Photoshop cc freezes when I open a certain psd file
I am on Mac OS X 10.9 and working in CC
While i was rescaling a vector layer in a psd doc in which I have been working all day, PS CC suddenly froze. And now PS freezes when reopening that doc. PS opens the doc but freezes before loading the layers
I can open and work in other PS doc.
Regards/Trine
Sounds like a corrupt file. Might try opening in a previous version of PS. As a last resort, if a flattened version of your file would be helpful to you, try opening a composite version of the file - hold down (on Mac) Shift + Option + Cmd and drag the file onto the PS icon in your dock. Click OK when the composite data dialog comes up.
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Photoshop CC hangs when I open or create a file
This is the error report:
Date/Time: 2014-04-08 18:08:41 -0500
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.2.1 (14.2.1.570)
Parent: launchd [167]
PID: 87824
Event: hang
Duration: 2.16s
Steps: 22 (100ms sampling interval)
Hardware model: MacBookPro8,3
Active cpus: 8
Fan speed: 1997 rpm
Free pages: 23768 pages (-1999)
Pageins: 518 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages
Process: Adobe Photoshop CC [87824]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [167]
UID: 501
Task size: 60027 pages (-92)
Pageins: 497 pages
CPU Time: 1.164s
Thread 0x1f9c9d DispatchQueue 1 priority 41-47 cpu time 1.159s
22 ??? (Adobe Photoshop CC + 11828) [0x100002e34]
22 ??? (Adobe Photoshop CC + 3088793) [0x1002f2199]
22 ??? (Adobe Photoshop CC + 3088375) [0x1002f1ff7]
22 ??? (Adobe Photoshop CC + 582975) [0x10008e53f]
22 ??? (Adobe Photoshop CC + 24898056) [0x1017bea08]
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22 -[NSApplication run] + 553 (AppKit) [0x7fff85b80b2c]
22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122 (AppKit) [0x7fff85b8ca2b]
22 _DPSNextEvent + 1434 (AppKit) [0x7fff85b8d3de]
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22 ReceiveNextEventCommon + 173 (HIToolbox) [0x7fff8912a685]
22 RunCurrentEventLoopInMode + 226 (HIToolbox) [0x7fff8912aa0d]
22 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff896d00b5]
22 __CFRunLoopRun + 1525 (CoreFoundation) [0x7fff896d08e5]
22 __CFRunLoopDoTimers + 298 (CoreFoundation) [0x7fff897865aa]
22 __CFRunLoopDoTimer + 1151 (CoreFoundation) [0x7fff8971509f]
22 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation) [0x7fff89715564]
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22 ??? (Adobe Photoshop CC + 24893476) [0x1017bd824]
22 ??? (Adobe Photoshop CC + 580624) [0x10008dc10]
22 ??? (Adobe Photoshop CC + 581199) [0x10008de4f]
22 ??? (Adobe Photoshop CC + 603665) [0x100093611]
22 ??? (Adobe Photoshop CC + 607597) [0x10009456d]
22 ??? (Adobe Photoshop CC + 6551651) [0x10063f863]
22 ??? (Adobe Photoshop CC + 629282) [0x100099a22]
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22 ??? (Adobe Photoshop CC + 18402975) [0x10118ce9f]
22 ??? (Adobe Photoshop CC + 18405725) [0x10118d95d]
22 OWLWidgetShow + 491 (AdobeOwl) [0x104cc4657]
22 ??? (AdobeOwl + 315521) [0x104cc5081]
22 ??? (AdobeOwl + 259756) [0x104cb76ac]
22 ??? (AdobeOwl + 164632) [0x104ca0318]
22 ??? (AdobeOwl + 341296) [0x104ccb530]
22 ??? (AdobeOwl + 336956) [0x104cca43c]
22 ??? (AdobeOwl + 338643) [0x104ccaad3]
22 ??? (AdobeOwl + 859404) [0x104d49d0c]
22 ??? (AdobeOwl + 859770) [0x104d49e7a]
22 ??? (AdobeOwl + 871942) [0x104d4ce06]
22 ??? (AdobeOwl + 483113) [0x104cedf29]
22 ??? (AdobeOwl + 595416) [0x104d095d8]
22 ??? (AdobeOwl + 560155) [0x104d00c1b]
22 ??? (AdobeOwl + 558016) [0x104d003c0]
22 ??? (AdobeOwl + 514281) [0x104cf58e9]
22 -[NSView(NSInternal) _setHidden:setNeedsDisplay:] + 281 (AppKit) [0x7fff85ba07e5]
22 -[NSView _recursiveLostHiddenAncestor] + 363 (AppKit) [0x7fff85cc8e7b]
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22 ??? (Adobe Photoshop CC + 13475973) [0x100cda085]
22 ??? (Adobe Photoshop CC + 13543755) [0x100cea94b]
22 ??? (Adobe Photoshop CC + 13405389) [0x100cc8ccd]
22 ??? (Adobe Photoshop CC + 13408459) [0x100cc98cb]
22 ??? (Adobe Photoshop CC + 12643990) [0x100c0ee96]
22 ??? (Adobe Photoshop CC + 12644364) [0x100c0f00c]
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13 CGFontCreateFontsWithURL + 383 (CoreGraphics) [0x7fff8dbc44fe]
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13 create_private_data_with_path + 19 (libCGXType.A.dylib) [0x7fff8a8731f4]
13 FPFontCreateFontsWithPath + 253 (libFontParser.dylib) [0x7fff90128e1f]
5 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1306 (libFontParser.dylib) [0x7fff9012981e]
5 TLWFNType1Font::TLWFNType1Font(TResourceForkSurrogate const&, TResourceFileDataSurrogate const&, TResourceFileDataSurrogate const&) + 452 (libFontParser.dylib) [0x7fff9013cc86]
5 TType1ParsingContext::ParseType1Font() + 14 (libFontParser.dylib) [0x7fff9013d610]
5 TParsingContext::ParseType1Font() + 486 (libFontParser.dylib) [0x7fff9013d8b4]
2 TParsingContext::DoParse(TParserDictionary const*) + 857 (libFontParser.dylib) [0x7fff9013e4db]
1 TParsingContext::DoCharStrings() + 334 (libFontParser.dylib) [0x7fff90143524]
1 TParsingContext::GetBinaryString(unsigned int&, unsigned int&, unsigned int&) + 390 (libFontParser.dylib) [0x7fff90142ff8]
1 TParsingContext::FillBuf() + 182 (libFontParser.dylib) [0x7fff9013e05e]
1 TParsingContext::DecryptBuf() + 241 (libFontParser.dylib) [0x7fff901425ab]
1 <executing in user space>
1 TParsingContext::DoCharStrings() + 378 (libFontParser.dylib) [0x7fff90143550]
1 TType1LWFNParsingContext::CharString(unsigned int, unsigned int, unsigned int, char const*, char const*, unsigned int) + 374 (libFontParser.dylib) [0x7fff90143a8a]
1 TSimpleDictionary<TStringKeyValuePair, char const*, unsigned int>::GetValue(char const*, unsigned int&) const + 30 (libFontParser.dylib) [0x7fff9013fbfe]
1 TSimpleDictionary<TStringKeyValuePair, char const*, unsigned int>::BinarySearch(char const*, int, unsigned long) const + 64 (libFontParser.dylib) [0x7fff9013fc7c]
1 _platform_strcmp + 227 (libsystem_platform.dylib) [0x7fff8a59cde3]
1 <executing in user space>
1 TParsingContext::DoParse(TParserDictionary const*) + 1003 (libFontParser.dylib) [0x7fff9013e56d]
1 TParsingContext::HandleReaction(int) + 4484 (libFontParser.dylib) [0x7fff90140e40]
1 TParsingContext::DoEncoding(TEncodingProtocol*) + 188 (libFontParser.dylib) [0x7fff9014181a]
1 TParsingContext::GetToken() + 2404 (libFontParser.dylib) [0x7fff9013f188]
1 TParsingContext::FillBuf() + 86 (libFontParser.dylib) [0x7fff9013dffe]
1 TType1LWFNParsingContext::GetBytes(unsigned long&) + 43 (libFontParser.dylib) [0x7fff9013e0c9]
1 TType1LWFNResourceChain::GetNextResource() const + 55 (libFontParser.dylib) [0x7fff90142415]
1 TResourceFileDataSurrogate::TResourceFileDataSurrogate(TResourceForkSurrogate const&, unsigned int, short) + 67 (libFontParser.dylib) [0x7fff901300cf]
1 TResourceFileDataReference::TResourceFileDataReference(TResourceForkSurrogate const&, unsigned int, short) + 147 (libFontParser.dylib) [0x7fff901301d5]
1 TResourceForkFileReference::GetResource(unsigned int, short, unsigned long*, unsigned char*) const + 33 (libFontParser.dylib) [0x7fff90130227]
1 RMGetResource + 43 (CarbonCore) [0x7fff91350517]
1 GetResourcePtrCommon + 531 (CarbonCore) [0x7fff91350730]
*1 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
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*1 vm_fault + 4767 (mach_kernel) [0xffffff8000278fdf]
*1 vm_fault_enter + 2631 (mach_kernel) [0xffffff8000277587]
*1 pmap_enter_options + 1647 (mach_kernel) [0xffffff80002c417f]
*1 do_mfence + 3 (mach_kernel) [0xffffff80002d70c3]
1 TParsingContext::DoParse(TParserDictionary const*) + 43 (libFontParser.dylib) [0x7fff9013e1ad]
1 TParserDictionary::CommenceDictionaryParsing(TParsingContext&) const + 55 (libFontParser.dylib) [0x7fff9013e70f]
1 TParsingContext::SkipTo(Token) + 91 (libFontParser.dylib) [0x7fff9013e7c5]
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1 TParsingContext::GetToken() + 1827 (libFontParser.dylib) [0x7fff9013ef47]
1 <executing in user space>
1 TParsingContext::DoParse(TParserDictionary const*) + 299 (libFontParser.dylib) [0x7fff9013e2ad]
1 TParsingContext::DoSubrs() + 270 (libFontParser.dylib) [0x7fff90142c5c]
1 TParsingContext::GetToken() + 2042 (libFontParser.dylib) [0x7fff9013f01e]
1 <executing in user space>
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 930 (libFontParser.dylib) [0x7fff901296a6]
2 TResourceFileDataSurrogate::TResourceFileDataSurrogate(TResourceForkSurrogate const&, unsigned int, short) + 67 (libFontParser.dylib) [0x7fff901300cf]
2 TResourceFileDataReference::TResourceFileDataReference(TResourceForkSurrogate const&, unsigned int, short) + 147 (libFontParser.dylib) [0x7fff901301d5]
2 TResourceForkFileReference::GetResource(unsigned int, short, unsigned long*, unsigned char*) const + 33 (libFontParser.dylib) [0x7fff90130227]
2 RMGetResource + 43 (CarbonCore) [0x7fff91350517]
2 GetResourcePtrCommon + 413 (CarbonCore) [0x7fff913506ba]
*2 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*2 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*2 vm_fault + 2660 (mach_kernel) [0xffffff80002787a4]
*2 vm_fault_page + 994 (mach_kernel) [0xffffff8000274412]
*2 lck_rw_sleep + 81 (mach_kernel) [0xffffff800022d921]
*2 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*2 ??? (mach_kernel + 223627) [0xffffff800023698b]
*2 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 3152 (libFontParser.dylib) [0x7fff90129f54]
2 TSFNTOpenTypeCIDFont::IsCFFCIDFont(TSFNTData const&) + 54 (libFontParser.dylib) [0x7fff90136394]
2 TSFNTType1CFFDescriptor::TSFNTType1CFFDescriptor(TSFNTData const&, unsigned int) + 154 (libFontParser.dylib) [0x7fff9013648c]
2 TType1CFFDescriptor::TType1CFFDescriptor(TDataReference, TStringRef const&) + 223 (libFontParser.dylib) [0x7fff901366d1]
1 TType1CFFDescriptor::GetCFFFontSet() + 184 (libFontParser.dylib) [0x7fff90136d3c]
1 TCFFFontSetInfo::GetArrayInfo(TCFFArrayInfo&, unsigned int) const + 128 (libFontParser.dylib) [0x7fff90136f2a]
1 TCFFFontSetInfo::GetIndexedArrayOffset(MDataReference&, TCFFArrayInfo const&, unsigned int) const + 141 (libFontParser.dylib) [0x7fff901370df]
1 ReadByteInc(MDataReference&) + 27 (libFontParser.dylib) [0x7fff90136e3a]
*1 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*1 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*1 vm_fault + 3761 (mach_kernel) [0xffffff8000278bf1]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
1 TType1CFFDescriptor::GetCFFFontSet() + 80 (libFontParser.dylib) [0x7fff90136cd4]
1 ReadByteInc(MDataReference&) + 27 (libFontParser.dylib) [0x7fff90136e3a]
*1 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*1 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*1 vm_fault + 3761 (mach_kernel) [0xffffff8000278bf1]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2698 (libFontParser.dylib) [0x7fff90129d8e]
2 TArrayOfFontsWithUniquePostscriptNames::Append(TFont* const&) + 72 (libFontParser.dylib) [0x7fff9012bf66]
2 TSFNTFont::GetPostscriptName() const + 35 (libFontParser.dylib) [0x7fff9012c073]
2 TnameTable::GetPostscriptName() const + 64 (libFontParser.dylib) [0x7fff9012c2b4]
2 TnameTable::FindName(unsigned short, unsigned short, unsigned short, unsigned short) const + 47 (libFontParser.dylib) [0x7fff9012c40d]
*2 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*2 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*2 vm_fault + 3761 (mach_kernel) [0xffffff8000278bf1]
*2 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*2 ??? (mach_kernel + 223627) [0xffffff800023698b]
Hi Curt,
Thanks for your input. In this case, Photoshop CC did hang in a stalled state (Mac spinning beachball, Photoshop (Not Responding) and I had to force quit. That's how the report was generated. If you look at the top it says that it was a hung process. I suppose it generates the report because of the forced quit. Here's the top of the report:
Date/Time: 2014-04-08 18:08:41 -0500
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.2.1 (14.2.1.570)
Parent: launchd [167]
PID: 87824
Event: hang -
MacAfee stops Photoshop when open directly a PSD file.
Is MacAfee and Photoshop compatibles ?
As MacAfee stops Photoshop when open directly a PSD file, the message is "OverFlow problem,internet acces stopped"With the advent of real-tiime scanning anti-virus, anti-malware and anti-anything software, we are seeing all sorts of issues with video editing, and not just with McAfee products, though more reports do seem to come in, regarding one, or another of their programs.
While video editing involves larger files, usually, than Image editing, the issues are very similar. Many of those real-time scanning programs will "lock" files on writes, and many of them on reads, as well, while doing a complete survey of the file(s). This can cause all sorts of issues, like program time-outs in Ps, or Premiere Pro (or PrElements).
With some, the "white-listing" that Pierre refers to can be done on certain file types, such as .PSD, .AVI, and others, that are not common carriers for evil code. Also, some will allow the white-listing of programs, which can then allow those programs to read/write to files as necessary, regardless of the file's type. It just depends on the exact anti-whatever program.
One option is to shut such software down, during editing sessions, BUT they should NOT multi-task with the Internet, e-mails, etc., while the protections are down.
Good luck,
Hunt -
My adobe acrobat XI Pro has been constantly freezing when I open documents.
My adobe acrobat XI Pro has been constantly freezing when I open documents. I've uninstalled and reinstalled the program, changed some settings based on community threads, nothing is working. I have to close the document, open it back up and wait at least 60 seconds before I can do anything. I use Adobe pdfs for everything this is very bad. I am using MS Office 365, and Adobe CC on Windows 8.1.
Hi Kate,
Please refer to this KB doc. for the solution Application, file icons change to Acrobat/Reader icon
Let me know if the issue persist.
Regards,
Aadesh -
On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
I have find the codec installed on my PC do you see an undesirable one I have highlighted the one that seems strange should I uninstall how can I do this safely
Daniel
Codecs audio
Type
Nom
Format
Binaire
Version
ACM
Codec Microsoft IMA ADPCM
0011
ACM
CODEC A-Law et u-Law Microsoft CCITT G.711
0007
ACM
Codec audio Microsoft GSM 6.10
0031
ACM
Codec Microsoft ADPCM
0002
ACM
Fraunhofer IIS MPEG Layer-3 Codec (decode only)
0055
ACM
Convertisseur PCM Microsoft
0001
DMO
WMAudio Decoder DMO
0160, 0161, 0162, 0163
WMADMOD.DLL
6.1.7601.17514
DMO
WMAPro over S/PDIF DMO
0162
WMADMOD.DLL
6.1.7601.17514
DMO
WMSpeech Decoder DMO
000A, 000B
WMSPDMOD.DLL
6.1.7601.17514
DMO
MP3 Decoder DMO
0055
mp3dmod.dll
6.1.7600.16385
Codecs vidéo
Type
Nom
Format
Binaire
Version
ICM
Microsoft RLE
MRLE
msrle32.dll
6.1.7601.17514
ICM
Microsoft Vidéo 1
MSVC
msvidc32.dll
6.1.7601.17514
ICM
Microsoft YUV
UYVY
msyuv.dll
6.1.7601.17514
ICM
Codec Intel IYUV
IYUV
iyuv_32.dll
6.1.7601.17514
ICM
Toshiba YUV Codec
Y411
tsbyuv.dll
6.1.7601.17514
ICM
Codec Cinepak de Radius
cvid
iccvid.dll
1.10.0.13
DMO
Mpeg4s Decoder DMO
mp4s, MP4S, m4s2, M4S2, MP4V, mp4v, XVID, xvid, DIVX, DX50
mp4sdecd.dll
6.1.7600.16385
DMO
WMV Screen decoder DMO
MSS1, MSS2
wmvsdecd.dll
6.1.7601.17514
DMO
WMVideo Decoder DMO
WMV1, WMV2, WMV3, WMVA, WVC1, WMVP, WVP2
wmvdecod.dll
6.1.7601.18221
DMO
Mpeg43 Decoder DMO
mp43, MP43
mp43decd.dll
6.1.7600.16385
DMO
Mpeg4 Decoder DMO
MPG4, mpg4, mp42, MP42
mpg4decd.dll
6.1.7600.16385
De : sarika02
Envoyé : 17 juin 2014 19:26
À : Daniel Cloutier
Objet : On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
created by sarika02 <https://forums.adobe.com/people/sarika02> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/6466796#6466796> -
Whenever I open the editor in Photoshop Elements 12 it does not work. When I try to click open in the application it does not do anything. None of the buttons work. When I open a photo using file at the top it opens but I cannot edit it or use any of the features on the left side.
Hi Nealeh
Thanks i think I got it working of a fashion.
Except the replace colour, does not seem to end up with the colour I picked using the picker tool. Its as though it hads not replaced the colour but blended in the desired colour with the old incorrect colour!
Buy trial and error picking not the right colour but close - which when mixed with the existing colour is close.
Sorry I can't post the pictures as the Lingerie Mfg, has me under non disclosure.
The scenario is:- say a blonded mainly tanned model a high cut [at the hips] corsette style basque, with an ultra low bra line.
Our dear model, has just come back from St Barts with a fabulous Tan, and equally striking bold Tan lines!.
So we have great tanned legs, then the 'porcelain white band' where her swimsuit was.
Likewise we have a tanned face, and arms, shoulders etc and a great tan on the top of the cleavage, then it stops, white band to the top of the ultralow cut bra line of the basque.
She must have lived in like the most conservative bikini on the planet [50's style], for 2 weeks!
Had she had a normal skimpy bikini on, no problem!
If i don't solve it, she will get fired!
Not a lack of interest in your post, but I was out, and tried to log in to this site; which I could do, on my iPad Air / 5 [whatever its the new one]. And tried to 'sign in' - but it just hung at the
"Join Adobe Community" adobe sign in splash screen! with he little whell spinning around continuously!!!
I have Safari on this iPad. Guess that is all it runs.
So technology is not my friend today! -
In Bridge when I R click on psd file and tell it to open in Photoshop it says can't find Photoshop.exe. Photoshop is running at the time. How do I teach it where Photshop.exe is?
I have sort of the exact same problem. Extremely far away from user friendly
I have an second issue as well: When I hook off all-day it comes up with an 8 hour event!
And then if I put in a late start hour it pushes end time to next day due to the 8 hour event suggestion.
All in all this gives a lot of changes just to enter an event.
Command N
I learnt from your input to use this fuction. At least that comes up with a one hour event as default. -
Why are my images suddenly darker in camera raw and photoshop C4 than when I open them in bridge?
Why are my images suddenly darker in camera raw and photoshop C4 than when I open them in bridge?
"Catalog"? Are you referencing Ps Elements perhaps?
Wrong forum. We do not do Elements here.
Here's the link to the Elements forum:
Photoshop Elements -
How do I stop photoshop from starting when I open a jpeg file?
How do I stop photoshop from starting when I open a jpeg file?
In windows, right click on the file, select the program that you wish to use to open the file, and be sure to check to always open this type of file with the seleted program.
-
I'm using Photoshop CC 2014, when I open a picture and movie it to a different Photoshop page, the picture turns black and white. How do I fix this problem?
Nobody can tell you anything without proper system info or other technical details since even your terminology is confusing. there are no "pages" in Photoshop. What you describe in vague terms could be anything from your target document having a different color mode/ color profile to some hardware acceleration issue, but we really can't make any sense of it based on your information.
Mylenium -
Snow leopard freezes when I open Itunes
I have a a Mid 2007 iMac, 20" screen 4 Ghz memory, 250 HD that originally came that with 10.4.10 that I have upgraded to 10.6.3. The computer would freeze up on me occasionally on start up. but pmce rebooted it would run fine. However, the freezing became more frequent to the point that I ran a hardware test first, which it passed. I re-imaged the imaged the machine with the original 10.4.10. The computer did not freeze when I opened Itunes, however, when I put 10.6.3. the computer is freezing when I open Itunes.
I think you might be a bit confused. You can update from 10.6.3. to 10.6.8 without cost, and indeed running software update should have done that for you.
There is no issue with running iTunes on Snow Leopard (10.6.x). If you're having problems, the most likely explanation is that you have some 3rd party software that is causing the issue. In order to determine what that is the first thing you should do is remove everything from your login items and then restart the mac.
To remove your login items, go to
> System Preferences > Accounts | Login Items
Select everything in the Login Items list and hit the minus '-' button underneath the login items list. Do NOT check the 'Hide' button. That has no effect.
After clearing the login items list, restart your mac and test to see if the problem remains. If so, post back and we''ll do the next step. -
Acrobat XI Standard freezes when it opens.
Acrobat Standard XI freezes when I open it. I've tried uninstalling and re-installing, but so far the problem persists.
Hello,
Please provide some more information:
1. Which Operating System are you using?
2. What happens when you launch Acrobat while pressing "Shift" key?
Regards,
Anoop -
Safari & FireFox freeze when I try to upload a file from my hard drive.
Safari & FireFox freeze when I try to upload a file from my hard drive. This just started happening in the past couple of days. I haven't installed any software, or made any updates (that I can remember.) When the browser freezes I can't "force quit" them. I have to manually shut the computer down are restart it. I would appreciate any help you can provide.
HI and welcome to Apple Discussions...
Safari and Firefox box.... it could be a problem with the hard drive itself, not your browsers.
Just to make sure, boot from your install disc, run Disk Utility to Verify and if necessary, Repair any errors Disk Utility reports.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu and launch Disk Utility.
(In Mac OS X 10.4 or later, you must select your language first from the installer menu)
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. *Make sure there is always 10% to 15% free disk space*
Carolyn -
Working in PSE 13, when I open a folder, jpeg files have a preview image, but psd files just have white sheet of paper as preview. I have to open the file to be able to see it. Also, there is no thumbnail of the file below the file list.Surely, there's a setting that needs to be changed. I did not have this problem with Elements 12. This is a real bother because I have to use Lightroom to see all the file types. It seems as if Elements is using the standard Windows file loader that can't show previews of file types it doesn't know including .PSD, DNG and CR2. Is that a bug or did I do something wrong? Thanks for any help.
I am using Windows 7 64 bits. Working in the editor, I never use the organizer. The screen above is not the same at all that I got in Elements 12, it was completely different and showed me a thumbnail below the listing when I single clicked on one of the files. In Elements 12, I also could see a thumbnail of all the file types, not only the jpegs. It is as if the loader is the regular Windows used anywhere, not the right one for Elements. I hope someone understands my problem.. Thanks.
Mike
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