Performance Issues in IC Agent Search - Category and / or Status search

Hi All
We are encountering a serious performance issue in SAP CRM 7.0 WebUI for IC Agent Inbox Search, when using the provided selection criteria viz u2013 status, category etc.
When we click on search , we are getting a timeout for the same.
As per ST22 analysis, the timeout is occurring due to the read on CRMD_ORDER_INDEX table where a sequential read is timing out.
A Custom Index has been created on the CRMD_ORDER_INDEX table for improving performance.
In ST22 the standard tips mention
"Dataset resulting from database access is too large".
and
"Database has unsuitable index. Check index generation".
We have done a database inconsistency check and no errors are appearing for the index.
We also did a rebuild index in RSANORA but that has not solved the issue.
Any pointers that could help solve / analyze the core issue would be very beneficial.
I have a feeling using APPEND HINTS to curtail the dataset should sovle the issue, however i am not a DB expert.
If u have any suggestions pls let me know.
Thanks
Ron.

Hi Ron,
Are you getting the search result if you limit your search for a specific date or for a specific transaction number. If yes then i believe your Indexing is still not proper. There are few notes available for improving performance of agent inbox for CRM 7.0. Did you check those notes?
Thanks
Arun Kumar

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response shtml_send
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response shtml_send
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response shtml_send
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Is DNS causing this? I know Sun ONE 6.x does NOT have asynchronous DNS implemented (although it is an option, it has no effect). Did Netscape Enterprise Server 3.6 has ASync DNS implemented?
We would like to avoid turning off DNS resolution for a number of reasons. However, what really bothers us is that this web server's performance suddenly became a problem while the other 5 servers see FANTASTIC performance and never go to sleep (although some of them are NOT accessible from the general Internet).
Has anyone else seen this?
As a side note, all of these web servers are using a NSAPI plugin that I wrote years ago. It's purpose is access control and automatic forwarding to different pages. It also uses DNS hostnames, but thinking it might be a problem with this web server, I've disabled DNS on the plug-in. It has not helped. Again, this plug-in has worked great for years and is quite straightforward and simple.
Something tells me there is more going on here - thoughts or ideas?
We're getting immensely frustrated here.
In desperation we've made some magnus.conf changes but to no real effect (partially listed below):
DNS on
RqThrottle 256
StackSize 131072
CGIWaitPid on
AsyncDNS off
KeepAliveThreads 2
MaxKeepAliveConnections 256
UseNativePoll 1
RcvBufSize 8192
# default=100
KeepAliveQueryMeanTime 25
# default=100
KeepAliveQueryMaxSleepTime 25
# CGI
MinCgiStubs 10
MaxCgiStubs 50
CGIStubIdleTimeout 45
CGIExpirationTimeout 90
Thanks for any pointers,
--Dave

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9507 response flex-log
response flex-log
response flex-log
response flex-log
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response shtml_send
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response flex-log
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Performance Issues in IC Agent Search - Category and / or Status search

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