Performance Assistance is not working

Hi
One of the user's PC the performance assistance and F1 help was not displayed with his sap user id but at the same time it was displayed on the same PC with another sap user id.
Is there any user specific settings in SAP system to display the Help???
I tried with the users sap id on differnt PC there also same thing was happening.
Please help.
regards,
Kotha.

Hi,
Thanks for your information.
I created the test user id in my quality system with the same authorizations. In quality it is working fine. It is not working in live system.
regards,
chandra

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