4.5.0.110 but had the same problem. Next wiped and installed an earlier version v4.2.1.154 but had the same results. Finally, I wiped v4.2.1.154 and re-installed the latest v4.5.0.110 ... again.
So I’m back at where I started ;-(  
Thanks again for any help  

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