Phone wiped out date

hi guys,
i recently updated my torch software, though i never knew you had to back-up your phone before doing so, now all of my contacts and information has been wiped out. is there a way for me to get it back?
i have synced it before as i thought it would have backed it up.
help please

Hi and Welcome to the Forums!
Synchronizing (with, for example, Outlook) and backing up are two separate functions. The backup is useful for more quickly restoring your data to your BB after some event (e.g., upgrade). In fact, the upgrade process, depending on how you performed it, should have taken a backup on your PC (if you did the update via your PC). If so, then search your hard drive for files with IPD extension (*.IPD). If you find any, inspect the date/time of the files...the one created around the date/time you were doing the update would be useful as the source of restore:
KB23680How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Software 6.0
Otherwise, if you are synchronizing with a desktop application (e.g., Outlook), you can configure that anew and your data will be pushed back onto your BB:
KB17022How to configure synchronization settings for BlackBerry Desktop Manager
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My phone wiped out all my inbox twice I have read enough complaints on line to know its a real problem that apple had no answer to. Do they now know the problem?

my phone wiped out all my inbox twice I have read enough complaints on line to know its a real problem that apple had no answer to. Do they now know the problem?

There is no way to know what they know.
I have not seen this problem on these forums.

Update to os 4.2 on iPhone 3G crashed phone; wiped out Contacts and more

Is there ANY way to get my 'Contacts' back without reconstructing from scratch? Updated to iOS 4.2 on my 3G and it completely wiped-out my Contacts; Uninstalled almost all Apps; Removed Photos and Songs. Had done back-up & Sync just before doing 4.2 upgrade. Tried another Sync after the 4.2 install and got Apps & Songs back. Tried a complete reset/restore and got Apps, Songs & Photos but NO Contacts. Even the back-up on my computer seems to have been erased. It did leave the Phone's 'Favorites' but just the numbers; no names or other information. Also tried 'Import contacts from SIM' - program seemed to run but I could not find any 'Contacts' info anywhere. Any help? Any ideas? Thanks, D.

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Hot sync failed wiped out data

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I am using the same computer but had to have windows xp re-loaded and everything else wiped out. I want to re-sync my library from my i-pod to my computer i-pod library as it was before. I just loaded the new version of i-tunes. How do I get my data back on my computer?

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Iphone4 would not restore Error -50. I have tried to restore and it restored it to the point that it created after 5.0 was installed. How can I get it an older restore point from my backups and restore it on another computer? The phone has been wiped out.

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It tells you to go to Error 13 and 14 if you receive error (-50).
Here is what I have tried...
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
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Put a USB 2.0 hub between the device and the computer. Didn't change anything.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts. Removed all virus protection and firewall.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.Used the Microsoft fix it.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online. Doesn't matter.
Try to restore from another known-good computer and network. I do not know how to do this or how to find the correct/full/complete restore point. There should be more information for this.

Got charged full retail for a new phone instead of Edge Up, wiped out bank account, had to refuse shipment, no compensation for the time spent talking to 14 representatives over the phone in the last week, and still no refund??

On 9/29 I ordered an iPhone 6 Plus 128GB as an edge up from my 5S, swiped my card at the store to pay the Edge Up fee, and was told 10/31 was the expected ship date.
Didn't see the order on my My Verizon account, spoke with 3 representatives on the phone to actually get the order number so I could track it.
On 10/24 the ship date disappeared and I called to find out there was an issue with the payment. I gave them my debit card number over the phone for the Edge Up amount, and they charged me full retail -- OVER $1,000.
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I called when the payment posted the next day, totally wiping out my bank account and charging me overdraft fees.
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I spoke with a supervisor on the phone and they said they could refund the bank fees, but would do nothing for the fact that they screwed up my order, and told me it would be another 2-3 weeks before they actually ship a phone to me if I ordered today.
Sorry, but that's NOT good customer service. I can buy out my Edge agreement, sell the phone on eBay, and go to another carrier pretty easily. I don't want to leave Verizon's service, but I don't really see how they value me as a customer?
Does anyone else have some idea of what I could do about this whole thing??
TL;DR -- Verizon charged full retail for a phone instead of Edge Up fee, still no refund, no compensation for the inconvenience and stress they caused, and another 2-3 week wait on a phone I ordered a month ago.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

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I just updated my phone last night and all the photos that were in a private photo album app all got wiped out. I have been doing regular backups to iCloud, and all app data is supposed to be stored there, but I don't know how to get the data back? Has anyone else had this problem? Does anyone know how to fix this?

This isn't an itunes app. I thought this was the icloud discussion group.

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Do you see them on the phone? If not, they are NOT "still in the phones hardware".
It's hard to suggest a course of action when we don't know what you did and you are unable to tell us.
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Were you using iCloud? Did you have photo stream enabled? If you did, they would have been uploaded to iCloud. If you did not, then they are gone.

Contacts on my I phone is wiped out

I have iPhone 6 iOS 8.1.2 and I tired to transfer my contacts to my new MacBook Pro I bought today.
But instead of transferring, My contacts on iPhone has been completely wiped out.
I have more than 200 contacts information that I still use. I tried finding it on i cloud but the i cloud doesn't have them either.
I want my contacts back. What do I do?

Have you backed up your iphone to computer through iTunes? You can retrieve the contacts from iTunes backups if any. Alternatively you can also try this solution, http://www.softwarert.com/recover-lost-iphone-ipad-contacts/ , this tool can scan your phone directly for the lost or deleted data and recover them to computer.

Playbook data wiped out!...

I am here not to improve anything -- BlackBerry! I am here to perhaps save someone from what happened to me today.
It is my back up day of the month. I connected my Playbook to my PC. Cannot connect! I thought that perhaps this is because I have upgraded to Windows 8 and now the desktop software is not fully compatible with the new OS! BB Desktop offered me to repair... Of course, why not, that is the normal thing we all expect in that situation. I need to back up! And without a connection, I cannot back up all the notes I took so far at work and videos of my ever quickly growing 3.5 year old son!
Process started! Than asked me to update my operating system, that is also expected and nothing out of the ordinary -- I said "yes" to UPDATE! It said that it may take an hour or so! "I have time" I thought to myself! At the end of the waiting, it started to teach me how to use my Playbook. My heart started racing. It cannot be! I didn't see any warnings that my system was about to be wiped out to factory clean state!. Before I touched anything, I called the technical support. The poor guy confirmed my fears. My pictures, notes, videos, even the sound recordings of the consultation I had with a lawyer recently for which I've paid hundreds of dollars is gone!. Why did I record the conversation? Ironically -- So that it would cost less if I spent less time recording instead of taking notes hence cost less! I don't know what else I have lost but now I have to go around the surrounding cities to my customer sites to take all those pictures of the service equipment again which I have lost.
To summarize what we have here:
1. Repair didn't mean repair, it meant replace,
2. Every software company ask gazillion times if you are sure that you want to wipe out all your data, RIM doesn't follow those conventional s..t for some reason I, for the life of me don't understand why,
3. Process doesn't give the user a chance to back up his/her data. Why? I d o n ' t k n o w!!!...
4. A company like RIM who started making things for seripous customers -- businesses, where the risks to RIM's own business is very high don't have a f..ing quality system such as ISO that costs nothing to implement or they have it but implemented it the way they implement their installation/maintenance procedures.
5. Support person was extremely nice but when I told him that he should step on the breaks, do something, pull the alarm cord, do whatever it takes to save the unexpecting people behind me, he said that he cannot do anything!!! Go figure the company culture and its creators. Where are these people coming from to become managers at BlackBerry?
This is it for me. I am sick of waiting and hoping and being optimistic about this Canadian success story to turn around. Everything they make or do lacks something. I am done! I will make sure everyone around me is also done with them. If you cannot run a successful company with all that money, all these brains that you have hired and can hire, you have to be an **bleep** to fail. You have been failing since the Bold 9000, perhaps even before! By the way, I have been in IT business since 1992. I don't need lecturing about any of these - I know how everything works and what the problem is in your caves.

I feel you pain. This situation has happened to a few people. I am sure that this particular problem will be eliminated soon, hopefully with the upgrade when the PlayBook gets the full OS10 upgrade later this year. Reminds me of the time back in the early nineties when my oldest son spent a whole day on an assignment without saving it, only to receive the Blue Screen of Death with Win 3.1 late in the day.

When iPhone is on Cellular data and WiFi, i cannot make calls and phone goes out of service.

So I have this iPhone 5S unlocked version from the US which I am using in India. When I am connected to my office wireless and also the cellular & 3G data are switched on, my phone goes out of service and I cannot make calls. I can also use internet.
However this works great when I get onto my home WiFi along with cellular & 3G data switched on, I can make calls and also surf the net with the WiFi.
Is anyone having similar issue? I am sure there is something with the office WiFi but what could it be to get my phone out of service.
Any thoughts anybody ?
Thanks,
UG

Yes I shutdown WiFi and I can connect to 3G on Cellular. I can make calls.
If I shutdown Cellular and connect WiFi. I can make calls.
Its just that when both are ON, then no calls can be made.
All combinations work good with Home WiFi.
-UG

HT201407 When I did the latest update, my phone was wiped out completely. My laptop that I had everything on, crashed. I have a new laptop, tried to update on it and of course i couldn't without deauthorizing my account then reauthorizing. I need help!

When I did the latest update, my phone was wiped out completely. My laptop that I had everything on, crashed. I have a new laptop, tried to update on it and of course I couldn't without deauthorizing my account then reauthorizing. I need help! I want my ringtones and picturesd back, and can't get them. Does anyone know how to do this given my situation?
Thanks!

cathorio wrote:
I recently changed my lap top. My problem is the new lap top won't accept my apple I D it asked me to sing up for a new one which I did.
I am puzzled by this. The laptop doesn't need the Apple ID - but iTunes does. I could be missing something but ....
Why would you not be able to use your existing Apple ID and iTunes account on a new laptop? If you authorized the computer - you should be able to use your existing account - unless you already had 5 computers authorized with the existing ID - and that was why iTunes would not accept the ID. However, I'm sure that you would have received a popup message from iTunes telling you that you had reached the limit.
I just received a new MBP and my daughter did as well. My entire family shares an Apple ID and we had no issues at all with my Apple ID and iTunes on our new computers and I did not have to sign up for a new account. Did you even try the old ID?

I have an itunes account on my home PC. I want to use my same account but on my laptop. How do i do this with out wiping out my phone and backing up all my Pictures and Apps? Please Help.

I have an itunes account on my home PC. I want to use my same account but on my laptop. How do i do this with out wiping out my phone and backing up all my Pictures and Apps? Please Help.

Copy everything from the old computer or your backup copy of your old computer to your new one.
Type "move itunes library from pc to mac" or similar into the google search bar.

HT1688 Why does when they upgrade my phone they turn on Icloud stuff I did not have and wiped out my phone contacts, but after it did that it took another back up and I could not get my contacts from backup unless I go back sept , why not incremental back

recent upgrade I lost all my contacts, I only had icloud for find my phone. My son backs his contacts up to my id, so when the upgrade happen it wipped out my contacts. I had been doing backups on my computer when I plug it in. But the problem is that it overlays the previous backup and after the upgrade it wiped out my phone contacts. So now I lost them and can not recover them. You need a more robust backup for IPhone.... I can not use the cloud because of my work will not let me. I have confidential information or access to it on my phone. I do not like each time I upgrade I lose my contacts and then I can't recover them because the backup runs again and overlays it. Should be a way to get increamental backups at point and time and not overlay everything. So frustrating with my upgrades and constantly losing my contacts. Very insufficent.

I think you can solve your problems by removing your AppleID email address from BOTH the Messages setting on your iPhone and the iMessages settings on your Mac.
On iPhone:
Settings > Messages > iMessage > Dissabled
Settings > Messages > Send & Receive > touch the "(i)" < touch "Remove This Email"
On Mac:
Open "Messages" application
Click "Messages menu > Preferences
Click "Accounts"
Select your AppleID account
Under the "You can be reached for messages at" settings, uncheck your AppleID email address and your phone number
Then uncheck the "Enable this account" setting
And lastly, ask all of your friends with iPhones to delete all iMessage conversations (blue bubbles) in their entirety.
To test, send a friend a new text using their phone number (not their email address) and watch the color of the bubble. If it's green then you are using SMS.

Phone wiped out date

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