Error entering data in a data form using Smart View

One of my user is facing an issue while entering data in a data form through Excel, if she uses the same data form in workspace she is able to enter data. She is facing the issue while entering in a specific column, for all other columns she is able to enter data in the data form. It is only one column for which she is facing issue while using smart view/excel and not workspace, as in workspace she is able to enter data.
Thanks,

Hi
Check they have the "Data Form Write Back from Excel" role in Shared Services.
See p.133 of the security guide for more info -
http://docs.oracle.com/cd/E17236_01/epm.1112/hss_admin_1112200.pdf
Regards
jpr

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