Phone turns off and resets for no reason and been sent for a repair and they said they can't find anything.

Question

I have a blackberry curve 9300 which I bought in January this year and from practically the first day I turned it on I've had problems with it. The phone freezes a lot and on a regular basis the phone just turns off and resist itself. I can be texting and look away and look back and the phoneheads just reset and it does this a couple of times day. Less than a month ago it was sent for a repair with Tesco (who I bought the phone from) and they sent it back saying that they couldn't find a fault on it. The phone still does the same and I've phoned tesco again and they have said that the only thing they can do is to send the phone to the repair shop again to be checked. What do you suggest I do as I need a phone that works and cannot just keep sending it to be repaired to be told there isn't a fault over and over again. Thanks

Answer 1

EmmaCopeland wrote:
Is there nothing that can be done by blackberry?
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...and this site is not a channel for user-to/from-RIM communications or escalations.
So, your escalation path is not here, in these forums. Rather, it is through Tesco...even if they are not yet being very helpful. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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