HT1386 I recently acquired a virus which wiped out my drive and all data. I'm trying to re-load my i-pod, and then if sucessful my i-phone librarys. How do I do this?

I am using the same computer but had to have windows xp re-loaded and everything else wiped out. I want to re-sync my library from my i-pod to my computer i-pod library as it was before. I just loaded the new version of i-tunes. How do I get my data back on my computer?

Sync Your iOS Device with a New Computer Without Losing Data
http://www.howtogeek.com/104298/sync-your-ios-device-with-a-new-computer-without -losing-data/
 Cheers, Tom

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I got a 8gig ipod touch from a freind and all I get on the screen is a usb plug with an arrow pointing towards the itunes logo. How do I resolve this?

I got a 8gig ipod touch from a freind and all I get on the screen is a usb plug with an arrow pointing towards the itunes logo. How do I resolve this? I don't know what operating system it runs, or what year it was manufactured, it is a chrome one.

http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

I want to dump my photos from my phone onto my pc automatically, and then delete them from my phone. How do I do this?

My wife and I both have an iphone 4s. We have been taking photos, and now the space on our phones is maxed out. Is there a way for me to automatically dump the photos onto my computer, and delete photos on my phone so that I hog up the space with photos? It seems like this shouldn't be complicated, but for some reason, I can't figure out how to copy the photos to my pc, and then delete them from my phone.

Connect the phone to your computer and open whatever image capture application you have on the computer. An application you use to transfer photos from a camera to your PC should work with the iPhone. The computer will recognize the phone as a camera and allow you to copy photos to the computer, you can then keep or delete the photos from the iPhone.

TS1424 I purchased a giant stash of accorns, and it said contact itunes store for trouble, I was told transaction failed, then billed for the cheaper stash twice, how do I fix this ?

what do you do when you try to purchase an item for a game on ipad, and it says transaction failed, though you were billed for two of the lower level items?

Hey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine

TS1424 I purchased the 2Pac All Eyez On Me (Remastered) album a few years back when it was released. I recently had to frag my computer and now when I redown load the album id downloading as a clean album instead of explicit how do I fix this?

I purchased the 2Pac All Eyez On Me (Remastered) album a few years back when it was released. I recently had to frag my computer and now when I redownload the album it's downloading as All Eyez On Me a clean album instead of explicit. The only ones that remained in explicit are the ones that I uploaded from my phone. How do I fix this?

Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

I recently purchase an ipad2. I also have a mac laptop. Now, when I facetime call using my iphone to my ipad2 or mac, it states busy. how can i fix this problem? I have the same apple id e mail for both ipad2 and mac. it might be getting confuse now.

I recently purchase an ipad2. I also have a mac laptop. Now, when I facetime call using my iphone to my ipad2 or mac, it states busy. how can i fix this problem? I have the same apple id e mail for both ipad2 and mac. it might be getting confuse now. I want to be able to face time also using my ipad2 to my laptop especially if one of the members of the family is traveling. Thanks.

thanks. your answer was correct, clearer. I have another question, maybe you can answer. I just purchase my ipad2 2 days ago. yesterday, there was a sound. today there is no sound. there is a sound only in movies and you tube and music. but no sound on all apps and keyboards. I look it up and seems like ther are few that have this problem. I called walmart coz I bought it there and they told me that they have not heard that before but if I can't fix it, just return it and exchange it with anew one since I have 14 days to do that. I tried rebooting it and still won't work. Should I just restore it?

I had to refresh my OS which wiped out all my software. I need to re-install Lightroom. How do I do it? I have a copy of the file on a separate drive.

I had to refresh my Windows 8 OS which wiped out all my software. I need to re-install Lightroom. How do I do it? I have a copy of the file on a separate drive.

download the installation files and use your serial number to install,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I had to re-install my OS which wiped out everything. When I was installing fre adobe digitial edit

I had to re-install my OS which wiped out everything. When I was installing fre adobe digitial editions I accidentally activate it without ID. I cannot copy my library e-book from my computer to my ereader.
So I am trying to activate adobe with and ID but is unsuccessful because it thinks that I already have it. A Chat with adobe had me de-authorized and now I cannot authorize and cannot read my e-book.

Deauthorizing and reauthorizing Adobe Digital Editions 2.0 on your computer and your reader
These instructions are for the 2.0 edition of Adobe Digital Editions.
Please note that if you deauthorize your computer and/or reader, you will lose access to any content with Digital Rights Management that was downloaded using that authorization.
Create an Adobe ID
Create an Adobe ID here. You may want to write down the email address and password you use.
If you are authorizing your Nook, use the same email address you used to register your Nook.
Deauthorize your reader
1. Plug your reader into your computer with the USB cable.
2. Open Adobe Digital Editions.
3. Click on the name of your reader, displayed under Devices in the menu on the left of the screen.
4. Click on the gear icon, then on Erase Device Authorization.
5. Confirm that you want to deauthorize your device by clicking on Erase Authorization.
6. Safely eject your reader from the computer.
Deauthorize your computer
1. Open Adobe Digital Editions.
2. Press <CTRL>+<SHIFT>+<D>
3. A window will appear asking if you want to deauthorize your computer. Confirm that you want to deauthorize your device by clicking on Erase Authorization.
4. Close Adobe Digital Editions.
Reauthorize your computer
1. Open Adobe Digital Editions.
2. Click on Help, then on Authorize Computer.
3. Enter the email address you used to create an Adobe ID and your password, then click on Authorize.
Reauthorize your reader
1. Plug your device into your computer using the USB cable.
2. You should see the device name appear under Devices on the left side of the screen. Click on the name of your device.
3. Then click on the gear icon, and on Authorize Device.
4. You should see the Adobe ID you authorized your computer with listed as the default ID. Click on the Authorize Device button.
5. Safely eject your device from the computer.

I did a restore settings for my iTouch which wiped out the apps. What happens now when I sync my iPad? Will I lose all my apps on it?

I did a restore settings for my iTouch which wiped out the apps. What happens when I sync my iPad? Will I lose all the apps on the iPad? I realize it was a huge mistake to mess with the settings on the iTouch.

Completely seperate.

Had to replace battery which wiped out everything. restored from the cloud, but when I hook up to computer, won't sync. keeps asking if I want to re-store again. Ideas?

Had to replace battery, which wiped out everything. Backed up from the cloud, but when I hook to computer, won't sync. Keeps asking if I want to re-store the phone.
Ideas?

no apple store replaced. they said there were 3 apple programs that kept crashing in background, which ran battery down cause they kept trying to re-load.
they backed up phone to cloud, wiped out old software and replaced new software & new battery. since then won't sync with itunes on computer.

I had an App on MacBook Air which would cause my computer to be locked. I delted it and reinstalled the App again from the AppStore. Now I am being charged again for the same App. How can I correct this issue and get refund for the double billing?

I had an App on MacBook Air which would cause my computer to be locked. I delted it and reinstalled the App again from the AppStore. Now I am being charged again for the same App. How can I correct this issue and get refund for the double billing?

You can't gift it, gifting can only be done from within the store, not from within your library.
Puchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of the

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of these ids are obsolete and I have no access to those accts. The songs all played on my old computer without prompting me for a password.
Any ideas how I can get around this hassle and get them all to play? We're talking about 800 songs that are being obstinate. The new computer is authorized under my "new" Apple id, which I have used for years.

Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

I have Adobe Acrobat Proffesional and Adobe Reeader. When ever I open a document it closes on its own in about 10 seconds. How do I fix this?

I have Adobe Acrobat Proffesional and Adobe Reeader. When ever I open a document it closes on its own in about 10 seconds. How do I fix this?

Windows 7.
Adobe Acrobat 8 with the Original DVD.
Adobe Reader X1 downloaded off Adobes site.
Both versions of adobe close after 10 seconds or so once I open a PDF file. I started having this problem about 2 weeks ago. Everything else if fine with the computer
I have run various virus scans. Haven’t found any issue.
Regards,
Dave

After downloading iOS7 on my work phone, all of my personal iMessages come in on both my personal phone and work phone. How do I turn this off?

I recently updated my work iPhone to iOS7 and now all of my iMessages from my personal phone are also coming in to my work phone. How do I turn this off? I only want my iMessages to come in to my personal phone.

You can either turn off iMessage on your work phone, use a different Apple ID for iMessage on it (by going to Settings>Messages>Send & Receive, tap the ID, sign out, then sign back in with a different ID), or go to Settings>Messages>Send & Receive on your work phone and uncheck your personal phone number under "You can be Reached by iMessage at".

My Iphone 4s automatically synced when I started ITunes. When it did this it saved all of my pictures on my computer to my phone. How do I reverse this and take the pictures back off of my iPhone?

My Iphone 4s automatically synced when I started ITunes. When it did this it saved all of my pictures on my computer to my phone. How do I reverse this and take the pictures back off of my iPhone?

Yeah, my iPhone 4S sometimes manages to connect to wifi for about 10 minutes now. I think there is a problem related with the antenna because when the phone heats up, the WIFI stops working. I had a similar experience with my older iPhone 4S which I bought from the U.S.A. (unlocked version) but after a couple of days, WIFI icon grayed out and I wasn't able to switch it on and off. Now the phone I'm using was bought in Turkey from a local carrier, (it's not locked I suppose) I'm planning on upgrading to an iPhone 6 and I will try to get my 4S repaired. I hope it is something related with software rather than hardware. Because a friend of mine sent his phone to the local Apple store to be fixed, they sent the phone back claiming that they had repaired it. But in about 2 days, the phone shut itself down and never turned off back again lol. I don't want to experience the same thing. But anyway, thanks for your answer. At least now I know that I'm not the only one that has this problem .

HT1386 I recently acquired a virus which wiped out my drive and all data. I'm trying to re-load my i-pod, and then if sucessful my i-phone librarys. How do I do this?

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