Personal hotspot on my iphone 5s doesnt work. my laptop can see it and it seems to make initial contact but then it seems to give up and gives a failure message.

Personal hotspot on my iphone 5s operating ios7.1.2 doesnt work. my work laptop can see it and the phone initially registers contact but then it seems to give up and the connection always fails. i have tried resetting settings, switching hotspot on/off, switching 4g on off and nothing seems to work. it worked fine on the same service plan with EE on my old 4s. can anyone help?

Dear brothers
Thanking you so much to be interested about my answer but what I figured out is as long as you bought your iPhone from gulf or Arabian area it will not has face time application cause I think apple has made special software for Arabian areana to privent facetime according to special request by phone cells companies and one of my friends has told me if you want to make sure that your iPhone not for Arabian areana you should check the model number on your iPhone backside if it ends with 29 it means it's for Arabian countries if other numbers it's gonna be for US. Or Hongkong so it's ok
That's all I could know if you have another solution just please let me know
Thanks for all answers

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