Phone Dropping calls and disappointed in Verizon

Very disappointed in Verizon Wirelessly. Over the past year my phone has continuously dropped calls. It's getting worse and worse. I went from have decent service 3 years ago to only being able to talk in my bedroom and kitchen over the past year. over the past six months I had to start going outside and now that's become a problem. Even in the town I live there are now many dead spots. 90 percent of my calls drop a day. at times phone won't even ring Some calls and text don't even come through until hours later. People are thinking that I am ducking thief calls, and I'm tired of explaining the situation to them. To make matters worse I have contacting Verizon several times over the past year only to be given the run around. I've been promised help but nothing. some were supposed to call me back with a solution but nothing. I was told a tech was coming, never saw them. I was told to buy a network extender almost 300.00 dollars, but why should I have to pay for this when I'm alrwady paying you every month. I tired of giving Verizon the benefit of the doubt, but I'm close to leaving them and taking many in my community with me, cause im not the only one suffering. Verizon step it up and give me what you promised "the most reliable service in America"
oh and yes I have powered off phone, reset phone, replaced phones 3 times. I've done it all. So once and for all please HELP!!

I am very disappointed at Verizon. I am very very angry right now. I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable. Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase. The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL. I was going to take the risk and do this and ofcourse we would have to purchase the insurance. But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped. She put me on hold and verified it and came back and said that I was correct and that that was true. So I told her then I will go ahead and go to a verizon store and purchase a phone. When I got there, I was told that it was NOT true. I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret. If they can't be honest about it in the beginning then imagine how they are going to screw you in the end. I finally had to walk out and I am so so so disappointed. I want to cancel my existing service, but they have everyone by the balls... and they now it. Something has got to change... Government, NOW it's time to get involved. Anyone with me... say HEY!

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HT4623 After updating Iphone 4s to 6.0 the signal is very weak and the phone drops calls frequently.

After updating Iphone 4s to 6.0 the signal is very weak and the phone drops calls frequently.

Based on what?
"When Apple rolled out iOS 6.1, its first major update to iOS 6, yesterday, it introduced a series of bug fixes, software tweaks for iTunes and Siri and also added LTE support - but none of that was any use to the disconnected and discontented sufferers of a particular iPhone software flaw: greyed-out Wi-Fi."
http://www.theregister.co.uk/2013/01/29/ios6_wifi_flaw_no_fix/
The phone is an iphone 4
(converted from a 3g and still have the habit of referring to it as a G)

HELP!! My iphone 6 keeps dropping calls and I have a verizon extender

Hi,
My iPhone 6 my Carrier is Verizon my iPhone 6 has been dropping calls I think it’s only when I’m home and also we have a cellphone booster aka Verizon Extender and it does connect to that also but when someone calls me it connects then drops right away and then I try right away to call them back and then the call goes though. I have tried a hard reset on my iPhone 6 I have tried just by turning on and off the airplane mode and I have tried resetting the network settings which I just did. I thought of maybe doing the part when you take your sim card out and put that back in but I have not done that yet! I don't know what to do if this keeps happing it is really annoying! Can you please help me! Thanks Also I have looked online of how to fix it but have not come up with anything yet
How do I stop my iPhone 6 from dropping calls?
Also
my iphone 6 keeps dropping calls and I have a verizon extender and it says that my iphone is on it but it is not working and I have either 2 or 3 LTE bars.
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Contact the carrier to troubleshoot the issue.

My Maxx HD keeps dropping calls and always has very little signal

My maxx hd keeps dropping calls and always has very little signal.

AngelMunoz2011,
I am sorry to hear about your troubles with service on your phone. We definitely want to make sure that you are always receiving the best service options. What zip in general are you having the most trouble in? How many bars of signal are you typically getting? Could you try clearing the cache on your device http://vz.to/KRifEf and also try removing/reinserting your 4g sim card. We are here to help, so please keep us updated.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport

Why am I dropping calls and only get 3G?

I switched to Verizon because my previous provider stopped covering my area. Now I'm having problems with Verizon dropping calls and not having internet at home. Any idea why the service has gotten worse?
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66072

@local101,
Thanks for the additional details! I show you're in an extended area and may see the service fluctuate between 3G and 4G. Verizon Wireless radio frequency (RF) engineers and system performance engineers regularly evaluate network coverage and performance to identify locations that may require additional coverage. Based on their analyses and recommendations cell site construction or other improvements are then planned and budgeted accordingly.
Try removing the sim card for a minute or two. Insert and retest. This should help refresh the connection.
JohnB_VZW
Follow us on Twitter @VZWSupport

HT201412 Slide to unlock does not work no matter what we try. Phone receives calls and messages but we cannot answer either because the phone will not respond

iPhone 4s: Slide to unlock doea not work. Phone receives calls and messages but we cannot answer. We have tried numberous times to turn on/off to no avail.

It sounds like your phone is broken.

2.2.1 update means dropped calls and wifi problems?

I've noticed some other threads about dropped calls, and 3G issues, but is anyone else getting wifi problems? Seems to not want to detect anything, restart it, and it picks up, but inveitably fails a day or so later...

I have not experienced any wi-fi connection problems, and I regularly connect to a number of different wi-fi networks.
I suggest resetting network settings on your iPhone. Go to Settings > General > Reset and select Reset Network Settings.
This will erase all saved wi-fi networks on your iPhone, which will require re-connecting to all wi-fi networks that you have access to and if any are password protected, this will require re-entering the password for a password protected network.

Okay, for a novice (iphone for dummies) what steps to take and in what order to identify specific problem and resolve issue of dropped calls and/or bad connections. I have a 3g iphone4, I think. Where is best place to find that information so I can veri

Okay, for a novice (iphone for dummies) what steps to take and in what order to identify specific problem and resolve issue of dropped calls and/or bad connections. I have a 3g iphone4, I think. Where is best place to find that information so I can verify.

You can call your wireless provider and talk to them about it.
You can restart your iphone, reset, your iphone and restore your iphone.

Dropped calls and no service in my house...why am I even paying a phone bill?

I've been a Verizon customer for probably around 6 or 7 years now. I've had plenty of different devices and was always happy with my phone. A few years ago, service started to get horrible in my house. I would barely get service and my phone would drop calls. I have spent hours over the past 2 years on the phone with reps. Some were very helpful, and some were very frustrating. I have put in service tickets and even changed out my phone to try to get better service. Let me also note that AT&T customers get perfect service inside of my house. I don't even want to hear the excuse that Verizon doesn't guarantee service inside of a building due to building materials. The last time I checked, I didn't rebuild my house in the past few years with new materials. I use my cell phone for business when I'm at home, so it is extremely important that it works inside my house. I put my most recent service ticket in almost 2 weeks ago and there is STILL no resolution. I also won't accept if the only resolution is me buying a network extender.. I'd rather pay an early termination fee and leave before I'd ever spend money on another Verizon device. I have had 2 reps in the past week tell me that they would call me back and I never hear anything. I also have been told that they would resolve it by a certain date, only to find out that now they are saying it's going to stay open until they can figure it out. I rely on my phone for work now more than ever since I recently starting working from home, so how can I accept the fact that I am waiting around and paying for a phone that doesn't work when I need it the most? For all of my trouble, they offered me a $20 credit on my account. I shouldn't even use the word "offered" because I was the one who mentioned that I should be reimbursed for my time. I'm so sick of wasting my time on the phone and I am truly disgusted with Verizon. As a long time customer who has spent thousands of dollars over the year paying for Verizon service, I would expect to be treated much better than this.

I am not in the same boat, Verizon works absolutely everywhere I go and I am super happy with the service. If the service started not working however, and I got no resolve, I would just cancel it and switch providers. No point in paying for service you can't use, especially where you live.

My iphone5s continually drops calls and has very poor sound for callers sooo disappointed compared with iPhone 4 from which I've just upgrade

I am so disappointed as my iPhone 5 s is very poor for calls and repeatedly drops calls. I've contacted Orange and done a reset to factory settings with no improvement.These calls are to landlines. My iphone4 was excellent in comparison . I've requested an Apple support call tomorrow - any other suggestions or similar experiences? Call bars are much lower too on this new phone and wifi fails too with frequent fail to connect to server messages. I so regret having this phone..

I had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot!

Ios7 drops calls and calls random people during phone conversations

Is anyone else having this problem. My phone will mute, call random people, facetime randome people, all while I am trying to talk to the person I called.

I'm getting this too.
Random calls even when the phone is locked and in my pocket.
Got a call from someone in my recent calls list saying I had just rung them.
My phone was in my pocket and locked, looked at it and sure enough I had rung them for 23seconds.
Another one is, if the phone drops a call, the other caller calls you back and you end the call and conversation etc, the home screen shows call failure from the previous call, when you unlock the home screen, it tries to automatically dial the number of the dropped call. Whats worse, sometimes it wont allow you to end the call until it has gone through.
Whats going on at Apple?
Apple hardware used to be reliable and bug free, recently its just been bug laden, rushed out rubbish with no real thought.
The fact that IOS7 has only been out a few weeks and we are already at IOS7.03, shows just how badly Apple are testing their products before release.
What happened to the Apple slogan of - "It just works"???????

I have a problem with my iphone 4s i have a new sim card from virgin but the problem is still happening it drops call and says that i am unavalable wont always send texts is there something wrong with my phone ?

i have a problem with dropping calls faild text and poeple cann`t ring say unavailble

what did your carrier say when you reported the issue to them?

Calls and emails from Verizon

To {edited for privacy}, head of customer service in Tampa office
This isn’t about phishing per se, but I cannot seem to find an e-mail for customer service at Verizon…only “chat”.
I received a robo-call & VM last evening ON MY CELL PHONE from {edited for privacy}from “Jane” at “Verizon”. She reminded me that I must return my equipment or face additional charges on my next billing statement.
I received my return box on 7/23/15, and mailed it back to Verizon on 7/24/15 at 1:06 p.m. I will add that the box was mailed to me from you on 7/20/15.
I keep on getting e-mails from Verizon that will not allow me to respond via “reply”, so I called, and spoke with a CSR named Frankie yesterday (7/28/15). She tells me that Verizon has 30 days to check in returned equipment. Why all of the e-mails then? You want me to “return all equipment promptly”, or face $650.00 in additional charges, but you have 30 days to check my prompt mailing in?
Let me get back to the robo-call…{edited for privacy} is the phone number to a place called OnProcess Technology…they act as your/Verizon’s “repo-men” for equipment. I do not have to guess where they got my cell phone number from, {edited for privacy}
It may not be a serious issue to you, {edited for privacy} but it is serious to me. When a huge corporation like Verizon feels free to bully a customer to return equipment that is property of Verizon, and that customer has complied to the request, then be done with it. Your own CSR tells me YOU have 30 days to check it in, well, stop calling me on a number that I have repeatedly told you all NOT to use, and stop e-mailing me.
I hope that I do not have to take this to the next level, {edited for privacy}
If I receive one more call on my cell, that will determine my next action.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Horrible customer service, dropped calls and faulty products

Does Verizon offer partial credits to accounts due to defective equipment and inability to use their services? I received a new set top box that would not download my existing HBO and SHOWTIME accounts. After numerous calls on hold, dropped service calls and misdirected (on purpose) calls to billing in customer service to increase my services...I finally waited over one hour for technical assistance tonight to be told my new set top box was faulty and a new one would be sent in the mail. I asked about a partial refund because I could not use it during the least two weeks. I was told by the tech he would send a new box and put me in touch with customer service after explaining to them the circumstances and that supervisor would need that info for a partial credit to my account. A horrible customer service rep {edited for privacy} bluntly stated no partial credits and tech should not have said a partial credit was possible. By this time I was on the phone over one our and not a very happy customer. I asked to speak to a superior to which {edited for privacy} said they were too busy and a partial credit would not be possible for my two week period with faulty equipment. I demanded to speak with a supervisor and was put on hold for an additional 70 minutes. I am STILL ON HOLD!!!! This is no way to treat customers! I am disconnecting my call and BEG THAT A VERSION REP get back in touch with me to resolve this. Under what circumstances does verizon provide partial credit for a customer who has not been able to use it because the equipment is DEFECTIVE??? Hopefully new set top box is enroute..HOPE IT IS NOT DEFECTIVE!!!!!!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Does my blue tooth have anything to do with my phone dropping calls

Does my blue tooth have anything to do with my phone dropping calls

Different electrical circuits. As a test, have you turned off bluetooth and gotten dropped calls?

Phone Dropping calls and disappointed in Verizon

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