Phone won't see media files after clearing the data for SomcPhotoAnalyzer.apk

Hello,My sister accidentally cleared the data for the PhotoAnalyzerService app (com.sonymobile.photoanalyzer 5.5.A.0.10) in the app manager on her Z2. That caused the Album app to disappear from the app drawr. Since then, she updated Album (com.sonyericsson.album) from the Play Store, and that caused the Album icon to reappear in the app drawr. However, something is wrong with how media is handled by the phone now: Album now behaves like this:In Home: all photos inside the DCIM folder, BUT photos that were downloaded to the phone are missin.In Camera: only camera photos taken after the data was cleared.In Folders: shows nothing.When trying to edit an older camera photo it says "no application available."Additionally, all ringtones were rest to default, and selecting new ones is now impossible, either with Sound Picker or with ES File Explorer. Restarting the phone many times didn't help. The phone is running android 4.4.2 (Build 17.1.2.A.0.314). Any advice? Will a factory reset help? Anything other than a factory reset? (she won't be happy to lose everything on the phone...) Edit: to be clear, the files that are missing from Album are still on the phone, and can be viewed with ES File Explorer, for example.

You could try an app preferences reset Settings tap the 3 dots or options icon then Reset app preferences and then reboot and test - As for apps missing then try Settings then Apps then swipe to disabled to see if the app in question is there however if files are missing it could be that all data for that app was erased at the same time

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Phone won't see media files after clearing the data for SomcPhotoAnalyzer.apk

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